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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Batman v Superman

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    #16
    Re: Batman v Superman

    Originally posted by dunnvudu View Post
    I didn't know Flixster would assist if you redeemed the code on Vudu. I reached out to them as you suggested and they corrected the issue in 1 minute. Everyone else should reach out to them. I've been waiting almost 3 days for Vudu to respond.

    Thanks jeremymc7!
    This also going to be the sad thing as Flixster goes away and folds into Fandango.

    Flixster has always easily, and quickly taken care of me. Fandango on the other hand has a lot of problems.

    Comment

      #17
      Re: Batman v Superman

      Originally posted by GoDirectly2Jail View Post
      Did you use chat?
      Yes

      Comment

        #18
        Re: Batman v Superman

        So, on Jeremy's suggestion I contacted Flixster support and they updated the UV rights for this, which also now show up on Vudu too.

        One small nit to pick is that it did break the 'bundle' on the film, so now the regular, extended (and the bundle as well) all 3 show as seperate entries in the 'my movies' list. I can live with that.

        Glad to have this resolved.

        Comment

          #19
          Re: Batman v Superman

          Originally posted by GoDirectly2Jail View Post
          So, on Jeremy's suggestion I contacted Flixster support and they updated the UV rights for this, which also now show up on Vudu too.

          One small nit to pick is that it did break the 'bundle' on the film, so now the regular, extended (and the bundle as well) all 3 show as seperate entries in the 'my movies' list. I can live with that.

          Glad to have this resolved.
          i did the same and yeah now i have 2 separate bundles and the movies show up individually

          Comment

            #20
            Re: Batman v Superman

            Originally posted by danglin709 View Post
            i did the same and yeah now i have 2 separate bundles and the movies show up individually
            What steps did you take? I filled out the form and then they asked me to send a picture of the case, slip, receipt, etc. I haven't heard back.

            Comment

              #21
              Re: Batman v Superman

              Originally posted by jeremymc7 View Post
              This also going to be the sad thing as Flixster goes away and folds into Fandango.

              Flixster has always easily, and quickly taken care of me. Fandango on the other hand has a lot of problems.
              Who said Flixster Video was going away? WB has not sold that portion to Fandango.

              Comment

                #22
                Re: Batman v Superman

                Originally posted by Jeshu View Post
                Who said Flixster Video was going away? WB has not sold that portion to Fandango.
                There's a separate thread discussing it right now.

                Comment

                  #23
                  Re: Batman v Superman

                  Here's the response I got from VUDU customer support:

                  Hello and thank you for contacting Vudu Customer Care,

                  I apologize for the inconvenience. Unfortunately, when you purchase a DVD, the digital copies will always be in SD. HDX copies are typically only available when purchasing a blu-ray. The "Digital HD" that you see on your redemption slip is an advertisement indicating that this slip is for a digital copy, and does not indicate which definition of the movie you will receive.

                  These decisions are dictated by the movie studios that issue these redemption codes. We are not able to override their decisions. However, you can reach out to the movie studio that issued these titles and see if they can provide you with a replacement code for a higher definition.

                  If you have any further questions or concerns, please feel free to contact us again.
                  Thank you and have a wonderful day!

                  Best wishes,

                  Austin M
                  VUDU Customer Care
                  1-888-554-VUDU (8838)
                  Hours of phone support:
                  7am - 8pm PST. 7 days a week!
                  support@vudu.com

                  Comment

                    #24
                    Re: Batman v Superman

                    Originally posted by FrequencyBebop View Post
                    Here's the response I got from VUDU customer support:

                    Hello and thank you for contacting Vudu Customer Care,

                    I apologize for the inconvenience. Unfortunately, when you purchase a DVD, the digital copies will always be in SD. HDX copies are typically only available when purchasing a blu-ray. The "Digital HD" that you see on your redemption slip is an advertisement indicating that this slip is for a digital copy, and does not indicate which definition of the movie you will receive.
                    Correct. DVD should redeem as SD, Blu-ray as HDX, and ideally Ultra HD Blu-Ray as HDX; though except for WB titles they are largely redeeming as HDX instead much like Blu-Ray did fairly often as SD from some studios until things got worked out.

                    Comment

                      #25
                      Re: Batman v Superman

                      Originally posted by dunnvudu View Post
                      I didn't know Flixster would assist if you redeemed the code on Vudu. I reached out to them as you suggested and they corrected the issue in 1 minute. Everyone else should reach out to them. I've been waiting almost 3 days for Vudu to respond.

                      Thanks jeremymc7!
                      I contacted Flixster Support and they replied and told me I should contact Vudu support

                      Comment

                        #26
                        Re: Batman v Superman

                        I know that Walmart Instawatch is HDX ONLY! I added more info here.

                        https://forum.vudu.com/showthread.ph...-4k-Redemption

                        lujan has good information here.

                        https://forum.vudu.com/showthread.ph...s-redeem-in-4K

                        Comment

                          #27
                          Re: Batman v Superman

                          I noticed that Vudu was doing Instawatch on a lot of UHD titles. If they're only coming over as HDX and I still have to wait until the disc shows up in the mail to then redeem for UHD, then it's totally not worth it.

                          If I'm buying a UHD I want to watch the movie in UHD, not HDX.

                          Comment

                            #28
                            Re: Batman v Superman

                            After getting the Batman v Supreman UltraHD blu-ray in the mail, I went to flixster.com/getuv and entered the code that was then added to my UV libray as UHD and transfered to Vudu in UHD. I watched it the other day and it looked awesome. Man of Steel UltraHD Bly-ray code also ported over in UHD when entering it at flixster.com/getuv.

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