Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Someone help with MA question please

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Someone help with MA question please

    When The Darkest Hour was released I purchased it from itunes because they had it in 4K while Vudu did not offer it in UHD. They have since made it available in UHD however my copy is still in HDX. How do i get the UHD version in Vudu without purchasing it again??? Thanks!
    Tags: None
    #2
    In your Movies Anywhere account transaction history does it say iTunes 4K next to Darkest Hour? Tip: Press Cntrl + F and type in Darkest Hour when going to the transaction history.

    Comment

      #3
      Wow, it does not. I guess I screwed up when purchasing it?

      Comment

        #4
        Originally posted by RTF2451 View Post
        Wow, it does not. I guess I screwed up when purchasing it?
        It's possible you bought it before it was 4K on iTunes? If you bought it while it was HD on iTunes, it won't transfer out of iTunes to Movies Anywhere in 4K. The iTunes resolution at the time of purchase or code redemption is the resolution that is sent to Movies Anywhere. If you buy or redeem a title today on iTunes that's HD today and tomorrow it goes 4K, it will be sent to Movies Anywhere in HD; the title must be purchased or redeemed while it is 4K on iTunes for it to transfer to MA in 4K.

        Comment

          #5
          Originally posted by xxxsdesdexxx View Post

          It's possible you bought it before it was 4K on iTunes? If you bought it while it was HD on iTunes, it won't transfer out of iTunes to Movies Anywhere in 4K. The iTunes resolution at the time of purchase or code redemption is the resolution that is sent to Movies Anywhere. If you buy or redeem a title today on iTunes that's HD today and tomorrow it goes 4K, it will be sent to Movies Anywhere in HD; the title must be purchased or redeemed while it is 4K on iTunes for it to transfer to MA in 4K.
          So if the title is UHD in MA, why doesn't it upgrade on all MA connected services when they get the title in UHD? This should be treated like a bug and should be reported to Vudu and all the other services but for some reason it's not. Vudu had no problem downgrading peoples' resolution according to their MA transaction history, but won't do the reverse. If the title is UHD in MA, then Vudu should honor that license whenever they get that title in UHD.

          Comment

            #6
            Originally posted by IPhoneUser View Post

            So if the title is UHD in MA, why doesn't it upgrade on all MA connected services when they get the title in UHD? This should be treated like a bug and should be reported to Vudu and all the other services but for some reason it's not. MA had no problem downgrading peoples' resolution according to their transaction history, but won't do the reverse. Customers should complain. I find it especially odd that they keep track of UHD licenses at all since their website doesn't even list which titles are HD, UHD, or SD.
            I think that the OP indicated that the title was not UHD in MA which is why it wasn't porting over in UHD to Vudu. I am not 100 percent certain, but I think they may have purchased the title on iTunes when it was HD and not UHD. If the title is UHD at MA, it will port over to MA providers for MA titles in UHD when they add it in UHD.

            Comment

              #7
              Originally posted by xxxsdesdexxx View Post

              I think that the OP indicated that the title was not UHD in MA which is why it wasn't porting over in UHD to Vudu. I am not 100 percent certain, but I think they may have purchased the title on iTunes when it was HD and not UHD. If the title is UHD at MA, it will port over to MA providers for MA titles in UHD when they add it in UHD.
              Still confusing as Itunes doesn't differentiate between HD and UHD licenses otherwise they would offer the latter for sale even if you already owned the title in HD. Itunes has shown that they clearly don't intend to make their 4K content available to MA customers who are heavily invested in another service. I already own all the titles I could want in 4K, except I already bought or redeemed them in HD on Vudu. Why Itunes doesn't want our money is anyone's guess.

              OP, have you tried cancelling your order and purchasing it again?

              Comment

                #8
                Originally posted by IPhoneUser View Post

                Still confusing as Itunes doesn't differentiate between HD and UHD licenses otherwise they would offer the latter for sale even if you already owned the title in HD. Itunes has shown that they clearly don't intend to make their 4K content available to MA customers who are heavily invested in another service. I already own all the titles I could want in 4K, except I already bought or redeemed them in HD on Vudu. Why Itunes doesn't want our money is anyone's guess.

                OP, have you tried cancelling your order and purchasing it again?
                Yes, it's very confusing and I wish it wasn't the case. There is a chance that when the OP bought the title through iTunes that it was in HD and not 4K. You can tell from iTunes on a MAC or PC that it is HD or 4K at that time of purchase.

                Comment

                  #9
                  Originally posted by IPhoneUser View Post
                  OP, have you tried cancelling your order and purchasing it again?
                  He purchased it earlier this year. He can't cancel it.

                  Originally posted by IPhoneUser View Post
                  Still confusing as Itunes doesn't differentiate between HD and UHD licenses otherwise they would offer the latter for sale even if you already owned the title in HD.
                  For an Apple customer, HD and UHD is treated the same, because Apple customers get UHD upgrades. However, to get an iTunes purchase to port a UHD copy to MA, the title MUST be purchased from Apple WHILE the title is available in 4K.

                  Originally posted by IPhoneUser View Post
                  Itunes has shown that they clearly don't intend to make their 4K content available to MA customers who are heavily invested in another service.
                  IF you purchase a title from iTunes in 4K, it ports to your MA account in 4K. Apple does NOT currently have a way for one to repurchase HD content in 4K resolution and have it port out to MA. I wouldn't say they don't intend to in the future, but sadly, it does not appear to be a priority.

                  Comment

                    #10
                    Originally posted by Alan Gordon View Post

                    IF you purchase a title from iTunes in 4K, it ports to your MA account in 4K. Apple does NOT currently have a way for one to repurchase HD content in 4K resolution and have it port out to MA. I wouldn't say they don't intend to in the future, but sadly, it does not appear to be a priority.
                    I agree this was a strange decision on Apple's part. Not only would they make more money off of digital purchases but there wouldn't have been mass returns of their Apple TV's shortly after MA's launch. Apple's decision makes no sense from a business perspective. It's also worrisome that Vudu or any other competing service hasn't introduced a similar feature even as people are jumping ship. I admit it would be tempting but I already own too many titles on Vudu, including many which are not MA compatible.

                    "For an Apple customer, HD and UHD is treated the same"

                    The problem is they treat it the same way for non Apple customers by not allowing them to purchase a higher resolution. I don't think you would have as many people complaining if instead of free upgrades, they had to pay HD prices for UHD content, but we can't even do that. Just being able to do that would make it more tempting for people to get an ATV to stream Itunes and Vudu content, but they are not interested in that either. I can't think of one good reason why they wouldn't welcome other digital customers.

                    Comment

                    Previous template Next
                    Working...
                    X