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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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NEW ONLINE IW TITLES BROKEN SINCE JUNE 28: In-Store IW Works. Online IW Does Not.

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  • gamescan
    replied
    Originally posted by Rex Strother View Post

    This was true until about June 28. No new release titles are giving online InstaWatch. Some new release titles still work in-store, but no new release titles are working for online IW. No new title added as InstaWatch since June 28 is giving online IW.

    That is the issue we're trying to get VUDU to look into. They seem to ignore us - saying "its working" only because in-store works. Online does not.

    Example - another new title today ... ROCKETMAN - works in-store, but does not work online.
    At this point it may just be random. Shazam fails, Alita works.

    Leave a comment:

  • Rex Strother
    replied
    SHADOW (2019) is a new IW title that works in-store, but does not work online. Add it to the list of titles (above).

    Leave a comment:

  • Capt-Cupcake
    replied
    Originally posted by Capt-Cupcake View Post
    I just bought the banana splits movie and didn?t get the instawatch email
    So I called in last night to ask about this and was told to give it 24 hours. Granted that was less than 24 hours ago but I've since been told that IW isn't working for online orders across the board so I was told by other Vudu users not to expect the email.

    Help would be appreciated!


    Reference number is 190813-001827 for Vudu support.

    Leave a comment:

  • Capt-Cupcake
    replied
    I just bought the banana splits movie and didn?t get the instawatch email

    Leave a comment:

  • benderal
    replied
    This whole process is frustrating. I order Batman Hush online, but I don't receive InstaWatch. So I cancel my online order and decide I will go and buy at the store. I go to the closest Walmart on Tuesday and they don't even have the movie yet Walmart.com says it is in stock.
    So on Wednesday I go to the closest Super Walmart and again Batman Hush isn't anywhere on the shelves even though the website says it is in stock. At this point I just decided not to buy this movie and if i do it won't be through Walmart.
    It's bad business to offer a broken feature like InstaWatch to loyal customers when they can't get it online and then can't even get it in stores. The worse part is between Walmart and Walmart owned Vudu no one will take ownership of InstaWatch and correct the the issues surrounding it.

    Leave a comment:

  • Rex Strother
    replied
    Originally posted by bstrassburg View Post
    ... newer released movies have a fairly good track record of working both in store and online.
    This was true until about June 28. No new release titles are giving online InstaWatch. Some new release titles still work in-store, but no new release titles are working for online IW. No new title added as InstaWatch since June 28 is giving online IW.

    That is the issue we're trying to get VUDU to look into. They seem to ignore us - saying "its working" only because in-store works. Online does not.

    Example - another new title today ... ROCKETMAN - works in-store, but does not work online.

    Leave a comment:

  • Chedwiggen
    replied
    Don't know if Lionsgate's The Command is supposed to have instawatch or not but I didn't get any from ordering online though it seems past Lionsgate releases have instawatch..

    Leave a comment:

  • Rex Strother
    replied
    Let me add two more new titles that were added to InstaWatch after June 28 - which give IW in-store, but which do not work online:

    Master Z: Ip Man Legacy
    Attack on Titan: Season 3 Part 1

    Leave a comment:

  • Rex Strother
    replied
    To be clear - "new" InstaWatch titles (either new release titles or old catalog titles) added to InstaWatch since June 28 ... do not work for online orders.

    Online ordering for titles added before June 28 (approximately) do still work. But any title added to InstaWatch after June 28 - not working (like the titles I've listed).

    If you order one of the titles I've listed via Walmart.com - you won't get an InstaWatch email. Nobody does. VUDU should fix the problem, not each ticket individually.

    If they would test purchase the titles online -

    Leave a comment:

  • gamescan
    replied
    Originally posted by Rex Strother View Post

    It appears as if new online orders stopped working around June 28. No new IW titles have worked via online purchase since that date.

    VUDU?
    I looked back and had online Instawatch work on my last order in mid July. It does look like one title missed, so I'll have to file a ticket for that.

    Vudu has gotten better about following up on failed IW tickets. Screenshot everything you can to make it easier for CS because front line CS can't do anything. They have to escalate.

    Leave a comment:

  • Rex Strother
    replied
    Originally posted by dodekain
    Pretty much IW has stopped working for ANY new release online order
    It appears as if new online orders stopped working around June 28. No new IW titles have worked via online purchase since that date.

    VUDU?

    Leave a comment:

  • Rex Strother
    replied
    New titles that are confirmed to work in-store, but not with online purchase:

    POMS
    PROJECT ITHACA
    POKEMON DETECTIVE PIKACHU

    Leave a comment:

  • Rex Strother
    replied
    BATMAN HUSH - another title that works "in-store" but not for online purchases.

    Leave a comment:

  • Rex Strother
    replied
    Another title that works "in-store" but not for online purchases: UGLY DOLLS.

    https://www.walmart.com/ip/UglyDolls...-DVD/867779280

    Leave a comment:

  • Rex Strother
    replied
    More titles that are confirmed by the community of users that work in-store for Instawatch but not for online purchases at Walmart.com (UPCs are identical)

    FREEDOM FIGHTERS: THE RAY
    https://www.walmart.com/ip/Freedom-Fighters-The-Ray-DC-Blu-ray-DVD-Digital-Copy/793830885

    CONSTANTINE: CITY OF DEMONS
    https://www.walmart.com/ip/Constantine-City-of-Demons-4K-Ultra-HD/699298862

    Leave a comment:

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