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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Official iPhone App Discussion and Support Thread

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  • LocN
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by ydkjman View Post
    So I've done as you have requested and I'll add a little bit more info of what I'm using.
    I have an iPhone 5 on iOS 6.1.4

    When I go in to My Downloads I see the movie that I have downloaded and it only gives me 1 option underneath the picture and that is Delete.


    I downloaded a movie 100%

    With WIFI on I touch the picture and it played no problem.
    With WIFI turned off and I touch the picture it would not play. Just get the spinning lines.
    With Airplane mode turned on and I touch the picture and it played just fine, with no problems.
    Thank you very much. It is very interesting detail. So the only time the movie wouldn't play is you have Wifi OFF. When you have Wifi OFF then it would totally depending on the 4G/LTE to connect and obtain playback data. Do you have a working 4G/LTE signal at that time? Can you tell me the movie title that you have trouble with?

    The movie title should not be relevant but I just want to match exactly your situation so I can see the problem. As of now I have iPhone 5, with 6.1.2 but I couldn't reproduce the problem w/ wifi on/off or Airplane mode on/off.

    Thanks,
    LLN

    Leave a comment:

  • ydkjman
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by LocN View Post
    I couldn't reproduce with fully downloaded movies. Please describe what you see when you go to "My Downloads" and select the movie to view.

    You can also test when you can turn on Airplane mode to see if you can play. We are interested to know the way to reproduce so we can fix it.

    Thanks,
    LLN
    So I've done as you have requested and I'll add a little bit more info of what I'm using.
    I have an iPhone 5 on iOS 6.1.4

    When I go in to My Downloads I see the movie that I have downloaded and it only gives me 1 option underneath the picture and that is Delete.


    I downloaded a movie 100%

    With WIFI on I touch the picture and it played no problem.
    With WIFI turned off and I touch the picture it would not play. Just get the spinning lines.
    With Airplane mode turned on and I touch the picture and it played just fine, with no problems.

    Leave a comment:

  • LocN
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by ydkjman View Post
    That's good to know, in my case I did have the movie downloaded all the way.
    I couldn't reproduce with fully downloaded movies. Please describe what you see when you go to "My Downloads" and select the movie to view.

    You can also test when you can turn on Airplane mode to see if you can play. We are interested to know the way to reproduce so we can fix it.

    Thanks,
    LLN

    Leave a comment:

  • ydkjman
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by LocN View Post
    Currently playback in offline only supports fully downloaded movie. If you still have progress bar then it's not fully downloaded and can't be playable in offline.

    We are working on the right handling for partially downloaded movies.

    LLN
    That's good to know, in my case I did have the movie downloaded all the way.

    Leave a comment:

  • LocN
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by ydkjman View Post
    So I just tried here at home, the question I recently asked in my last post, and sure enough after turning off my WiFi I can't play a downloaded movie. Tells me I lost connection. Turn the WiFi back on and it starts right back up.

    This is a big failure. How is this any different that what we had before ?
    Sure I can actually download the movie, but I still need WiFi to play the movie? What gives. Might as well save my storage space and just stream it.
    Currently playback in offline only supports fully downloaded movie. If you still have progress bar then it's not fully downloaded and can't be playable in offline.

    We are working on the right handling for partially downloaded movies.

    LLN

    Leave a comment:

  • tsken02
    replied
    Re: Official iPhone App Discussion and Support Thread

    Since I saw your post, I did some testing. If wifi is off when I start the VUDU client, it asked for my login, and then complains there is no network. It does not open to the downloaded movies tab as others reported. If the client is running, already connected, and then I lose wifi, I can keep playing the movie. If network is weak, you're better to turn off wifi once the movie is playing, or you'll get pop-ups all the time.

    As you said, the whole point of downloading movies is to watch them when you are not connected to the network. You need to plan ahead and leave the client running, already authenticated, or you can't start it up. I have a feeling it's a bug, not a plan. Does seem an obvious defect though. I wonder if the IOS version makes a difference. I have an iPad gen 1, running 5.1.1.

    Leave a comment:

  • tsken02
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by ydkjman View Post
    After turning off the Wifi did you have any problems playing the movie?
    No trouble with wifi off. The movie played just fine. Not sure why it was checking the network all the time.

    Leave a comment:

  • ydkjman
    replied
    Re: Official iPhone App Discussion and Support Thread

    So I just tried here at home, the question I recently asked in my last post, and sure enough after turning off my WiFi I can't play a downloaded movie. Tells me I lost connection. Turn the WiFi back on and it starts right back up.

