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Customer Service at Vudu

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    Customer Service at Vudu

    I would just like to take a moment to throw some positive feedback at the customer service department.

    I know they are swamped with emails, so they are a little slow to respond to them. I also know that there is only so much they can do when they have a bad digital copy and that they have to wait for the studio to send a new copy.

    But..when you call in to them...they are always very polite and try to help you in any way they can. They never come off as being in a rush to get you off the phone, and they are always sympathetic with your problem.

    Twice I have had to call them...twice I have been 100% satisfied with the results and the way it was handled.

    Thank you.

    #2
    Re: Customer Service at Vudu

    I have to agree with you in 99% of the cases. It's the other 1% of times when you call and you get someone that is so ignorant and you can't convince them that there is a way to help. In those cases I ask for a manager/supervisor.

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      #3
      Re: Customer Service at Vudu

      I agree, VUDU customer service is very helpful and I always come away with an answer or solution to my issue(s)

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