Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Can't finish one of my movies?! "Network Error" WTF?

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Can't finish one of my movies?! "Network Error" WTF?

    For a couple days now I've been trying to resume the movie "About Schmidt." Each time I try, I get:

    Network Error

    Unable to stream this movie at the moment due to a network error.

    Please try again a little later.

    A random check of several other movie showed they all played fine. It appears to be just this movie. Have any of you experienced this before

    P.S. This is happening on multiple devices; 2 HDTVs & streaming BD player.
    Last edited by mjmbond; 02-08-2015, 01:07 PM. Reason: PS
    Tags: None
    #2
    Re: Can't finish one of my movies?! "Network Error" WTF?

    Have you been able to stream another movie all the way through since then? The reason I ask is that it sounds like what happens when someone reaches their bandwidth cap with their ISP. If you can stream other movies then obviously that's not the issue.

    Comment

      #3
      Re: Can't finish one of my movies?! "Network Error" WTF?

      Originally posted by PFloyd View Post
      Have you been able to stream another movie all the way through since then? The reason I ask is that it sounds like what happens when someone reaches their bandwidth cap with their ISP. If you can stream other movies then obviously that's not the issue.
      Yes, I've streamed a few movies in HDX since this problem with no problems; it's just this one title. After searching I found other complaints exactly like mine on these forums. Everyone was directed to call Vudu, which I've now done. No resolution yet... Very bizarre. FYI, I'm less than 50% to my cap, which Comcast has suspended anyway, so this isn't related to that. Thanks for you thoughts though

      Comment

        #4
        Re: Can't finish one of my movies?! "Network Error" WTF?

        Originally posted by mjmbond View Post
        For a couple days now I've been trying to resume the movie "About Schmidt." Each time I try, I get:

        Network Error

        Unable to stream this movie at the moment due to a network error.

        Please try again a little later.

        A random check of several other movie showed they all played fine. It appears to be just this movie. Have any of you experienced this before

        P.S. This is happening on multiple devices; 2 HDTVs & streaming BD player.
        Do you know about where in the movie you are that it does this? (i.e. is it the same place every time, or anywhere in the movie?) That may help narrow down if there is an issue with the content itself.

        Comment

          #5
          Re: Can't finish one of my movies?! "Network Error" WTF?

          Originally posted by Jake View Post
          Do you know about where in the movie you are that it does this? (i.e. is it the same place every time, or anywhere in the movie?) That may help narrow down if there is an issue with the content itself.
          Jake, I truly appreciate that someone from Engineering now has their eyes on this. Thank you.

          If it helps, please refer to my Incident #150208-000408, as your question about "is it the same place every time" doesn't apply to my situation. To be clear, I am unable to access this movie (and ONLY this movie) at all. Specifically, when I click on the movie in my collection the "Loading" screen comes up (as usual), and I then get ONLY the afore mentioned "Network Error", etc. I get stopped there. I do not ever get to the "Resume HDX" option, so I cannot give you a time where I left off.

          PLEASE take a hard look at the network testing I did with your CSR (it's in my incident report) and see if you can figure out what is going on here!

          Comment

            #6
            Re: Can't finish one of my movies?! "Network Error" WTF?

            Originally posted by mjmbond View Post
            Jake, I truly appreciate that someone from Engineering now has their eyes on this. Thank you.

            If it helps, please refer to my Incident #150208-000408, as your question about "is it the same place every time" doesn't apply to my situation. To be clear, I am unable to access this movie (and ONLY this movie) at all. Specifically, when I click on the movie in my collection the "Loading" screen comes up (as usual), and I then get ONLY the afore mentioned "Network Error", etc. I get stopped there. I do not ever get to the "Resume HDX" option, so I cannot give you a time where I left off.

            PLEASE take a hard look at the network testing I did with your CSR (it's in my incident report) and see if you can figure out what is going on here!
            I started a bug for this with the information you provided in your ticket. I'll keep you posted.

            Comment

              #7
              Re: Can't finish one of my movies?! "Network Error" WTF?

              Originally posted by DanielH View Post
              I started a bug for this with the information you provided in your ticket. I'll keep you posted.
              Thanks to Dan and the Vudu engineers for looking at this. It's really a bizarre problem

              Comment

                #8
                Re: Can't finish one of my movies?! "Network Error" WTF?

                Originally posted by mjmbond View Post
                Thanks to Dan and the Vudu engineers for looking at this. It's really a bizarre problem
                Can you try it again? Apparently the CDN had a bad server in your area that they say has been fixed.

                Comment

                  #9
                  Re: Can't finish one of my movies?! "Network Error" WTF?

                  Originally posted by Jake View Post
                  Can you try it again? Apparently the CDN had a bad server in your area that they say has been fixed.
                  Jake, I quickly tested a couple devices and "About Schmidt" is streaming again! Thank you very much for getting to the bottom of this.

                  I have no clue what a "CDN" is, but I'm curious how/why it affected only one movie...

                  Comment

                    #10
                    Re: Can't finish one of my movies?! "Network Error" WTF?

                    Originally posted by mjmbond View Post
                    Jake, I quickly tested a couple devices and "About Schmidt" is streaming again! Thank you very much for getting to the bottom of this.

                    I have no clue what a "CDN" is, but I'm curious how/why it affected only one movie...
                    "Content Delivery Network". Basically there are thousands of servers around the country that cache the movies, and the system is designed to have you stream from one geographically close to you. In fact it was even more specific, it was only for that movie in your area at about 43 minutes into it Anyway, thanks for verifying it.

                    Comment

                      #11
                      Re: Can't finish one of my movies?! "Network Error" WTF?

                      Originally posted by Jake View Post
                      "Content Delivery Network". Basically there are thousands of servers around the country that cache the movies, and the system is designed to have you stream from one geographically close to you. In fact it was even more specific, it was only for that movie in your area at about 43 minutes into it Anyway, thanks for verifying it.
                      I am clueless as to how this stuff works, but I sure do love it when it does! Thanks again Jake for getting this figured out.

                      FYI, after you got me up and running, I got an email from a Vudu CSR (who was unaware that the problem was fixed) suggesting changing IP addresses, and possibly setting up a DMZ for my devices I'm sure glad you got me fixed.

                      Also, feel free to delete this thread, as in retrospect, my header seems a bit... harsh.

                      Comment

                      Previous template Next
                      Working...
                      X