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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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New Titles - Unable To Purchase (SERIOUSLY!)

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    #16
    Originally posted by FelipeF View Post
    What ISP are you guys using?
    Have tested on 2 different ISPs so far, all 3 browers (FF, IE, Chrome). TDS Fiber, and AT&T U-Verse. Both exhibit the same problem. Items show as available to be purchased, but as soon as you log in, the option to purchase (all buttons, Rent, Buy HDX, Buy Disc (with digital) disappear) and the transaction cannot be completed.

    Comment

      #17
      One of my engineers believes this is a local network issue, most likely a firewall/proxy issue that's blocking a crucial component. Try lowering the firewall settings and see if that works. We will be rolling out a patch for this sometime mid next week.

      Comment

        #18
        Originally posted by FelipeF View Post
        One of my engineers believes this is a local network issue, most likely a firewall/proxy issue that's blocking a crucial component. Try lowering the firewall settings and see if that works. We will be rolling out a patch for this sometime mid next week.
        Thanks very much, Felipe, and I am very sorry if my initial post seemed rude. I know you guys work very hard, this was just very disappointing, as I am battling the flu currently, and all I wanted to do was rest in bed and catch up on some movies today.

        I very much appreciate your attentiveness and help in getting this resolved. Will let you know if I am able to get anything working when I adjust my firewall settings, otherwise hopefully the patch solves the issue going forward.

        Thank you again.

        Comment

          #19
          Originally posted by Adrock View Post

          Thanks very much, Felipe, and I am very sorry if my initial post seemed rude. I know you guys work very hard, this was just very disappointing, as I am battling the flu currently, and all I wanted to do was rest in bed and catch up on some movies today.

          I very much appreciate your attentiveness and help in getting this resolved. Will let you know if I am able to get anything working when I adjust my firewall settings, otherwise hopefully the patch solves the issue going forward.

          Thank you again.
          No worries, hope you feel better sooner than later. We just want to hammer out all of these pending issues. Let me know of your results.

          Comment

            #20
            I am having the exact same issue. After logging in, I do not have the ability to purchase a movie. Just an option to watch a trailer or add it to my wishlist. If I logout, the purchase buttons show up. I'm pretty disappointed as well in the quality of the new version but I do like the new look.

            Comment

              #21
              My screen looks exactly the same as other posters. I tried 2 different ISPs including my private work one. I will try Verizon when I get home. Also, I tried buying through movies anywhere but the purchase never completes. Interestingly, it works fine through Amazon.

              Comment

                #22
                Purchases do not work through movies anywhere either. If I logout, I get the purchase button but it makes you login to purchase and then just hangs.

                Comment

                  #23
                  Originally posted by FelipeF View Post
                  Are you guys seeing the option to stream any of your owned content?
                  I just tried watching the title "Blade Runner 2049" on my Chrome browser on Windows 10 and it's working just fine.

                  88 UHD
                  859 HDX
                  3 SD

                  Comment

                    #24
                    Is there any update to this issue? I am having the same problem. Cannot watch or purchase off of PC. Any info would be great.
                    Thanks!

                    Comment

                      #25
                      I am having the same issue. I go to buy a film and once I log in, the button to buy the film disappears and it only gives me the option to watch the trailer. I am trying to take advantage of the $9.99 sale that Vudu is having for today only and I cannot even do that. Didnt have this problem on Friday, everything was showing up correctly, but today is an entirely different story. Hopefully, this will get fixed today, so I wont miss out on that sale.

                      Comment

                        #26
                        My friend found he had no purchase button while was logged into work over VPN but when he disconnected from VPN the purchase button returned.

                        Comment

                          #27
                          Originally posted by FelipeF View Post

                          No worries, hope you feel better sooner than later. We just want to hammer out all of these pending issues. Let me know of your results.
                          Hey Felipe,

                          This is still not resolved.

                          I tried messing with my Firewall settings to no avail, as soon as I log in the options to purchase disappear.

                          In addition, I was able to buy a title finally, but in order to do so I had to purchase it via your ROKU client. Still cannot purchase using normal web browsers or any other method.

                          Comment

                            #28
                            Originally posted by Adrock View Post

                            Hey Felipe,

                            This is still not resolved.

                            I tried messing with my Firewall settings to no avail, as soon as I log in the options to purchase disappear.

                            In addition, I was able to buy a title finally, but in order to do so I had to purchase it via your ROKU client. Still cannot purchase using normal web browsers or any other method.
                            Sorry to hear that you're still experiencing this issue. Our fix should be out soon, we are still conducting more testing to ensure we get this right.

                            Comment

                              #29
                              Originally posted by FelipeF View Post

                              Sorry to hear that you're still experiencing this issue. Our fix should be out soon, we are still conducting more testing to ensure we get this right.
                              Thanks, Felipe. Just tried again today and it appears the fix has been put into place. I can finally purchase titles when logged in to Vudu. THANK YOU!

                              Comment

                                #30
                                Originally posted by Adrock View Post

                                Thanks, Felipe. Just tried again today and it appears the fix has been put into place. I can finally purchase titles when logged in to Vudu. THANK YOU!
                                Yes, the fix was deployed yesterday. Great to hear this works for you.

                                Comment

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