FANDANGONOW to VUDU - NEW ACCOUNTS AND MERGING EXISTING (Some Questions)

[lujan]

I have proof of every FandangoNow purchase that I made because I saved all the emails after the purchase. This has the resolution purchased as well. The merger hasn't even worked for me yet but will be very angry if I don't get the movies in the correct resolution because that's why I bought them on FandangoNow in the first place.

608 UHD
785 HDX
5 SD

[Toddwrtr]

Apparently, some executive thought it would be better to work out any licensing issues on Vudu after customers' libraries were merged.

[karakala]

I merged my accounts this morning and it was done in 5 seconds. I bought quite a few movies on Fandango so I was surprised it was completed so fast. The vudu movie count went from 646 to 579. I bought a lot of bundles on FandangoNow that are now showing us bundles instead of as single movies, which is great.

Everything was transferred correctly except one movie which was not available on vudu. Peter Sellers pink panther 6-movie bundle was transferred, but it is missing artwork and has an incorrect movie in it. A Shot in the Dark (1964) (not available on vudu) got replaced by a movie with the same name from 2005, with no relation to pink panther movies. Hopefully, this gets sorted out at some point.

also, I bought Heat (director’s cut) on FandangoNow and saw that the theatrical version was also added to my account, which I did not buy. I did not check resolutions on any movies yet.

[GameOverSF]

Purchased Showgirls on FandangoNow, looks like it didn't carry over to my Vudu account. Is there a work-around?

Might just take a little while.., I also bought Showgirls on FN (like last year sometime) and it transferred just fine. But around that same time, I also bought Mannequin, another title that was only available on FN- it showed up as having transferred to my Vudu library, but wouldn't play for the first few days; finally today it started playing with no problems.

[Tabbycat]

I originally had 147 movie titles and now have only 139 & that's AFTER I bought a few new titles this month. Plus I have a title in my collection that I absolutely DID NOT purchase.

[sankoni]

I originally had 147 movie titles and now have only 139 & that's AFTER I bought a few new titles this month.

Is it possible that single movies got merged into bundles? That seems to be happening to several users.

[jeremymc7]

What's interesting is if I use the Movies Anywhere app I now see collections of my movies. IE Batman, Spiderman, Jumanji, etc. I don't recall seeing these before.

Regardless as far as Vudu goes I created my lists for my collections / bundles. (IE Die Hard, Aliens, Terminator, MCU, DCU, etc. But then I don't ever use them.

[No1WonderFan]

Has there been any word when movies that were available on FandangoNow, but not on Vudu will now be available on Vudu?
There are quite a few I'm interested in picking up ....like Mannequin and Teen Witch.

[Toddwrtr]

What's interesting is if I use the Movies Anywhere app I now see collections of my movies. IE Batman, Spiderman, Jumanji, etc. I don't recall seeing these before.

Regardless as far as Vudu goes I created my lists for my collections / bundles. (IE Die Hard, Aliens, Terminator, MCU, DCU, etc. But then I don't ever use them.

MA just added a My Lists function similar to what Vudu has. MA created lists for customers, including genre and franchise, and customers can add or delete, and even re-arrange the order of movies in a list.

[Toddwrtr]

Has there been any word when movies that were available on FandangoNow, but not on Vudu will now be available on Vudu?
There are quite a few I'm interested in picking up ....like Mannequin and Teen Witch.

I've been told that sometime soon those movies will become available. The executive team decided to merge the libraries and work out all of the licensing issues after customers file a complaint.

[wdstancil]

I still can't get my accounts to merge.

I login to Vudu via Walmart...same email for that & for my FandangoNow account.

No matter what I try it merging doesn't work...

1. if I choose "send confirmation email" then click on the link in the email I get it just takes me to Vudu and then gets stuck with those 4 pulsing dots on the screen.

2. if I choose to enter my FandangoNow email and then "login with your FandangoNow password" it tells me my FandangoNow password is incorrect (it isn't)

Anybody resolved a similar situation?

Thanks!

[lujan]

I still can't get my accounts to merge.

I login to Vudu via Walmart...same email for that & for my FandangoNow account.

No matter what I try it merging doesn't work...

1. if I choose "send confirmation email" then click on the link in the email I get it just takes me to Vudu and then gets stuck with those 4 pulsing dots on the screen.

2. if I choose to enter my FandangoNow email and then "login with your FandangoNow password" it tells me my FandangoNow password is incorrect (it isn't)

Anybody resolved a similar situation?

Thanks!

Yes, this kept happening with me on my main Vudu account. I finally decided to merge FandangoNow with my secondary Vudu account and it worked just fine. Not sure if you have a 2nd account? Seems there was something going wrong when both accounts had the same email address. I would have thought it would make things easier but in my case, it did not.

626 UHD
788 HDX
5 SD

[jeremymc7]

Where is the support section now for responding to Vudu CSR.

There's a clear area to contact support and open a ticket.

I just got an email back from support on my ticket stating they needed more details.

But there is no link to take you to open tickets, I can't find the old (or even a new) section on the website for reviewing tickets, and the email didn't state to only replay back to their email.


How do you check what tickets you have open, and how do you update info on open tickets?

[lujan]

They removed the "Ticket History" section of the website. Who knows why but it was very convenient and I wish they would bring it back.

626 UHD
788 HDX
5 SD

[jeremymc7]

Yeah I figured as much since I couldn’t find anything tucked in any area of the website.

Not seeing a link to follow for my require response or anything else I just replied back to the email. Not they didn’t say that’s what to do but with the ticket details in the email header it seems likely. Of course I did NOT get an automated response to my replay stating that they got MY response so who knows.