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CAN'T PURCHASE UHD ...

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    CAN'T PURCHASE UHD ...

    Is there some reason I am unable to purchase "ARRIVAL" in UHD? The movie was in the UHD Folder for months and now it's gone. I own the HDX version and while checking the movie for the current UHD price, there is no option for me to purchase the movie in UHD. The "UHD" is still next to the HDX but "grayed out". I have the same issue with "DIVERGENT" and "THE HUNGER GAMES CATCHING FIRE".

    VUDU staff please advise?

    Thanks. Sandra

    #2
    What app are you using to try to purchase with? (TV, phone, web browser, etc)?

    Comment


      #3
      Originally posted by Jake View Post
      What app are you using to try to purchase with? (TV, phone, web browser, etc)?
      Hi Jake,

      Roku Ultra (I have 2 Roku Ultra's) and the same issue is occurring on the Vudu app on my Samsung TV's. Both Samsung TV's MU models. Thanks

      Comment


        #4
        I checked and these titles are from Lionsgate - they are not currently available for purchase, only accessible via UV redemption. We hope they will be offered for sale soon, though.

        Comment


          #5
          Originally posted by Jake View Post
          I checked and these titles are from Lionsgate - they are not currently available for purchase, only accessible via UV redemption. We hope they will be offered for sale soon, though.
          Thanks Jake. "ARRIVAL" is back in the UHD Folder. I'm able to purchase if I want. I'm waiting for the price to lower. The movie was posted for about a month or more @ 14.99. But is now posted @ 29.95. I already own the movie in HDX. Don't want to pay that much for a UHD movie with no disc. Sure hope it goes down again soon. Will purchase for sure. The other two movies I mentioned, if I understood you correctly, I can redeem the movies on Vudu in "UHD" if I purchase the UHD Disc with an "UHD CODE"? Thanks again. You are appreciated. Sandra :-)

          Comment


            #6
            Sandra...below is a link as to where you can redeem for UHD and if it will port to other retailers or not. Bookmark or save to favorites, pretty helpful.

            https://docs.google.com/spreadsheets...mh4/edit#gid=0

            Comment


              #7
              FYI Hunger Games: Catching Fire and Divergent we never available in UHD on Vudu.

              Comment


                #8
                To be accurate - I believe these titles aren't "for sale in UHD" at VUDU - but UHD UV redemptions (at VUDU or elsewhere) will give you UHD at VUDU.

                We call these "hidden" UHD at VUDU. It is these titles. But you can't buy them UHD. You can only redeem (and they do deliver a UHD UV to MYUV).

                Deepwater Horizon
                Divergent
                Ender?s Game
                Expendables 3
                Hacksaw Ridge
                Hunger Games: Catching Fire
                John Wick 2
                La La Land
                Power Rangers

                Comment


                  #9
                  ^^^ That's correct!

                  89 UHD
                  861 HDX
                  3 SD

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