Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

"The Man Who Killed Don Quixote" audio out of sync

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    "The Man Who Killed Don Quixote" audio out of sync

    Audio is out of sync with video. Annoying, approaching unwatchable. Please provide a properly synced encode.

    I guess we all knew that waiting through 30 years of production delays and cancellations wouldn't be the end of the bad luck for this film.

    #2
    is this happening with all resolutions?

    Comment


      #3
      Unbelievable, did I ask for a refund? Now it's $14.99.

      "The Man Who Killed Don Quixote". (New Release)
      Audio is out of sync with video.
      Annoying, approaching unwatchable.
      Please provide a properly synced encode.
      ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
      Thank you for contacting Vudu Customer Care.

      I?m sorry to hear that you had issues watching one of our titles. After testing the film, I was able to replicate the issue you described. I have reported this to our higher level of support so they can address the issue. Due to the current condition of the film, we would be more than willing to provide you a refund on the affected title. If you would like the title refunded and removed, please respond to this email with confirmation and we will proceed with the refund.
      Additionally, if you could please let us know the device you were using when the issue occured.
      I apologize again for the inconvenience, but thank you for bringing the issue to our attention.
      Sincerely,

      Fernando D,
      Vudu Customer Care

      ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      Thanks for the prompt response.

      I would not require this be refunded unless it is not fixed/replaced within a reasonable amount of time. This is a new release so I don't imagine it should take too long.

      I originally noticed the issue on my LG OLED65B7A, but tried viewing on PC & got the same result.
      ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

      Hello Mike,

      Thank you for contacting Vudu Customer Care.

      I apologize for any inconvenience this situation has caused you. I have refunded your purchase of The Man Who Killed Don Quixote [hdx] for the amount of $12.99.

      Depending on your financial institution, it may take up to 3-5 days for the refund to process in its entirety. If you have further questions or concerns regarding this case, please let us know.

      Kind
      Regards,
      Carlos G.
      Tier 2 Support

      Comment


        #4
        I'm having someone take a look at this movie, thanks for the heads up.

        Comment


          #5
          It seems that this has been fixed. Perhaps my email to the distributor, Screen Media, helped this along.

          Thanks to whomever is responsible for squaring this away in a timely manner.

          Comment

          Working...