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Can't retrieve $5 credit?

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    Can't retrieve $5 credit?

    So I got a $5 credit from WB best of TV promotion. But when I put the code in, I get an error:

    Failed to redeem WB - WM Best of TV Dec 2014 - $5.00 Movie Credit, please try again later. Invalid Argument:Require Card On File

    Anybody else have this issue? What do I need to do? Wonder if Vudu will answer my concerns via contact.

    #2
    Re: Can't retrieve $5 credit?

    just add your billing info

    Comment


      #3
      Re: Can't retrieve $5 credit?

      Originally posted by dunham44 View Post
      just add your billing info
      Well I have the same problem and my billing is my Walmart Card, so why doesn't it work?

      Comment


        #4
        Re: Can't retrieve $5 credit?

        I got the same thing when trying to put in a 5.00 credit code too. But I do not see an option anywhere to add a billing address

        Comment


          #5
          Re: Can't retrieve $5 credit?

          You should be able to update you payment method form the account info page at vudu.com.

          Comment


            #6
            Re: Can't retrieve $5 credit?

            Originally posted by DanielH View Post
            You should be able to update you payment method form the account info page at vudu.com.
            Dan,

            I am getting the same error message when I try to redeem the $5.00 credit code. I never entered a credit card in my Vudu account because a payment method was automatically added when I linked my a Vudu account to my Walmart account.

            There is no option to add or update payment information in my Vudu account. When I log into my account and go to Payment Info, that section displays a message saying my payment method is Walmart Wallet. There is no "edit" button, no "add credit card" button. The support info at Vudu.com says to go to the payment info section, but that section doesn't have the links we're told to use. So what is the solution??

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