I am not sure if it was iTunes or Disney Movies Anywhere or Disney Movie Rewards or Microsoft or Vudu, but I had them all linked.
I have a bunch of Disney movies that came with the old DisneyFile digital copy which is a physical disc that can only be redeemed in iTunes for a Standard Definition copy of the movie. I started with just iTunes, then at some point it got linked to Disney Movies Anywhere, which later got linked to Disney Movie Rewards, and later still Vudu and Microsoft. Those old movies that I redeemed all got upgraded to HD somewhere along the way and remain HD to this day.
Fast forward a few months. DMA is extinct, transitioned into Movies Anywhere. My copy of "The Proposal" from Touchstone ended up there in HD where it only existed in iTunes before in SD. All my Disney movies came along in HD as well. So everything was good across iTunes, MA, Vudu, Amazon and Google. They Disney titles still even exist at Microsoft in HD.
I found a couple more Disney Blu-Rays in the closet in a box that I had forgotten about. Wall-E and Frankenweenie 3D, both of which have the DisneyFile disc. The code is only usable for the rewards points at Disney Movie Rewards, and to redeem the iTunes copy. I have redeemed those this past week only to find out that these two remain SD-only across all services and for approx. $20 each I can purchase an HD copy.
At first I thought iTunes must have been the ones that did it, I remember reading some articles where they are upgrading stuff to UHD now just like they upgraded to HD a few years ago. So I contacted Apple, they said they can't help me, contact Disney about it. Disney said they don't do "upgrades." I replied back to Disney with a polite rant saying if they want their digital platform to succeed they should be customer friendly instead of greedy. "Sorry, you have to buy it again" doesn't exactly make me want to embrace digital movies. They've yet to respond back.
Does anybody here know the answer to my questions:
1. What actually caused my digital copies to get upgraded in the past,
2. Why isn't it happening anymore,
3. What can be done to fix it?
I suspect the answers are 1. Disney Movies Anywhere, 2. Movies Anywhere, and 3. Spend Money.
Needless to say, whoever is buying those extremely rare, still sealed copies of Lady and the Tramp Diamond Edition with Digital Copy which are going for $80 and more on ebay, are going to be extremely angry when they watch their movie in glorious SD. I am glad I didn't pay the big bucks for one of those.
And they wonder why people pirate stuff.
I have a bunch of Disney movies that came with the old DisneyFile digital copy which is a physical disc that can only be redeemed in iTunes for a Standard Definition copy of the movie. I started with just iTunes, then at some point it got linked to Disney Movies Anywhere, which later got linked to Disney Movie Rewards, and later still Vudu and Microsoft. Those old movies that I redeemed all got upgraded to HD somewhere along the way and remain HD to this day.
Fast forward a few months. DMA is extinct, transitioned into Movies Anywhere. My copy of "The Proposal" from Touchstone ended up there in HD where it only existed in iTunes before in SD. All my Disney movies came along in HD as well. So everything was good across iTunes, MA, Vudu, Amazon and Google. They Disney titles still even exist at Microsoft in HD.
I found a couple more Disney Blu-Rays in the closet in a box that I had forgotten about. Wall-E and Frankenweenie 3D, both of which have the DisneyFile disc. The code is only usable for the rewards points at Disney Movie Rewards, and to redeem the iTunes copy. I have redeemed those this past week only to find out that these two remain SD-only across all services and for approx. $20 each I can purchase an HD copy.
At first I thought iTunes must have been the ones that did it, I remember reading some articles where they are upgrading stuff to UHD now just like they upgraded to HD a few years ago. So I contacted Apple, they said they can't help me, contact Disney about it. Disney said they don't do "upgrades." I replied back to Disney with a polite rant saying if they want their digital platform to succeed they should be customer friendly instead of greedy. "Sorry, you have to buy it again" doesn't exactly make me want to embrace digital movies. They've yet to respond back.
Does anybody here know the answer to my questions:
1. What actually caused my digital copies to get upgraded in the past,
2. Why isn't it happening anymore,
3. What can be done to fix it?
I suspect the answers are 1. Disney Movies Anywhere, 2. Movies Anywhere, and 3. Spend Money.
Needless to say, whoever is buying those extremely rare, still sealed copies of Lady and the Tramp Diamond Edition with Digital Copy which are going for $80 and more on ebay, are going to be extremely angry when they watch their movie in glorious SD. I am glad I didn't pay the big bucks for one of those.
And they wonder why people pirate stuff.
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