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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Instawatch and Black Friday titles

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  • Behzod
    replied
    Re: Instawatch and Black Friday titles

    Originally posted by DanielH View Post
    Customers that purchased Indiana Jones and Titanic, but did not receive the instawatch e-copy... Please post your incident number so that i can take look at your case. We need the UPC, a picture of your receipt and movie case. Thanks, everyone!
    Hi, I also have same problem with Titanic. Thank you!
    incident number #141229-000311

    Leave a comment:


  • babbert9
    replied
    Re: Instawatch and Black Friday titles

    Hey Dan...my reference number is 141209-000168.....can you please help me? I've been waiting for a month. Thanks Ryan

    Leave a comment:


  • diamond204
    replied
    Re: Instawatch and Black Friday titles

    Hi Dan, can you look at this one? 141216-000888
    Thanks

    Leave a comment:


  • babbert9
    replied
    Re: Instawatch and Black Friday titles

    My incident number is 141209-000168... Can somebody please help me ...I've been waiting for a month to hear from vudu.

    Leave a comment:


  • skytreader
    replied
    Re: Instawatch and Black Friday titles

    Originally posted by DanielH View Post
    Customers that purchased Indiana Jones and Titanic, but did not receive the instawatch e-copy... Please post your incident number so that i can take look at your case. We need the UPC, a picture of your receipt and movie case. Thanks, everyone!
    I got a reply a few days ago to my incident and they got me a code for the three Indy movies, but Titanic wasn't included.

    EDIT: Just got Titanic, thanks! You're awesome Dan!!

    Leave a comment:


  • ntews
    replied
    Re: Instawatch and Black Friday titles

    My incident number is: 141225-000483

    Can't wait for this to be resolved.

    Leave a comment:


  • sullivan
    replied
    Re: Instawatch and Black Friday titles

    Dan,
    I have had a problem with The Expendables (Extended Director's Cut) it has been several days since I have heard back from someone (on December 19, 2014) can you please help expedite this (see my latest posting for the details with my reference number), thank you so much.
    Scott

    Case Reference Number: 141217-000853

    Leave a comment:


  • Hjerne
    replied
    Re: Instawatch and Black Friday titles

    I'm finding Vudu customer support to be less than competent. I opened an instawatch ticket about some movies I bought online during the Cyber Monday sale. I got the automated response saying they would look into it. Then yesterday I got the followup email saying that the case had been closed because they hadn't received a response to their follow up email. This included a CC of the follow up email which I had never received even though I have them on my contact list.

    Yeah it's the holiday season and things are hectic I'm sure. But honestly folks. Make sure that something big like this is actually functional before you roll it out and make sure that the person sitting on the other side of the screen knows what they are doing.

    Leave a comment:


  • Tracer
    replied
    Re: Instawatch and Black Friday titles

    Thanks Dan for fixing the issue I had with the Indy movies

    You're the best

    Leave a comment:


  • skytreader
    replied
    Re: Instawatch and Black Friday titles

    We've already been corresponding by PM, but here's mine again in case you need me to post it here as well for some reason...
    Incident: 141206-001071

    Leave a comment:


  • digitalfreaknyc
    replied
    Re: Instawatch and Black Friday titles

    Incident: 141127-000194

    I also purchased the original Robocop. That's instawatch as well.

    Leave a comment:


  • billbobshropshire
    replied
    Re: Instawatch and Black Friday titles

    Originally posted by DanielH View Post
    Customers that purchased Indiana Jones and Titanic, but did not receive the instawatch e-copy... Please post your incident number so that i can take look at your case. We need the UPC, a picture of your receipt and movie case. Thanks, everyone!
    Here you go.

    141130-000966

    Thanks!

    Leave a comment:


  • Tracer
    replied
    Re: Instawatch and Black Friday titles

    Please take a look at my Incident: 141128-000191

    Thanks

    Leave a comment:


  • thewallb54
    replied
    Re: Instawatch and Black Friday titles

    Originally posted by DanielH View Post
    Customers that purchased Indiana Jones and Titanic, but did not receive the instawatch e-copy... Please post your incident number so that i can take look at your case. We need the UPC, a picture of your receipt and movie case. Thanks, everyone!
    Hey DanielH, thanks for taking a look at my case file.

    Here is the case number: 141202-000054.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Re: Instawatch and Black Friday titles

    Customers that purchased Indiana Jones and Titanic, but did not receive the instawatch e-copy... Please post your incident number so that i can take look at your case. We need the UPC, a picture of your receipt and movie case. Thanks, everyone!

    Leave a comment:

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