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"Private Sale" redemption credit email?

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    "Private Sale" redemption credit email?

    I got a couple of promotional emails from Vudu in early December saying that if I spent $75 or more on purchases, I would receive $20 credit the first week of January via email. There were a couple of other higher brackets with higher credit redemptions, but I only spent $78 to qualify for the first bracket.

    Did anyone else get this email? Has anyone else received their credit either automatically or via email yet? I've yet to receive any kind of followup email with a redemption code and I'm not showing a credit in my account.

    #2
    Re: "Private Sale" redemption credit email?

    I had to call in and open a case for mine, status still pending....

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      #3
      Re: "Private Sale" redemption credit email?

      I received my credit email on 1/4. I would look for an email with the subject line "UNLOCKED: $20 Credit - What will you use it on?"

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        #4
        Re: "Private Sale" redemption credit email?

        Also remember that the fine print said credits wouldn't count toward that $75 threshold.

        Mortensen

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          #5
          Re: "Private Sale" redemption credit email?

          Originally posted by tgmoore71 View Post
          I had to call in and open a case for mine, status still pending....
          Me too, still waiting...
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            #6
            Re: "Private Sale" redemption credit email?

            Nothing for me that I've seen, and I'm one of those that has spent a lot of mula here. Way too much.

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              #7
              Re: "Private Sale" redemption credit email?

              Customer service told me if you didn't get an email by last Sunday January 10, to submit request. Reason being the overwhelming response to this promotion. They asked me to forward the original email invite to them, so if you have it good. If you deleted it you might want to go through your trash file. Not everyone got the promotion and apparently Vudu doesn't know who they sent them out to.

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                #8
                Re: "Private Sale" redemption credit email?

                Has anyone who did not get an email received their credit yet? It's been 3 weeks for me now since opening a customer service ticket and I'm just getting flat-out ignored now after two initial responses saying they were looking into it and then passing it along to somebody else.

                I've never experienced such horrible customer service. Not even from Comcast.

                Anyone else having a similar experience?

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                  #9
                  Re: "Private Sale" redemption credit email?

                  Originally posted by Lu10ntDn View Post
                  Has anyone who did not get an email received their credit yet? It's been 3 weeks for me now since opening a customer service ticket and I'm just getting flat-out ignored now after two initial responses saying they were looking into it and then passing it along to somebody else.

                  I've never experienced such horrible customer service. Not even from Comcast.

                  Anyone else having a similar experience?
                  I finally got it but had to call several times and the last time I asked for a manager.

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                    #10
                    Re: "Private Sale" redemption credit email?

                    Originally posted by lujan View Post
                    I finally got it but had to call several times and the last time I asked for a manager.
                    Called every week since Jan.12, one month later still no credit. Sure would like to know who you talked to Lujan.

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                      #11
                      Re: "Private Sale" redemption credit email?

                      Originally posted by tgmoore71 View Post
                      Called every week since Jan.12, one month later still no credit. Sure would like to know who you talked to Lujan.
                      Sorry to hear that, I don't remember a name since I get someone different every time I call.

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                        #12
                        Re: "Private Sale" redemption credit email?

                        Somebody must be listening, received my credit email today. I knew they would make good on the promotion, just didn't know when. The old saying, "good things come to those that wait."

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                          #13
                          Re: "Private Sale" redemption credit email?

                          I got my credit finally. Thanks to whoever straightened it out.

                          -Dan

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