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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU's Customer Service Going Down Hill

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  • dsk_daniel
    replied
    Re: VUDU's Customer Service Going Down Hill

    I've had two problems escalated to the content team to handle. Just changing two regular editions to the director's cuts as they should be. Can't get it done. One of them has been sitting there for weeks.

    Leave a comment:

  • setgang6
    replied
    Re: VUDU's Customer Service Going Down Hill

    Personally I think Vudu's customer service is above average & actually pretty good in contrast to other companies. I would suggest calling customer service because they can handle title deletions once you get a rep on the phone. BTW a simple google search for:"Vudu Customer Service Phone Number" isn't so difficult to do & produces a valid method of contacting their customer service reps. I'll never understand how in the age of information people can "search everywhere" & not find something anywhere that I was able to I find in a 2 second google search... Laziness NEVER prospers js

    Leave a comment:

  • David260
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by JJPlayer View Post
    I used to rave about how good VUDU's customer service was. In the past, whenever I emailed support, I would receive a response within 24 hours. Not any more. I've emailed support twice in the past 7 days, and all I've received is the automated reply stating that my email is important to them and that I would receive a reply shortly. Well, apparently it's not important enough, as it's been close to a week and I still haven't received a response to my original email. All I'm asking is to delete a few movies from My VUDU library. Anyone else experiencing the same?

    I had an open ticket about a movie I redeemed in March not being added to my library. After several months and getting the exact some stock message about it being passed up to a higher investigative chain and to be patient I opened another one up to ask what was going on, since something like this happened before and it turned out it was sent to the wrong department and wasn't actually being investigated. I got the same stock message back then a few weeks later they were both closed without any response or being resolved.
    I called the number and was given a new code so I thought it was resolved, but the code doesn't seem to work.

    Leave a comment:

  • Me-Hostage
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by tkdkid717 View Post
    Yeah, they barley answer tickets for me now. I called yesterday regarding an issue I had where my 4 film daniel craig combo redeemed as the 3 film combo. The guy on the phone said he was refreshing the UV link to try to fix it. It didn't work. He said he would send me an email with more information, but I never received anything.
    Hopefully you keep calling until they fix it. I hate when something goes wrong on the their part and they act dumb, or act as thought I've done something wrong. It's this way with other companies, not just Vudu.

    Leave a comment:

  • tkdkid717
    replied
    Re: VUDU's Customer Service Going Down Hill

    Yeah, they barley answer tickets for me now. I called yesterday regarding an issue I had where my 4 film daniel craig combo redeemed as the 3 film combo. The guy on the phone said he was refreshing the UV link to try to fix it. It didn't work. He said he would send me an email with more information, but I never received anything.

    Leave a comment:

  • David260
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by dunnvudu View Post
    I have a simliar request that's been waiting for almost 2 weeks. Hopefully, it will be looked at soon.
    Yeah I've got an open ticket since 3/28. Sent them pics of DVD and receipt, a screenshot of the receipt in the walmart app where it even says it comes with digital and the last few answers I got were that it was sent up the chain and they would contact me when they have an answer.

    Leave a comment:

  • dunnvudu
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by JJPlayer View Post
    Finally received an email response from customer support this morning. The requested titles were deleted from my library within an hour of responding to their email to reconfirm deletion. So, once they got to my ticket, everything was handled quickly and efficiently. All's well that ends well. But I still think that an increase in their customer support staff is in order.
    I have a simliar request that's been waiting for almost 2 weeks. Hopefully, it will be looked at soon.

    Leave a comment:

  • JJPlayer
    replied
    Re: VUDU's Customer Service Going Down Hill

    Finally received an email response from customer support this morning. The requested titles were deleted from my library within an hour of responding to their email to reconfirm deletion. So, once they got to my ticket, everything was handled quickly and efficiently. All's well that ends well. But I still think that an increase in their customer support staff is in order.

    Leave a comment:

  • madmod20061
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by Zeke64 View Post
    Incidentally, if the titles you want to delete from your library are ultraviolet, you can delete them yourself from the ultraviolet website. Be careful though because I believe it is irreversible.
    Not with Vudu purchases or codes redeemed through Vudu. It will delete from your UV library and any services linked to UV, but not Vudu. Vudu can only remove Vudu purchased/redeemed titles from your Vudu library.

    Leave a comment:

  • LuzRinggold
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by JJPlayer View Post
    Thanks again! It's been over a week now, and still nothing. I'll give it another couple of days, and then try calling. It's a shame that they're not more concerned and focused on customer service related issues. Easiest way to lose customers. It may be time to start shopping around for another UV streaming site in which to store my library. I've already stopped buying any non-UV titles that I won't be able to bring with me.
    The good news is that you will not have to shop around much. There aren't very many UV streaming sites. The bad news is that they all suck. In my opinion, even though Vudu has it's share of problems they are the best. Fandango (formally M-GO) is okay, but if you have a large collection like me you will not like how slow their service is when you try to access your UV library on their site. CinemaNow has been around as long as Vudu and their service is decent, but you have the same issues with Customer Service. They also didn't seem to have nearly as many titles available as Vudu, which is the main reason I stopped using them a few years back.

    Leave a comment:

  • JJPlayer
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by PFloyd View Post
    Sure, here you go: (888) 554-8838
    Thanks again! It's been over a week now, and still nothing. I'll give it another couple of days, and then try calling. It's a shame that they're not more concerned and focused on customer service related issues. Easiest way to lose customers. It may be time to start shopping around for another UV streaming site in which to store my library. I've already stopped buying any non-UV titles that I won't be able to bring with me.

    Leave a comment:

  • PFloyd
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by JJPlayer View Post
    Thanks for your response. Can you tell me what this call-in number is that you speak of? I've searched everywhere and can't find a customer service number. Thanks!
    Sure, here you go: (888) 554-8838

    Leave a comment:

  • Zeke64
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by JJPlayer View Post
    I used to rave about how good VUDU's customer service was. In the past, whenever I emailed support, I would receive a response within 24 hours. Not any more. I've emailed support twice in the past 7 days, and all I've received is the automated reply stating that my email is important to them and that I would receive a reply shortly. Well, apparently it's not important enough, as it's been close to a week and I still haven't received a response to my original email. All I'm asking is to delete a few movies from My VUDU library. Anyone else experiencing the same?
    Incidentally, if the titles you want to delete from your library are ultraviolet, you can delete them yourself from the ultraviolet website. Be careful though because I believe it is irreversible.

    Leave a comment:

  • JJPlayer
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by PFloyd View Post
    Yes, I opened up a case and was told they were really backed up and it might be 1-2 weeks before it was picked up out of the queue and assigned to somebody. I gave them two weeks, and when I called back they told me to give them another week. Well, I gave another TWO weeks and my case still sat in the queue unassigned. When I called back this time, they went up to the content department and got somebody to take care of it while I waited.
    Thanks for your response. Can you tell me what this call-in number is that you speak of? I've searched everywhere and can't find a customer service number. Thanks!

    Leave a comment:

  • Popcorn
    replied
    Re: VUDU's Customer Service Going Down Hill

    Originally posted by gingerlover View Post
    Vudu has always been pretty quick on the few issues I have had. That being said don't get me started on Cinemanow.
    Not a big an of CN either but I will give them credit for having some movies you can home D2D that you can only take to Walmart using VUDU's D2D... Wish VUDU could get that resolved as I would rather do all of my collecting through them and not have to rely on other services.

    Leave a comment:

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