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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Argh, DisneyFile digital copies don't get upgraded to HD anymore.

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    #1

    Argh, DisneyFile digital copies don't get upgraded to HD anymore.

    I am not sure if it was iTunes or Disney Movies Anywhere or Disney Movie Rewards or Microsoft or Vudu, but I had them all linked.

    I have a bunch of Disney movies that came with the old DisneyFile digital copy which is a physical disc that can only be redeemed in iTunes for a Standard Definition copy of the movie. I started with just iTunes, then at some point it got linked to Disney Movies Anywhere, which later got linked to Disney Movie Rewards, and later still Vudu and Microsoft. Those old movies that I redeemed all got upgraded to HD somewhere along the way and remain HD to this day.

    Fast forward a few months. DMA is extinct, transitioned into Movies Anywhere. My copy of "The Proposal" from Touchstone ended up there in HD where it only existed in iTunes before in SD. All my Disney movies came along in HD as well. So everything was good across iTunes, MA, Vudu, Amazon and Google. They Disney titles still even exist at Microsoft in HD.

    I found a couple more Disney Blu-Rays in the closet in a box that I had forgotten about. Wall-E and Frankenweenie 3D, both of which have the DisneyFile disc. The code is only usable for the rewards points at Disney Movie Rewards, and to redeem the iTunes copy. I have redeemed those this past week only to find out that these two remain SD-only across all services and for approx. $20 each I can purchase an HD copy.

    At first I thought iTunes must have been the ones that did it, I remember reading some articles where they are upgrading stuff to UHD now just like they upgraded to HD a few years ago. So I contacted Apple, they said they can't help me, contact Disney about it. Disney said they don't do "upgrades." I replied back to Disney with a polite rant saying if they want their digital platform to succeed they should be customer friendly instead of greedy. "Sorry, you have to buy it again" doesn't exactly make me want to embrace digital movies. They've yet to respond back.

    Does anybody here know the answer to my questions:
    1. What actually caused my digital copies to get upgraded in the past,
    2. Why isn't it happening anymore,
    3. What can be done to fix it?

    I suspect the answers are 1. Disney Movies Anywhere, 2. Movies Anywhere, and 3. Spend Money.

    Needless to say, whoever is buying those extremely rare, still sealed copies of Lady and the Tramp Diamond Edition with Digital Copy which are going for $80 and more on ebay, are going to be extremely angry when they watch their movie in glorious SD. I am glad I didn't pay the big bucks for one of those.

    And they wonder why people pirate stuff.
    Tags: None
    #2
    Your answer is here in the support section of MoviesAnywhere:

    https://help.moviesanywhere.com/hc/e...definition-SD-

    Comment

      #3
      That's a clue, but not really. All the movies originally redeemed in my iTunes collection as SD became HD long before Movies Anywhere existed, so it's not a case of "incorrectly recorded" transactions at Movies Anywhere.

      Comment

        #4
        HD upgrades from SD digital copies are no longer supported. These SD to HD upgrades began when Disney Movies Anywhere launched and lasted through the beginning of Movies Anywhere. It was nice while it lasted, and I understand that many of your SD digital copies upgraded to HD, but that is not a feature now, and why your new redemptions don't upgrade. There is nothing to fix this issue as prior upgrades were a courtesy, not a requirement.

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