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Playback Error

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    Playback Error

    None of my movies work. I am getting an error message. "Playback error encountered. Restart Vudu app & try again". I've done just about everything and i can't get it to work. I have no access to my newest purchases.

    #2
    I imagine that you will need to give more information such as are you on iPhone or Android? Have you tried to uninstall and reinstall?

    Comment


      #3
      Android phone. I've uninstalled reinstalled. I've done the speed test. It's only the Vudu app. The rest of my streaming and movie apps work just fine. I did notice that the problem started after i purchased 2 movies from Vudu. Those movies did not update to my Google play or movies anywhere apps.
      I'm not sure if that is something connected or not.

      But, none of the movies will play from the Vudu app.

      Comment


        #4
        Originally posted by alynnswan33 View Post
        Android phone. I've uninstalled reinstalled. I've done the speed test. It's only the Vudu app. The rest of my streaming and movie apps work just fine. I did notice that the problem started after i purchased 2 movies from Vudu. Those movies did not update to my Google play or movies anywhere apps.
        I'm not sure if that is something connected or not.

        But, none of the movies will play from the Vudu app.
        Are you saying you could previously play movies on the Vudu app on this phone and this just started happening? And what is your phone model?

        Comment


          #5
          Yes. I previously had no problems at all. I could play any movie or TV show. Then after i purchased Braveheart last week it started happening. It is a Google Pixel 3 XL.

          Comment


            #6
            I am having the same issue with my pixel 3. I've tried reaching out to customer service but they just keep asking for the browser I'm using and my internet speed. I keep telling them I'm not using a browser I'm using your app for Android phones.

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