Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

Matrix UHD - Any word?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #16
    Originally posted by JoeyK View Post
    It's coming. We're hoping to make it available soon.
    It looks like it is live in Vudu's system, but it has not yet synced with the UV library.

    I tried disconnecting and reconnecting my UV account to force a resync and pick up the UHD entitlement, but Vudu still just shows HDX as owned with UHD available for purchase.

    Edit: Looks like Vudu finally picked up the UHD entitlement.

    Comment


      #17
      And now, instead of passing along the UHD entitlement to MA, Vudu sent MA a delete command and removed The Matrix entirely from my MA account.

      Comment


        #18
        Did you disconnect Vudu from MA then reconnect? That worked for me.

        Comment


          #19
          The Matrix is now UHD. However, 4K codes were redeeming yesterday as HD. Can you fix that Vudu?

          Comment


            #20
            Originally posted by Otter0911 View Post
            Did you disconnect Vudu from MA then reconnect? That worked for me.
            This is what resolved it.

            Looks like on the MA side, they got the Vudu delete command for the HD version, but didn't get the insert command for the UHD entitlement. Vudu support insisted that Vudu never deletes entitlements, but the transaction logs show that clearly isn't the case. Not to mention, the API that Vudu uses to communicate with MA (as well as the one used for UV) explicitly allow for storefronts to delete entitlements that they have created. This is needed in case of returns/refunds.

            Resyncing forced the entire account to refresh, and that pushed the UHD entitlement from Vudu to MA.

            Comment


              #21
              The Matrix is UHD now - but the 4K codes aren't redeeming properly (giving HD UV, I believe). JoeyK - can you look into that? Verify that UHD purchase and UHD code redemption give UHD at VUDU and UHD UV at MYUV?

              Comment


                #22
                I also redeemed my UHD copy through Movies Anywhere and the Vudu version is only showing as HDX for me...hopefully this gets fixed soon

                Comment


                  #23
                  MATRIX is now REDEEMING UHD at VUDU.

                  Comment


                    #24
                    Originally posted by TitusTroy View Post
                    I also redeemed my UHD copy through Movies Anywhere and the Vudu version is only showing as HDX for me...hopefully this gets fixed soon
                    it's now showing up properly for me on Vudu...I needed to disconnect and reconnect Vudu from my Movies Anywhere account and now the UHD version shows up and is working fine

                    Comment

                    Working...