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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Promotional Credits - Charged CC Instead of Using Credits ? ? ?

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    #1

    Promotional Credits - Charged CC Instead of Using Credits ? ? ?

    So I wanted to make some purchased and noticed I had some promotional credits in my account I wanted to use.

    After making the purchases I noticed that my Promotional Credits were the same. I checked my Credit Card and it was charged !?!?!

    If you have credits in your account they should be used by Vudu FIRST.

    When it goes to charge it should state the method that is being used before completing.

    I still have the unused Credits in my account and now I don't know if I can use them or not because I don't want to pick them getting charged again instead.

    Thoughts ? ??
    Tags: None
    #2
    Re: Promotional Credits - Charged CC Instead of Using Credits ? ? ?

    Yes, unless you're E-Gifting something. If you're E-Gifting, it will charge your credit card regardless of it there are credits in there or not. If you're not E-Gifting, then yes it's not working correctly and you may need to contact Vudu's support team.

    Comment

      #3
      Re: Promotional Credits - Charged CC Instead of Using Credits ? ? ?

      Originally posted by xxxsdesdexxx View Post
      Yes, unless you're E-Gifting something. If you're E-Gifting, it will charge your credit card regardless of it there are credits in there or not. If you're not E-Gifting, then yes it's not working correctly and you may need to contact Vudu's support team.
      So when I look at Sept the credits were applied to purchases, INCLUDING eGift purchhases. But in Oct the credits were NOT applied to eGift purchases.

      A purchase is a purchase there should be NO difference.

      Likewise IF there was a change in policy to not allow credits to be applied to eGift purchases I have to question the legality. Further if the credits were applied to the account BEFORE any changes in policy then they should not be effected, especially if written notice was not provided in advance and with an acceptable grace period.

      There would appear to several possible legal questions here.

      Comment

        #4
        Re: Promotional Credits - Charged CC Instead of Using Credits ? ? ?

        When you check out, it clearly shows whether or not the credit is going to be applied. How about you pay attention?

        Comment

          #5
          Re: Promotional Credits - Charged CC Instead of Using Credits ? ? ?

          Originally posted by sirmikael View Post
          When you check out, it clearly shows whether or not the credit is going to be applied. How about you pay attention?
          How about you keep it civil and helpful in the SUPPORT forum? Even if the OP looked at that before checking out, they still have a question/issue about whether credits can be used for eGifts, and why it may have been inconsistent between last month and this month.

          I don't think it's a legal issue, though, since many retailers will allow store credit to be used for merchandise but not gift cards. The real issue is that, ideally, policies should be clear, consistent, and communicated effectively, and it sounds like VUDU may need to work on at least one of those with respect to how credits are applied.

          Comment

            #6
            Re: Promotional Credits - Charged CC Instead of Using Credits ? ? ?

            Originally posted by jeremymc7 View Post
            So when I look at Sept the credits were applied to purchases, INCLUDING eGift purchhases. But in Oct the credits were NOT applied to eGift purchases.

            A purchase is a purchase there should be NO difference.

            Likewise IF there was a change in policy to not allow credits to be applied to eGift purchases I have to question the legality. Further if the credits were applied to the account BEFORE any changes in policy then they should not be effected, especially if written notice was not provided in advance and with an acceptable grace period.

            There would appear to several possible legal questions here.
            This policy was implemented to prevent abuse. There were people creating additional Vudu accounts and loading them up with Vudu credits to bypass the vudu credit limits per account. They would then E-gift themselves titles to their main account effectively making the limits per Vudu credit limitless. I agree with what they did -- they could not allow this abuse.

            Comment

              #7
              Re: Promotional Credits - Charged CC Instead of Using Credits ? ? ?

              Originally posted by jeremymc7 View Post
              So when I look at Sept the credits were applied to purchases, INCLUDING eGift purchhases. But in Oct the credits were NOT applied to eGift purchases.

              A purchase is a purchase there should be NO difference.

              Likewise IF there was a change in policy to not allow credits to be applied to eGift purchases I have to question the legality. Further if the credits were applied to the account BEFORE any changes in policy then they should not be effected, especially if written notice was not provided in advance and with an acceptable grace period.

              There would appear to several possible legal questions here.
              iTunes e-gifting is also charged to credit cards even if credit from gift cards is available to use.

              Comment

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