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The Pixar Short Films Collection Vol. 1 file should be replaced

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    The Pixar Short Films Collection Vol. 1 file should be replaced

    I had some movies port over from my iTunes account through Disney Movies Anywhere this week, and one of them...the Pixar Short Films Collection Vol. 1 is a terrible encode. The first cartoon, The Adventures of Andre & Wally B., has no sound and another cartoon...Lifted...is missing completely. I submitted a help ticket to make support aware, but they keep trying to tell me that it is issues with my network and/or Roku. It's not the biggest deal in the world since I didn't buy the film on Vudu, but it is something that should be addressed because you are basically selling a defective product at this point.

    #2
    Re: The Pixar Short Films Collection Vol. 1 file should be replaced

    Originally posted by YankeeGator6 View Post
    I had some movies port over from my iTunes account through Disney Movies Anywhere this week, and one of them...the Pixar Short Films Collection Vol. 1 is a terrible encode. The first cartoon, The Adventures of Andre & Wally B., has no sound and another cartoon...Lifted...is missing completely. I submitted a help ticket to make support aware, but they keep trying to tell me that it is issues with my network and/or Roku. It's not the biggest deal in the world since I didn't buy the film on Vudu, but it is something that should be addressed because you are basically selling a defective product at this point.
    Could you post your case number?

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      #3
      Re: The Pixar Short Films Collection Vol. 1 file should be replaced

      150330-000568

      They finally took a look at it and realized that it is defective and are in the process of fixing it now. Thanks for looking into this, though.

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        #4
        Re: The Pixar Short Films Collection Vol. 1 file should be replaced

        This is now fixed.

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          #5
          Re: The Pixar Short Films Collection Vol. 1 file should be replaced

          havent watched in a while but are the chapters by short now or is it still all over the place

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            #6
            Re: The Pixar Short Films Collection Vol. 1 file should be replaced

            Awesome! Thanks

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