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(FIXED) LUCA - 4K Codes Redeeming HD at VUDU

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    #46
    Originally posted by FelipeF View Post

    The Cruella issue has now been resolved.

    The Luca issue is a lot more complicated and cannot be resolved. This is a Disney issue 100%. You will need to contact Disney support for this issue going on.

    The forums are more of a supplement to customer care. I do reach out and help those who's cases need special attention. I do read the posts and report all of my finding to the appropriate department.
    Thanks for this Felipe.

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      #47
      We looked at this Luca issue from all angles with the help from the studio. This seems to be an issue on how these codes were programmed on their end. I wish there was something we could have done to make this all work but it's just not possible.

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