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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Is Vudu not compatible with Roku anymore...?

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    #16
    Originally posted by mok77 View Post
    Vudu is completely unusable now on Roku. I love investing hundreds of dollars into a movie library that I can't even access. I think I'm going back to bit torrenting movies. Much more reliable ...and cheaper!
    Don't forget illegal...

    Comment

      #17
      Folks,

      We would like to get to the bottom of this issue but we need some help from you guys. If you guys can PM (private message) me with the following details, it would be greatly appreciated. DO NOT POST THIS INFO ON THIS THREAD. This will help our engineers get a better sense on what's going on.

      -email address with Vudu
      -makes and model(s) of device(s) that you're experiencing a decrease in performance on
      -device ID(s) of said devices (settings > system info from within the Vudu app)
      -your ISP
      -your public IP (you can use this link to get your public IP https://www.whatismyip.com/
      Last edited by FelipeF; 05-01-2018, 11:25 AM.

      Comment

        #18
        (This is mainly for others as it seems I am not the only person with this problem)

        FelipeF, I know that with my account, there is a memory leak with how many titles I own. When I have time, I will PM you all the information asked above, along with videos of the slowdown. Unfortunately for me, this slowdown is on PS3, PS4, and Roku. I've been encountering this for months, but have needed the right motivation to approach the topic. Seeing that others are having problems, it seems the best time to bring it up. Again though, I will be capturing recordings for reference and getting them to you soon.

        Comment

          #19
          Originally posted by RebelRave View Post
          (This is mainly for others as it seems I am not the only person with this problem)

          FelipeF, I know that with my account, there is a memory leak with how many titles I own. When I have time, I will PM you all the information asked above, along with videos of the slowdown. Unfortunately for me, this slowdown is on PS3, PS4, and Roku. I've been encountering this for months, but have needed the right motivation to approach the topic. Seeing that others are having problems, it seems the best time to bring it up. Again though, I will be capturing recordings for reference and getting them to you soon.
          Please PM me that info when you have a chance, much appreciated.

          Comment

            #20
            A couple of weeks back I PM'd the info requested. Does this issue have any traction. I still have the issue. Giving the thread a refresh.

            Comment

              #21
              I am having the same issue with the Vudu app and Roku 4.

              I've had the roku 4 for about 2 years and never had a issue with the Vudu app until a couple of months ago.

              Now the Vudu app is barely usable. All the other apps work fine on my Roku 4, only the Vudu app is broken.

              I have hundreds of dollars invested and shows with Vudu in my collection. This is so disturbing that I will never give any money to Vudu again. I will eventually have to rebuy my shows on the different Channel.

              Comment

                #22
                Same thing here. I have been having issues the very day that Vudu "udpated" their theme (user interface) with Roku. I have now gotten to the point where I'm using Vudu to search and browse for movies/tv shows to rent/buy because I like there options on filters/sorting etc... but then going to my Roku box and purchasing them on the Amazon app.

                This has been going on for months now for many people and Vudu or parent company Walmart either won't admit there are issues or refuse to believe it. Judging by the many posts from around the web, the customers call tech support and get NO WHERE.

                I hope Vudu isn't ignoring the problem in hopes people would buy their "Vudu Spark" streaming stick.

                Since the update, I've had issues on three different Rokus 3s, Roku 4 and Roku Ultra and Samsung TV. My internet is Grande 1 Gig down and 50 Meg up. I have a newer house built in 2014 that I had pre-wired with CAT 6 networking. The Roku is hardwired. I even tried wireless and that didn't help, so I't not my cabling. It's not TPLink swtich or my patch panel. The fact that they only problem that I have is with the Vudu app, then I'm lead to believe the update is the issues. The Amazon Prime Video app.... never hiccups!

                Comment

                  #23
                  The VUDU app on the Roku has simply become unusable. Seems like it got better for a few weeks but has now become flaky and unstable. I have just gone to using the Apple TV 4K VUDU app to avoid the frustration. It's sad that they "updated" it and made a complete mess out of what was once a lovely app. Geez, just roll it back if you can't fix it.

                  Comment

                    #24
                    Could anyone experiencing app loading/slow navigation/missing data issues (and some networking knowledge) try changing their DNS as a test?

                    To try to give some context: we have almost entirely ruled out the app itself as an issue. This has been reported by people who have different devices/apps, ie. Roku and a smart TV that are not related code. When reported it seems to happen on multiple devices on the same network, and some have reported not seeing issues when taking the same device to another home/location.

                    We have also mostly ruled out Vudu server issues, since the servers never see any network connection made from the app in these cases. From logs we have seen the most common issue is a "network timeout" on some data requests.

                    One possible cause of these network timeouts has been found to be DNS issues. Some seem to have had issues with Google DNS, and some with others, so we haven't tracked down a single exact cause yet. But if you are using Google DNS (8.8.8.8 & 8.8.8.4) could you try switching to OpenDNS (208.67.222.222 & 208.67.220.220). Or if using another DNS from these, try switching to a different one (from an "open" one to your ISP's DNS, or vice versa).

                    Any feedback on improvement (or lack of) will be helpful for ongoing investigation. Thanks!

                    Comment

                      #25
                      I was already using OpenDNS. I have switched to Google DNS and so far haven't noticed any improvment

                      Comment

                        #26
                        I'm having the exact same issue ... have a week long email with support... not getting anywhere yet though

                        Comment

                          #27
                          So I tried to log into Vudu on Rou and on the screen says.... "No movies or TV shows here yet. Check back soon.".... whatever. Guys, can you get this fixed?

                          Comment

                            #28
                            Originally posted by Snapaniac View Post
                            So I tried to log into Vudu on Rou and on the screen says.... "No movies or TV shows here yet. Check back soon.".... whatever. Guys, can you get this fixed?
                            Can you please PM me the following information so we can take a closer look at this for you, thanks.

                            -email address with Vudu
                            -makes and model(s) of device(s) that you're experiencing a decrease in performance on
                            -device ID(s) of said devices (settings > system info from within the Vudu app)
                            -your ISP
                            -your public IP (you can use this link to get your public IP https://www.whatismyip.com/

                            Comment

                              #29
                              Originally posted by MrAngelus View Post
                              I'm having the exact same issue ... have a week long email with support... not getting anywhere yet though
                              Can you please PM me the following information so we can take a closer look at this for you, thanks.

                              -email address with Vudu
                              -makes and model(s) of device(s) that you're experiencing a decrease in performance on
                              -device ID(s) of said devices (settings > system info from within the Vudu app)
                              -your ISP
                              -your public IP (you can use this link to get your public IP https://www.whatismyip.com/

                              Comment

                                #30
                                it took me quite a few times to get pass the loading screen for Vudu on my Roku Ultra this morning... I also tried on my phone using my WiFi that loaded fine
                                it's got to be something with the Vudu Roku app

                                I wonder if Vudu has figured it out yet and is testing a fix cause it's not just me

                                Comment

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