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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Customer Service Problem over 1 month old/Instawatch related

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    #1

    Customer Service Problem over 1 month old/Instawatch related

    FelipeF, I know how busy you are, but I wanted to take a chance and reach out to you. I have been waiting over a month for resolution on two cases of INSTAWATCH not putting the movie in my account. I have spoken with Customer Service several times, and they have told me just to be patient and wait for the fix. But, neither case is listed as pending in the SUPPORT area of my account. In fact, one of the cases was closed, with no resolution, 3 days after I first put it in. I had to call them to get them to open it up again. Although I have brought up the fact that neither case is viewable, they insist that the cases are still pending and that I shouldn't worry. Those cases are:
    XXX-THE RETURN OF XANDER CAGE [Incident: 180103-000284] (and first purchased on NOVEMBER 23rd) and 2 GUNS [Incident: 180111-000631]. VUDU CS has e-mails of my Walmart.com receipts from both purchases. Any help on this matter would be greatly appreciated. Thank you, as always, FelipeF, and I appreciate all of the hard work you do. Sincerely, Robert
    Tags: None
    #2
    Originally posted by robdua View Post
    FelipeF, I know how busy you are, but I wanted to take a chance and reach out to you. I have been waiting over a month for resolution on two cases of INSTAWATCH not putting the movie in my account. I have spoken with Customer Service several times, and they have told me just to be patient and wait for the fix. But, neither case is listed as pending in the SUPPORT area of my account. In fact, one of the cases was closed, with no resolution, 3 days after I first put it in. I had to call them to get them to open it up again. Although I have brought up the fact that neither case is viewable, they insist that the cases are still pending and that I shouldn't worry. Those cases are:
    XXX-THE RETURN OF XANDER CAGE [Incident: 180103-000284] (and first purchased on NOVEMBER 23rd) and 2 GUNS [Incident: 180111-000631]. VUDU CS has e-mails of my Walmart.com receipts from both purchases. Any help on this matter would be greatly appreciated. Thank you, as always, FelipeF, and I appreciate all of the hard work you do. Sincerely, Robert
    I agree about "customer service". November 23rd is almost 3 months ago. I think you've been patient long enough.

    Any issues I've had with VUDU has been resolved by posting in this Forum. I never put in support tickets for the same reasons you've listed in your post. The Forum is much more effective. Usually. Good luck.

    Comment

      #3
      Originally posted by Sandra View Post

      I agree about "customer service". November 23rd is almost 3 months ago. I think you've been patient long enough.

      Any issues I've had with VUDU has been resolved by posting in this Forum. I never put in support tickets for the same reasons you've listed in your post. The Forum is much more effective. Usually. Good luck.
      Sadly, you are absolutely right, Sandra. People like FelipeF and DanielH are saints about picking up whatever slack gets left by VUDU CS. I always start with a support ticket but usually have to rely on these two gents to get me to the finish line.

      Thank you for the good luck.

      Comment

        #4
        Originally posted by robdua View Post
        FelipeF, I know how busy you are, but I wanted to take a chance and reach out to you. I have been waiting over a month for resolution on two cases of INSTAWATCH not putting the movie in my account.
        I've got a similar issue (and similar time frame, it's been nearly a month) that I posted about here:
        https://forum.vudu.com/forum/technic...ch-not-working

        As far as I can tell from support chats, Instawatch was broken for Walmart.com transactions in January.

        Support has no way to tell if it is working again or not, and FelipeF hasn't commented on the thread, so no idea if the underlying issue was fixed and I'm just waiting for someone in CS to get around to the ticket, or if Instawatch for Walmart.com -> VUDU is still broken.

        Would love to know what's going on as I've been holding off on some purchases so I can avoid the hassle of filing another ticket.

        Comment

          #5
          Originally posted by gamescan View Post

          I've got a similar issue (and similar time frame, it's been nearly a month) that I posted about here:
          https://forum.vudu.com/forum/technic...ch-not-working

          As far as I can tell from support chats, Instawatch was broken for Walmart.com transactions in January.

          Support has no way to tell if it is working again or not, and FelipeF hasn't commented on the thread, so no idea if the underlying issue was fixed and I'm just waiting for someone in CS to get around to the ticket, or if Instawatch for Walmart.com -> VUDU is still broken.

          Would love to know what's going on as I've been holding off on some purchases so I can avoid the hassle of filing another ticket.
          Gamescan, I know what you're feeling. I want to make some purchases, but I just don't know if INSTAWATCH works anymore. I will say that in November, I made 3 purchases, and 2 of them did go through. Hopefully, this will all get sorted out soon.

          Comment

            #6
            I didn't realize that we could no longer see our support cases? What happened to them and if someone figures out how to see them, let us know?

            Never mind, I found it under:

            https://support.vudu.com/?supportPage=home

            Then select the "Your Account" tab and there you'll find all your cases.

            89 UHD
            861 HDX
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            Comment

              #7
              Originally posted by lujan View Post
              I didn't realize that we could no longer see our support cases? What happened to them and if someone figures out how to see them, let us know?

              Never mind, I found it under:

              https://support.vudu.com/?supportPage=home

              Then select the "Your Account" tab and there you'll find all your cases.

              89 UHD
              861 HDX
              3 SD
              What I do is switch to desktop mode and then I can see them same as when I am on a computer. Glad to know we can see them on mobile as well.

              Comment

                #8
                Originally posted by B2Net View Post

                What I do is switch to desktop mode and then I can see them same as when I am on a computer. Glad to know we can see them on mobile as well.
                Except mine are showing there. The last case listed was cancelled by VUDU 3 days after they logged it. I called up to re-open the case, and unfortunately, open up a separate one for another movie. I have spoken to VUDU Customer Service 3 times since, and all three people have told me, "Don't worry that you can't see it online. We have those cases open and still pending." So, here I sit, just waiting for someone to talk to me.

                Comment

                  #9
                  So about a month ago I purchased 5 Instawatch movies. never got the email. First I called VUDU and complained the rep didn't have a clue what the issue was. Then I called Walmart and they told me to call VUDU. Then I called Walmarts executive office and they were even more clueless and told me the movies I purchased weren't instawatch. I had to take screenshots to show them they were. 24 hours later I get an email from VUDU telling me there was an issue and they added them to my account.

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