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UV MOVIES BEING LOST and/or DOWNGRADED at VUDU (starting on August 12)

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  • jeremymc7
    replied
    Originally posted by sankoni View Post

    Has UV finally taken down the proxy server? I no longer seem to have access.

    You cant access your account anymore but their not completely gone.

    The UVVU website is still active. Support is still ?kind of? available but not easy to get to and no direct links anymore.

    Leave a comment:


  • sankoni
    replied
    Originally posted by qazzaq View Post

    If you open a ticket at the UltraViolet zendesk support site for any issues the autoreply includes information to still log in to your UV account. It says it is temporary (actually it says "temperature" but I assume they meant to say temporary).
    Has UV finally taken down the proxy server? I no longer seem to have access.

    Leave a comment:


  • MobbyCat
    replied
    Disconnecting, waiting 30 minutes, and reconnecting fixed my missing movies too. It caused Vudu to resend almost the entire list of owned movies to Movies Anywhere, so they now show up as the most recently added in Movies Anywhere.

    Leave a comment:


  • lou_493@yahoo.com
    replied
    Originally posted by DETROIT View Post

    Mine are all back thank you. Discount your MA account from MA for at least 30mins. then re-connect.
    This seems to have worked for me as well. BIG thanks to VUDU for all the work put in over the weekend adding HD and 4K rights and creating a fix for these errantly removed MA rights. These are two gargantuan steps forward!

    Now get to work adding the actual HDX and UHD encodes to go with the slew of HD and UHD rights added on Sunday.

    Leave a comment:


  • DETROIT
    replied
    Originally posted by FelipeF View Post
    Ok folks, we are rolling out a fix sometime in a week to help resolve this current issue. It might also resolve those who were previously having issues with UV deleting their UV rights on certain titles.
    Mine are all back thank you. Discount your MA account from VUDU for at least 30mins. then re-connect.

    Leave a comment:


  • lou_493@yahoo.com
    replied
    Originally posted by PlanetMC View Post
    I have had more movies removed from my MA account today. I was watching Lost in America on my MA app on Friday while I was travelling and today when I go in to finish the movie it shows Vudu has removed it when I review the transaction history. There are a number of titles showing as removed today.

    When I go into Vudu it shows that all the missing titles have been upgraded to HDX there but MA shows the SD being removed and no port of HDX definition coming in. Please can you advise.

    So far it's happened to 10 titles today! This is becoming a joke!!!

    Some weird activity happened today to me for a couple of titles, but luckily I haven't lost anything else (yet).

    VUDU already errantly took away my Altered States MA SD rights on 4/6/19, when they took away over 200 other rights inappropriately. They did something at VUDU today to show that I own HDX rights (via UV) despite only an SD encode being available there. This was done (in an attempt) to get HD rights to port through to MA. The funny thing is that my MA Transaction History shows an Altered States VUDU SD entry for 8/18, but yet I STILL don't own it in any way at MA.

    Ghostbusters 2016 also has an entry today in my MA Transaction History, despite the fact that VUDU already had it errantly removed from MA on 4/6/19. Luckily, Sony provided me with a new 4K code a month ago that I redeemed directly at MA. As such, I still own both versions at MA in 4K.

    Leave a comment:


  • PlanetMC
    replied
    I have had more movies removed from my MA account today. I was watching Lost in America on my MA app on Friday while I was travelling and today when I go in to finish the movie it shows Vudu has removed it when I review the transaction history. There are a number of titles showing as removed today.

    When I go into Vudu it shows that all the missing titles have been upgraded to HDX there but MA shows the SD being removed and no port of HDX definition coming in. Please can you advise.

    So far it's happened to 10 titles today! This is becoming a joke!!!

    Leave a comment:


  • PlanetMC
    replied
    Originally posted by FelipeF View Post
    Ok folks, we are rolling out a fix sometime in a week to help resolve this current issue. It might also resolve those who were previously having issues with UV deleting their UV rights on certain titles.
    Sorry Felipe can you confirm this fix is to resolve the issue of the titles being deleted or definition being downgraded from MA in error due issues with UV from earlier this week?

    Leave a comment:


  • DETROIT
    replied
    Originally posted by FelipeF View Post
    Ok folks, we are rolling out a fix sometime in a week to help resolve this current issue. It might also resolve those who were previously having issues with UV deleting their UV rights on certain titles.
    Great news, thank you so much. Hopefully this fixes the old issue.

    Leave a comment:


  • PlanetMC
    replied
    Originally posted by FelipeF View Post
    Ok folks, we are rolling out a fix sometime in a week to help resolve this current issue. It might also resolve those who were previously having issues with UV deleting their UV rights on certain titles.
    Please can you let us know when the fix has been applied on this thread, so we can check. Fingers crossed it resolves my missing MA movies issues. Thankfully all have come back in Vudu.

    Leave a comment:


  • B2Net
    replied
    Originally posted by FelipeF View Post
    Ok folks, we are rolling out a fix sometime in a week to help resolve this current issue. It might also resolve those who were previously having issues with UV deleting their UV rights on certain titles.
    That will be great if it fixes the older issue also. Thank you so much.

    Leave a comment:


  • bestquality
    replied
    Awesome news, fingers crossed for everyone affected. Thanks for the update, Felipe!

    Leave a comment:


  • FelipeF
    replied
    Ok folks, we are rolling out a fix sometime in a week to help resolve this current issue. It might also resolve those who were previously having issues with UV deleting their UV rights on certain titles.

    Leave a comment:


  • bestquality
    replied
    Originally posted by lou_493@yahoo.com View Post
    This is the common belief, but of my 227 MA movie rights deletions / downgrades from 4/6/19, only a very small handful had duplicate UV rights in my Ultraviolet locker. Almost all of them had only one set of UV rights.
    Sorry, my comment was addressing the last trigger in May and it's true for that case. But there's no reason to think that a rights token deletion is the only circumstance where Vudu issues a refund to MA. Any case where Vudu loses track of a UV rights token could cause refunds to be issued to MA, and subsequent restoration of those rights tokens will not reissue transactions to MA to restore those entitlements

    UV may have started making preparations to close in January or earlier. It's possible those preparations created disruptions between UV and Vudu, causing some rights tokens temporarily disappear and triggering the Vudu bug each time.

    Leave a comment:


  • qazzaq
    replied
    Originally posted by sankoni View Post
    how can you tell titles were missing/restored at MYUV since there doesn't seem to be a way to log in there any longer?
    If you open a ticket at the UltraViolet zendesk support site for any issues the autoreply includes information to still log in to your UV account. It says it is temporary (actually it says "temperature" but I assume they meant to say temporary).

    Leave a comment:

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