    This is a big failure. How is this any different that what we had before ?
    Sure I can actually download the movie, but I still need WiFi to play the movie? What gives. Might as well save my storage space and just stream it.

    Leave a comment:

  • ydkjman
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by tsken02 View Post
    I was trying to watch a downloaded movie on my iPad while wandering the hotel doing exercise and laundry. Every time the hotel wifi disconnected, the movie would stop and pop up an error that it lost the network. Obviously I'm watching the download, so why do you need the network? Why stop the movie at all? I finally turned off wifi on my iPad, just to make it stop complaining. Not sure if this is a bug, but it's sure poor from a usability prospective.
    After turning off the Wifi did you have any problems playing the movie?

    Leave a comment:

  • tsken02
    replied
    Re: Official iPhone App Discussion and Support Thread

    I was trying to watch a downloaded movie on my iPad while wandering the hotel doing exercise and laundry. Every time the hotel wifi disconnected, the movie would stop and pop up an error that it lost the network. Obviously I'm watching the download, so why do you need the network? Why stop the movie at all? I finally turned off wifi on my iPad, just to make it stop complaining. Not sure if this is a bug, but it's sure poor from a usability prospective.

    Leave a comment:

  • ydkjman
    replied
    Re: Official iPhone App Discussion and Support Thread

    I don't know if this is a fluke or not but I upgraded this app and then downloaded a movie to try this out on.
    The movie I downloaded actually was a movie that happened to have been started and watch about half way through on my TV.
    So I was quite surprised when I started the downloaded movie it started right up where the movie had been stopped when watching it on the TV.

    I guess this could be a good thing in case you have to leave and want to finish watching the movie somewhere other than at home. On the other hand it seemed odd that there would still be a connection to the movie viewing location when the file was downloaded.

    Leave a comment:

  • Jake
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by Speedaddict81 View Post
    Jake,
    Any chance you can fill us in on how Vudu downloads will be handled after CFF? As most of us here know, not all movies on Vudu are UV, is it likely that those that are UV will be strictly delivered in CFF? I know I plan to download my UV/CFF films to a 4TB NAS and distribute them to my devices from there, when desired, but will we still be free to download within Vudu's apps without costing a CFF dl?

    I know thats a lot of questions that may be unanswerable, but any info is appreciated.
    Well, given CFF files will be created by the studios and provided to retailers (so this will be a gradual process, not "all UV titles available as CFF at once) - and as you say not all VUDU movies are UV - I would imagine the current "VUDU download" feature will be around for quite a while. I can't really say (because I don't know) what will happen in the longer term, though I'm sure a goal will be to make it as easy to use and consistent as possible

    Leave a comment:

  • Speedaddict81
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by Jake View Post
    These downloads are not related to UV, they are for purchased Vudu movies (which will include UV movies added to a user's Vudu library from UV, but it's an important distinction...)

    UV downloads will be in the CFF format, which should start becoming available later this year.
    Jake,
    Any chance you can fill us in on how Vudu downloads will be handled after CFF? As most of us here know, not all movies on Vudu are UV, is it likely that those that are UV will be strictly delivered in CFF? I know I plan to download my UV/CFF films to a 4TB NAS and distribute them to my devices from there, when desired, but will we still be free to download within Vudu's apps without costing a CFF dl?

    I know thats a lot of questions that may be unanswerable, but any info is appreciated.

    Leave a comment:

  • Jake
    replied
    Re: Official iPhone App Discussion and Support Thread

    Originally posted by asumovieman View Post
    How many times can a movie be downloaded? AND how many times can an UV account download a movie? Does it matter if it is UV?
    Basically if "we" own a movie on an UV account is there a limit of downloaded and if so is it each or per account? Also, will there always be one left for a streaming version? Is there a way to tell how many times a movie has been downloaded?
    These downloads are not related to UV, they are for purchased Vudu movies (which will include UV movies added to a user's Vudu library from UV, but it's an important distinction...)

    UV downloads will be in the CFF format, which should start becoming available later this year.

    Leave a comment:

  • asumovieman
    replied
    Re: Official iPhone App Discussion and Support Thread

    How many times can a movie be downloaded? AND how many times can an UV account download a movie? Does it matter if it is UV?
    Basically if "we" own a movie on an UV account is there a limit of downloaded and if so is it each or per account? Also, will there always be one left for a streaming version? Is there a way to tell how many times a movie has been downloaded?

    Leave a comment:

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