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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Stuttering video when using my PC for Vudu streaming

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    #1

    Stuttering video when using my PC for Vudu streaming

    I get stuttering video on my PC when streaming movies through Vudu. It happens through IE, Firefox, Google Chrome, and Vudu 2 Go app. It happens in HDX as well as SD. I'm using Windows 8.1. My internet connection is around 29 mbps download speed tested through Speedtest.net. The stuttering does not happen on my Roku 3 but I don't have a TV anymore and just have my PC and monitor for watching movies. Also is Windows 10 going to have a Vudu app?
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    #2
    Re: Stuttering video when using my PC for Vudu streaming

    Originally posted by Dave36 View Post
    I get stuttering video on my PC when streaming movies through Vudu. It happens through IE, Firefox, Google Chrome, and Vudu 2 Go app. It happens in HDX as well as SD. I'm using Windows 8.1. My internet connection is around 29 mbps download speed tested through Speedtest.net. The stuttering does not happen on my Roku 3 but I don't have a TV anymore and just have my PC and monitor for watching movies. Also is Windows 10 going to have a Vudu app?
    Yeah, my PC buffers like CRAZY

    Comment

      #3
      Re: Stuttering video when using my PC for Vudu streaming

      Originally posted by Dave36 View Post
      I get stuttering video on my PC when streaming movies through Vudu. It happens through IE, Firefox, Google Chrome, and Vudu 2 Go app. It happens in HDX as well as SD. I'm using Windows 8.1. My internet connection is around 29 mbps download speed tested through Speedtest.net. The stuttering does not happen on my Roku 3 but I don't have a TV anymore and just have my PC and monitor for watching movies. Also is Windows 10 going to have a Vudu app?
      If you have an Intel CPU, try disabling SpeedStep in the BIOS to see if it helps.

      Comment

        #4
        Re: Stuttering video when using my PC for Vudu streaming

        Originally posted by FelipeF View Post
        If you have an Intel CPU, try disabling SpeedStep in the BIOS to see if it helps.
        I have EIST disabled, Windows Power Management CPU settings at 100%, all C-states disabled. Also recently while watching a movie through Vudu using Firefox in Windows 8.1 sometimes the movie blanks out for a second and then restarts back from the beginning. My CPU is an i7-4930k and my GPU is a GTX 780 ti. My PC is much more powerful than any blu-ray player or media streamer so this stuttering should not be happening if it didn't happen in my Roku or blu-ray player that I sold.

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          #5
          Re: Stuttering video when using my PC for Vudu streaming

          I upgraded to Windows 10 and I'm still get the same stuttering video issues when playing movies through Vudu's website.

          Comment

            #6
            Re: Stuttering video when using my PC for Vudu streaming

            Dave36,

            You might have some kind of app or process running in the background that is conflicting with Vudu. I'd check task manager or your start up folder to see if there's something there that might be the root of your issue.

            Comment

              #7
              Re: Stuttering video when using my PC for Vudu streaming

              Originally posted by Kappa123 View Post
              Dave36,

              You might have some kind of app or process running in the background that is conflicting with Vudu. I'd check task manager or your start up folder to see if there's something there that might be the root of your issue.
              I have stuff running in the background according to the Task Manager, such as audio services, Java update scheduler, PDVD 15 for some reason and a few other tasks but they are all at 0% CPU utilization, and even if there was a little bit of CPU utilization from background tasks while playing a movie through Vudu, it should not cause stuttering in movies since I have a 6-core CPU and HD 1080p video should do fine even on a dual core i3. I mean the Roku 3 has a dual core CPU and it never stutters during movie playback through Vudu and a Blu-ray player with a dual core CPU that I used to have did not stutter during streaming through Vudu. Is this more of an optimization issue with the PC, since PC's can have several different configurations?

              Comment

                #8
                Re: Stuttering video when using my PC for Vudu streaming

                Originally posted by Dave36 View Post
                I have stuff running in the background according to the Task Manager, such as audio services, Java update scheduler, PDVD 15 for some reason and a few other tasks but they are all at 0% CPU utilization, and even if there was a little bit of CPU utilization from background tasks while playing a movie through Vudu, it should not cause stuttering in movies since I have a 6-core CPU and HD 1080p video should do fine even on a dual core i3. I mean the Roku 3 has a dual core CPU and it never stutters during movie playback through Vudu and a Blu-ray player with a dual core CPU that I used to have did not stutter during streaming through Vudu. Is this more of an optimization issue with the PC, since PC's can have several different configurations?
                Note that Roku, BD players, etc use dedicated hardware to do all video and audio decoding, so the CPU isn't doing much besides downloading the stream and displaying some UI.

                Laptop support for hardware decoding depends on the OS/drivers/Flash player support/etc. For the VUDU web player you can see if HW (basically your video card hardware) is being used for decoding and/or display by right clicking on the green quality bar in the lower left corner and selecting "VUDU Media Playback Info". Hardware decoding = decoding the H.264 video, and hardware rendering = displaying it on screen (scaling, compositing with graphics, etc). If both HW decoding and rendering are "YES", you will get a lot smoother playback. Though even the browser can make a difference - Chrome vs. Firefox vs IE, etc. You might find better performance on of vs another.

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                  #9
                  Re: Stuttering video when using my PC for Vudu streaming

                  Hardware decoding and rendering (Stage Video) shows it's turned on based on the display information from the right click on the bar. It also shows that the frame rate is uneven. It varies between around 23.7-24.7 fps constantly instead of a constant 23.97 fps (which is the normal frame rate that a movie is filmed in). Also there as 38 frames dropped as mentioned on the display info.

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