I recently went to Wal-Mart. I purchased The Raven out of the 7.88 bin. It was clearly labeled Instawatch Eligible. I did not receive the IW. I opened a ticket with vudu, provided photos only to be told it's not eligible? Then why does it have the sticker on it? This is ridiculous
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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home Forum Guidelines
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home Forum Guidelines
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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The Raven Instawatch
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Re: The Raven Instawatch
Originally posted by Favre316 View PostI recently went to Wal-Mart. I purchased The Raven out of the 7.88 bin. It was clearly labeled Instawatch Eligible. I did not receive the IW. I opened a ticket with vudu, provided photos only to be told it's not eligible? Then why does it have the sticker on it? This is ridiculous
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Re: The Raven Instawatch
Originally posted by FelipeF View PostI'm looking into this UPC eligibility with the content team. I'll let you know what we find.
I'd file a support request, but the last 2-3 times I've done so it took MONTHS for anything to get resolved, despite multiple e-mail reminders to VUDU customer support. Something has changed within the VUDU customer service department within the past 6-9 months, as prior to this time issues would be corrected like clockwork in a matter of hours / days. Now it is taking an unreasonably long time. It can't be due solely to a sudden influx of support requests, so I'm not sure what is causing these lengthy hold-ups.
I didn't even file support requests for Superman II-IV, True Crime, or The Raven because I figure I will get faster results waiting for these films to eventually be activated within the IW system and then rescanning my receipt at that time. The wait time through VUDU has become almost unbearable / insulting. When Walmart advertises IW digital copies on the shrink wrap, those movies should work via IW immediately, because of careful preparation on the part of VUDU / Walmart in advance of the date that those movies are due to be in the $7.88 bin. Instead, lazy preparation and inconsideration are given to customers who expect to get what is advertised at the time of purchase. There is really no good excuse that VUDU / Walmart can give that would justify this repeatedly happening with each new $7.88 bin reset. It's been happening for quite some time now, but it's happening with a larger number of titles each time.
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Re: The Raven Instawatch
Originally posted by FelipeF View PostI'm looking into this UPC eligibility with the content team. I'll let you know what we find.
These 7 titles did not give IW, but had stickers saying it came with IW:
City Heat
2001: A Space Odyssey
Watchmen Director's Cut
Troy
True Crime
Robin Hood: Prince of Thieves extended version
Charlie and the Chocolate Factory (Johnny Depp version)
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Re: The Raven Instawatch
Based upon data reports that I looked over last night, I see that The Raven, Troy, and True Crime are all supposed to work via InstaWatch very soon, as well as the Superman 5-film Collection (Bundle). I believe the latter is supposed to go on sale very soon (tomorrow if I'm not mistaken).
That said, has any InstaWatch progress been made with the individual Superman releases that have recently hit the $7.88 bin at Walmart? Superman I-IV all advertise InstaWatch with a sticker on the shrink wrap, but I can personally confirm that Superman II: The Richard Donner Cut, as well as Superman III and IV are still not working. If a VUDU CSR can shed some light on this I will be very grateful.
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Re: The Raven Instawatch
Originally posted by Favre316 View PostI recently went to Wal-Mart. I purchased The Raven out of the 7.88 bin. It was clearly labeled Instawatch Eligible. I did not receive the IW. I opened a ticket with vudu, provided photos only to be told it's not eligible? Then why does it have the sticker on it? This is ridiculous
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Re: The Raven Instawatch
It's not surprising. Walmart has been doing this a lot lately. They have been putting the instawatch stickers on every blu-ray they throw into the bin or else putting it on discs that are scheduled to be instawatch at some point. I myself just bought the Statham triple pack which had the sticker but isn't instawatch. Remember, as you can see in the D2D threads most Walmart employees have no idea that Walmart is even associated with Vudu or that you can watch your movies online. So it's not surprising that things get labeled incorrectly.
So you can do two things. Either look up the product on the instawatch eligible page (which is convoluted at best) or hope that it eventually does become instawatch. Keep your receipts because if the movie does at a later date become instawatch eligible then rescanning the receipt will add the movie to your account.
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