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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Walmart.com and Instawatch

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    #91
    Re: Walmart.com and Instawatch

    im having the same issue with indiana jones movies, I sent a support ticket earlier today

    Comment

      #92
      Re: Walmart.com and Instawatch

      i have 2 tickets with the same issue with the Instawatch and bluray movies and got essentially no where

      Comment

        #93
        Re: Walmart.com and Instawatch

        Add me to the list of purchasing the Indiana Jones movies and not getting them added via Instawatch.

        Comment

          #94
          Re: Walmart.com and Instawatch

          More Instawatch problems today. Three Blu-rays I purchased in-store(Enemies Closer, Reasonable Doubt, and Blood Ties) were given to me in SD instead of HDX(Reference #141128-001520). And I had a previous ticket(Reference #141116-000377) that was closed without a resolution even though I sent the VUDU rep the pictures she requested.

          Is VUDU actually dealing with these issues or they pretending they don't exist?

          Comment

            #95
            Re: Walmart.com and Instawatch

            Originally posted by Adam_ME
            Is VUDU actually dealing with these issues or they pretending they don't exist?
            I know the feeling. I tried to point out an issue in their app, but I was completely ignored. I suppose they think a problem can't exist if they won't acknowledge it.

            Comment

              #96
              Re: Walmart.com and Instawatch

              I ordered Red, Annie, Joe and Rover. All showed to be available online, including Rover,Red and Annie available for same day pick up locally. All showed up in my VUDU library almost immediately. Within an hour I received a message that all except Joe had been removed from my library because I "returned" them. No order cancellation email. Then I received a separate email from Walmart telling me that my order for Rover was being shipped to my local store. But nothing returned to my library. No idea if the order was cancelled and have seen no refund. This makes four InstaWatch orders out of five put in my library and then removed. Think I will stay on the sidelines a while.

              Comment

                #97
                Re: Walmart.com and Instawatch

                One of the Walmarts in Sioux falls i buy a movie it shows up in my instawatch nearly automaticly the other one i never recieve them so i am guessing its still a beta system and it will have bugs

                Comment

                  #98
                  Re: Walmart.com and Instawatch

                  Originally posted by timshel View Post
                  I ordered Red, Annie, Joe and Rover. All showed to be available online, including Rover,Red and Annie available for same day pick up locally. All showed up in my VUDU library almost immediately. Within an hour I received a message that all except Joe had been removed from my library because I "returned" them. No order cancellation email. Then I received a separate email from Walmart telling me that my order for Rover was being shipped to my local store. But nothing returned to my library. No idea if the order was cancelled and have seen no refund. This makes four InstaWatch orders out of five put in my library and then removed. Think I will stay on the sidelines a while.
                  Decided to look into this a bit more. Walmart canceled my order for Red and Annie, but not Rover. On Rover, they emailed that they would ship to the Walmart store. I decided to try one other option - since we have two Walmarts, I placed the same order at the other store. It would not let me order anything except Rover, which it immediately put in my VUDU library and then almost as quickly deleted it due to my "return" (Walmart canceled).

                  No refund on any of the canceled orders. Am a little miffed they indicated the item was in stock and accepted the order and my payment and then almost immediately canceled but did not refund.

                  Comment

                    #99
                    Re: Walmart.com and Instawatch

                    Originally posted by timshel View Post
                    Decided to look into this a bit more. Walmart canceled my order for Red and Annie, but not Rover. On Rover, they emailed that they would ship to the Walmart store. I decided to try one other option - since we have two Walmarts, I placed the same order at the other store. It would not let me order anything except Rover, which it immediately put in my VUDU library and then almost as quickly deleted it due to my "return" (Walmart canceled).

                    No refund on any of the canceled orders. Am a little miffed they indicated the item was in stock and accepted the order and my payment and then almost immediately canceled but did not refund.
                    I did open a ticket with VUDU support to see if I can get Rover reinstated since it was not canceled.

                    Comment

                      #100
                      Re: Walmart.com and Instawatch

                      Originally posted by timshel View Post
                      I did open a ticket with VUDU support to see if I can get Rover reinstated since it was not canceled.
                      No response to my ticket but Rover appeared back in my account today.

                      Comment

                        #101
                        Re: Walmart.com and Instawatch

                        Originally posted by timshel View Post
                        I ordered Red, Annie, Joe and Rover. All showed to be available online, including Rover,Red and Annie available for same day pick up locally. All showed up in my VUDU library almost immediately. Within an hour I received a message that all except Joe had been removed from my library because I "returned" them. No order cancellation email. Then I received a separate email from Walmart telling me that my order for Rover was being shipped to my local store. But nothing returned to my library. No idea if the order was cancelled and have seen no refund. This makes four InstaWatch orders out of five put in my library and then removed. Think I will stay on the sidelines a while.
                        I decided just to do a D2D conversion of Red. Picked up a Bluray and attempted to convert at home and was unable to do so because VUDU 2 Go says I already have HDX of Red in my library. I double checked - it is still deleted and not in my library. Opened a ticket to see if VUDU can help me.

                        Comment

                          #102
                          Re: Walmart.com and Instawatch

                          Originally posted by timshel View Post
                          I decided just to do a D2D conversion of Red. Picked up a Bluray and attempted to convert at home and was unable to do so because VUDU 2 Go says I already have HDX of Red in my library. I double checked - it is still deleted and not in my library. Opened a ticket to see if VUDU can help me.
                          goto uvvu.com find it delete it then you should be able to do it

                          Comment

                            #103
                            Re: Walmart.com and Instawatch

                            Originally posted by danglin709 View Post
                            goto uvvu.com find it delete it then you should be able to do it
                            Thanks for the suggestion. Unfortunately, I checked and it does not appear in my library at UVVU.com

                            Comment

                              #104
                              Re: Walmart.com and Instawatch

                              Originally posted by timshel View Post
                              Thanks for the suggestion. Unfortunately, I checked and it does not appear in my library at UVVU.com
                              Of course it may well be there but just not available for me to see. I note that I also cannot find Red 2 in my UVVU library, and it is in my VUDU library with the UV logo.

                              Comment

                                #105
                                Re: Walmart.com and Instawatch

                                Decided to try the store purchase as an alternative to online Instawatch. Purchased 11/29 and entered added receipt to Savings Catcher but no sign of any movies in VUDU yet.

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