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Basically called a Liar by VUDU Support

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    Basically called a Liar by VUDU Support

    First I have never per-ordered a movie before. I decided to for IT (2017) because it stated a $3.00 credit, so I decided what the hell. So got the movie on release date and no credit. So I just called and ask how long it takes. Was told there was no credit offered and I had to provide a screenshot to prove it. Does anybody else ever have this problem? I know myself I'll never do again.

    #2
    Yeah. Tier 1 customer service can be awful, I would request a supervisor and ask that they check with promotions regarding this offer. Also, check your junk mail just in case.

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      #3
      Originally posted by Otter0911 View Post
      First I have never per-ordered a movie before. I decided to for IT (2017) because it stated a $3.00 credit, so I decided what the hell. So got the movie on release date and no credit. So I just called and ask how long it takes. Was told there was no credit offered and I had to provide a screenshot to prove it. Does anybody else ever have this problem? I know myself I'll never do again.
      Can you please give me the ticket # given when you called in about this? I'd like to look into this further for you.

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        #4
        Sorry Felipe no ticket # was given. Can tell you the time I called if that can help?

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          #5
          Called today at 2;04pm ET call lasted 13mins 28 secs. Said his name was George (Funny with the movie IT)

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            #6
            Originally posted by Otter0911 View Post
            Called today at 2;04pm ET call lasted 13mins 28 secs. Said his name was George (Funny with the movie IT)
            Please PM me your email address on Vudu.

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              #7
              Sent

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