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(FIXED) LUCA - 4K Codes Redeeming HD at VUDU

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    (FIXED) LUCA - 4K Codes Redeeming HD at VUDU

    Codes for LUCA are redeeing HD. They verify as UHD at MA, but redeem incorrectly at VUDU.

    FelipeF - can you have VUDU fix this?

    #2
    Same happened when I redeemed my Luca code on Vudu. It should have redeemed UHD but redeemed HDX. Hope Vudu fixes it.

    Comment


      #3
      Please fix Vudu

      Comment


        #4
        I'm having someone look into this, thanks.

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          #5
          Never, ever redeem a Movies Anywhere code on Vudu for this very reason. I always redeem on Movies Anywhere, and when these issues occur, customer service at Movies Anywhere usually goes to bat for me and gets it straightened out.

          Comment


            #6
            Well now you tell me . It’s too late now…
            I already redeemed and got HDX. I’m hoping Vudu fixes it soon but I will know better next time.

            Aug. 5th update - My movie corrected to UHD.

            Comment


              #7
              This is now redeeming as UHD for 4k disc codes.

              Comment


                #8
                My copy of Luca is still HDX and not the UHD it should be

                Comment


                  #9
                  This is NOT fixed

                  Comment


                    #10
                    Originally posted by FelipeF View Post
                    This is now redeeming as UHD for 4k disc codes.
                    This is NOT fixed, still the same issue with it redeeming HD, on MA it redeems 4K

                    Comment


                      #11
                      100% not working. There is not even a VUDU option at redeemdigitalmovie to redeem UHD any more. Just UHD in MA or HD in google play. Please help!

                      Comment


                        #12
                        Originally posted by FelipeF View Post
                        This is now redeeming as UHD for 4k disc codes.
                        Disney side of the redemption is messed up on this.

                        Comment


                          #13
                          4K codes are still redeeming as HDX and Vudu is no longer an option on the Disney site.

                          Comment


                            #14
                            I'm having someone revisit this issue again, sorry for the inconvenience.

                            Comment


                              #15
                              Can someone DM me a picture of one of these codes so we can show the studio what's going on, thanks.

                              Comment

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