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Like Water for Chocolate

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    #1

    Like Water for Chocolate

    So I bought "Like Water for Chocolate" on release date (Aug 19th 2014), the movie included a UV redemption.
    http://www.blu-ray.com/movies/Like-W...lu-ray/105200/

    During that time, I checked in VUDU and they only offered the title in SD, therefore I thought if I was to redeem in VUDU it will redeem in SD instead of HD/HDX, so I redeemed in FLIXSTER. Everything went fine, it transferred to Target Ticket and Cinemanow in HD but when it came to transfer to VUDU, it didn't even transfer in SD.

    So I open a ticket with support and they gave me some random excuse back in 10/24/14...

    "We apologize for the inconvenience. If a content is not importing correctly from an UltraViolet account and you have verified that the movie is UltraViolet compatible and the movie is in your UltraVioler account, then it is related to what is called an ALID (Association code). ALID's are code associated with every movie on our service and other services as well. Our systems update ALID's as they are updated automatically. Other services do not update their ALID's in the same fashion. If a movie is not importing correctly, it is due to our systems having the most current ALID for that particular movie and the other company having a different one. The ALID's not matching is what causes the issue. Since this is an issue with the streaming service you redeemed the movie through, you will need to contact them and explain that the movie ALID on their end isn't matching up with VUDU's ALID."

    So i checked again with VUDU and FLIXSTER support today and they are still throwing the ball back and forth saying nobody is at fault. Now to make things worst... I can't even search the title in VUDU anymore, it is still listed under the "Redeem Ultraviolet Copy" page and under "Convert DVDs" but no longer able to search or purchase the movie using the main search bar anymore.

    http://www.vudu.com/movies/#!content...-for-Chocolate

    So what's the story with that title? Should of I redeem in VUDU instead even tho it would of redeemed in lower quality?
    Tags: None
    #2
    Re: Like Water for Chocolate

    What I want to know is why are the ALID's changing so much anyway?

    Comment

      #3
      Re: Like Water for Chocolate

      Originally posted by Jeshu View Post
      So I bought "Like Water for Chocolate" on release date (Aug 19th 2014), the movie included a UV redemption.
      http://www.blu-ray.com/movies/Like-W...lu-ray/105200/

      During that time, I checked in VUDU and they only offered the title in SD, therefore I thought if I was to redeem in VUDU it will redeem in SD instead of HD/HDX, so I redeemed in FLIXSTER. Everything went fine, it transferred to Target Ticket and Cinemanow in HD but when it came to transfer to VUDU, it didn't even transfer in SD.

      So I open a ticket with support and they gave me some random excuse back in 10/24/14...

      "We apologize for the inconvenience. If a content is not importing correctly from an UltraViolet account and you have verified that the movie is UltraViolet compatible and the movie is in your UltraVioler account, then it is related to what is called an ALID (Association code). ALID's are code associated with every movie on our service and other services as well. Our systems update ALID's as they are updated automatically. Other services do not update their ALID's in the same fashion. If a movie is not importing correctly, it is due to our systems having the most current ALID for that particular movie and the other company having a different one. The ALID's not matching is what causes the issue. Since this is an issue with the streaming service you redeemed the movie through, you will need to contact them and explain that the movie ALID on their end isn't matching up with VUDU's ALID."

      So i checked again with VUDU and FLIXSTER support today and they are still throwing the ball back and forth saying nobody is at fault. Now to make things worst... I can't even search the title in VUDU anymore, it is still listed under the "Redeem Ultraviolet Copy" page and under "Convert DVDs" but no longer able to search or purchase the movie using the main search bar anymore.

      http://www.vudu.com/movies/#!content...-for-Chocolate

      So what's the story with that title? Should of I redeem in VUDU instead even tho it would of redeemed in lower quality?
      try scrolling thru your movies on vudu and see if it is their i have found that if vudu no longer sells it you cannot search for it anymore. 9 times out of ten its actually in your library but you cannot search for it

      Comment

        #4
        Re: Like Water for Chocolate

        Originally posted by Jeshu View Post
        So I bought "Like Water for Chocolate" on release date (Aug 19th 2014), the movie included a UV redemption.
        http://www.blu-ray.com/movies/Like-W...lu-ray/105200/

        During that time, I checked in VUDU and they only offered the title in SD, therefore I thought if I was to redeem in VUDU it will redeem in SD instead of HD/HDX, so I redeemed in FLIXSTER. Everything went fine, it transferred to Target Ticket and Cinemanow in HD but when it came to transfer to VUDU, it didn't even transfer in SD.

        So I open a ticket with support and they gave me some random excuse back in 10/24/14...

        "We apologize for the inconvenience. If a content is not importing correctly from an UltraViolet account and you have verified that the movie is UltraViolet compatible and the movie is in your UltraVioler account, then it is related to what is called an ALID (Association code). ALID's are code associated with every movie on our service and other services as well. Our systems update ALID's as they are updated automatically. Other services do not update their ALID's in the same fashion. If a movie is not importing correctly, it is due to our systems having the most current ALID for that particular movie and the other company having a different one. The ALID's not matching is what causes the issue. Since this is an issue with the streaming service you redeemed the movie through, you will need to contact them and explain that the movie ALID on their end isn't matching up with VUDU's ALID."

        So i checked again with VUDU and FLIXSTER support today and they are still throwing the ball back and forth saying nobody is at fault. Now to make things worst... I can't even search the title in VUDU anymore, it is still listed under the "Redeem Ultraviolet Copy" page and under "Convert DVDs" but no longer able to search or purchase the movie using the main search bar anymore.

        http://www.vudu.com/movies/#!content...-for-Chocolate

        So what's the story with that title? Should of I redeem in VUDU instead even tho it would of redeemed in lower quality?

        What is your case number?

        Comment

          #5
          Re: Like Water for Chocolate

          Originally posted by DanielH View Post
          What is your case number?
          141024-000249

          Thank you! And not on my list since it never transferred.

          Comment

            #6
            Re: Like Water for Chocolate

            Originally posted by Jeshu View Post
            141024-000249

            Thank you! And not on my list since it never transferred.
            Thanks for posting the incident number. I'll take a look to see what we can figure out for this.

            Comment

              #7
              Re: Like Water for Chocolate

              Take a look now, it should have imported to your account.

              Comment

                #8
                Re: Like Water for Chocolate

                Originally posted by DanielH View Post
                Take a look now, it should have imported to your account.
                It did. Thank you! What was wrong?

                Comment

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