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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango for all claims resulting from any Comments you submit. Fandango takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Is this seriously how I have to do this?

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    #1

    Is this seriously how I have to do this?

    For the past 2 weeks I have not gotten the Wednesday "Deal Of The Day" email. The prior one was a $2 credit which, when I called about it got applied to my account immediately. Last weeks was a 10% off code, which, again I did not receive. Apparently, there is no way to just apply this to my account, so now I have to deal with buying something this way?

    Hello, Mike,

    Thank you for contacting Vudu Customer Care,
    I apologize for the inconvenience, but could you please let us know what is the title your would like to rent/purchase? Please be specific with the title, definition and either if it's a rental or purchase. Please make sure you have checked your email and its folders also.
    We expect hearing from you soon.

    Customer (2837124) via CSS Web01/03/2019 10:35 AM
    NOW I get the discount? After the End of Year sale is over...awesome.

    I guess I can use it on The Indian In The Cupboard, which is on sale this month

    This is 2 weeks in a row I did not get the Wed Promo. I watched an eligible one for this week too, and my expectation is that I will be calling you guys again for the 20% off. I know I am not the only one experiencing this trouble, it really needs fixed or come up with a new way to distribute your promos. It is not worth all the time I have to invest in calling & emailing to get a dollar or two.

    Customer (2837124) via CSS Web01/03/2019 10:47 AM
    That would be a purchase of The Indian In The Cupboard...I never rent.

    There has to be a better way to take care of this. The time involved on both sides is simply driving costs up for everyone. Not to mention, many factors go into a purchase, as I mentioned...the EoY sale is now OVER...I also base purchases on other factors such as balance in my Savings Catcher, balance in my PayPal, and at the very least, what I feel like watching at any given time. I guess I'll probably be jumping through the same hoops when tomorrow rolls around and I don't have my 20% off email either. If I'm lucky, maybe I'll know what I want to use it for in a week so you (CS) can get me my discount.
    Tags: None
    #2
    I would watch the free movies on my tv and get the promo codes without any problem but then there were two promos that I didn't get the codes for in my e-mail, got advertisements but no promo codes and customer service wasn't any help but for the next few promos I watched the movies in sd on my computer and I finally started getting my promo codes again. I don't know if that would help anyone but if another promo comes along I would suggest people try a few different devices, for whatever reason it worked for me and may work for you.

    Comment

      #3
      Originally posted by Chedwiggen View Post
      I would watch the free movies on my tv and get the promo codes without any problem but then there were two promos that I didn't get the codes for in my e-mail, got advertisements but no promo codes and customer service wasn't any help but for the next few promos I watched the movies in sd on my computer and I finally started getting my promo codes again. I don't know if that would help anyone but if another promo comes along I would suggest people try a few different devices, for whatever reason it worked for me and may work for you.
      This is not the issue. They are aware I watched a qualifying title. I have not received an advert email since 12/14/18

      Comment

        #4
        Originally posted by mrewster View Post
        For the past 2 weeks I have not gotten the Wednesday "Deal Of The Day" email. The prior one was a $2 credit which, when I called about it got applied to my account immediately. Last weeks was a 10% off code, which, again I did not receive. Apparently, there is no way to just apply this to my account, so now I have to deal with buying something this way?
        This I honestly don't understand. You'd think that a company owned by Walmart would be able to figure out how to auto-apply credit to an account based on a promo.

        It would certainly cut down on the secondhand market for Vudu codes if promos were auto-applied rather than being emailed out.

        Comment

          #5
          Problem with auto apply for us customers would be that the promo would apply to the next item we rented/purchased. Having the ability to add the code when we want to use it for a rental/purchase is better.

          Auto assigning to the account would be better if we could then be prompted when renting/purchasing if we wanted to apply it to the purchase.

          Comment

            #6
            There is very obviously something wrong with Vudu's email system. There are quite a few people out there complaining about this. My recent issues receiving the discounts have been addressed by DonnyP via Private messenger. Thanks to him I got the 10% & 20% offs . I am still however, not receiving regular emails from them.

            My thought about this whole "Movies On Us" is that with all the rewards they give out for watching their ads, they must be making pretty good money. Why don't they make it an across the board incentive & just credit our account a dollar for each one we watch. They could ditch this convoluted system & we can get what we want for our effort.

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