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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Multiple Help Tickets related to the FandangoNOW merge that are yet to be resolved

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    #16
    Originally posted by B2Net View Post
    I do appreciate the fixes that occured so far. It is another 5 weeks though on the remaining issues. Is there any progress in resolving these?
    All of my FandangoNow titles that I purchased in UHD have now been correctly upgraded to UHD on Vudu for me. I think there were 25 in the beginning.

    691 UHD
    806 HDX
    5 SD

    Comment

      #17
      Glad to hear some more things are being resolved. Hoping that eventually all the issues are resolved. Yet also hoping that eventually is sooner rather than later.

      Comment

        #18
        Time After Time is now HD.

        all other titles from that ticket and all other tickets previously mentioned as unresolved are still unresolved.

        Comment

          #19
          Been another month. Has there been any work towards fixing the issue from my tickets? I ask since I still have those issues and do not know if it is because the issues are difficult to solve or if the issues are not being worked. Please let me know.

          Comment

            #20
            It may help if you list the titles that are still an issue. I was in the same boat as you when the libraries were merged, and replying with a list of titles still requiring attention seemed to get the issues resolved faster, or at the very least helped to show a trend. In my case it was a studio-specific issue - currently all of my outstanding issues are with movies from Sony, and that has helped the person working on my issue know where he needs to put pressure on to get them resolved.

            Comment

              #21
              Originally posted by Toddwrtr View Post
              It may help if you list the titles that are still an issue. I was in the same boat as you when the libraries were merged, and replying with a list of titles still requiring attention seemed to get the issues resolved faster, or at the very least helped to show a trend. In my case it was a studio-specific issue - currently all of my outstanding issues are with movies from Sony, and that has helped the person working on my issue know where he needs to put pressure on to get them resolved.
              All listed in original post and post 13. Shows ticket # and all titles. Post 18 listed 1 title fixed yet it is only 1 of many on that help ticket.

              Comment

                #22
                I still have four movies that have yet to be corrected.

                Comment

                  #23
                  20210814-500ZK1 : Lorax 2012 which was UHD at FN finally plays UHD so that is now solved

                  Been a couple more months and 1 of these is now corrected yet the following are still issues.
                  • 20210814-PQXWCN : Property Brothers At Home Drew's Honeymoon House: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                  • 20210814-SQA059 : Lawn & Order: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                  • 20210814-CCVUEO : Best Thing I Ever Ate: Season 9, Episode 4 from FandangoNOW did not merge into VUDU
                  • 20210814-8ZAQ04 : 10 movies (all MA) that were HD at FandangoNOW only have SD encodes at VUDU
                    • Brainstorm (MA)
                    • Coma (MA)
                    • Gaslight (MA)
                    • Last Stand at Saber River (Purchased HD at FN)
                    • Man Who Knew Too Little (MA)
                    • Man Without a Face (MA)
                    • Monte Walsh (Purchased HD at FN)
                    • Supergirl (MA)
                    • Time Machine (1960) (MA)
                  • 20210814-5AHFS4 : Lorax 1972 which was HD at FandangoNOW is nowhere to be found at VUDU
                    • While I have the Lorax 1972 Deluxe Edition MA shown as purchased HDX at VUDU it only plays SD, my FandangoNOW account had a separate Lorax 1972 which was HD at FN. This does not show up in my VUDU account.
                  • 20210814-IFI80D : 2 UHD Demos from FandangoNOW did not port into VUDU
                    • Standard Everest
                    • Standard Voyage of Time
                  An update on these would be highly appreciated. Thank you.

                  Comment

                    #24
                    The entire Fandango acquisition of Vudu has been an utter disaster. How I wish it never happened! Vudu was reliable and had a great app before, now everything is an issue.

                    Comment

                      #25
                      Man Who Knew Too Little which was HD at FN finally plays HD so title is now solved yet the rest from that ticket are still issues as shown below.

                      Been another six weeks and only 1 title is now corrected yet the following are still issues.
                      • 20210814-PQXWCN : Property Brothers At Home Drew's Honeymoon House: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                      • 20210814-SQA059 : Lawn & Order: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                      • 20210814-CCVUEO : Best Thing I Ever Ate: Season 9, Episode 4 from FandangoNOW did not merge into VUDU
                      • 20210814-8ZAQ04 : 10 movies (all MA) that were HD at FandangoNOW only have SD encodes at VUDU
                        • Brainstorm (MA)
                        • Coma (MA)
                        • Gaslight (MA)
                        • Last Stand at Saber River (Purchased HD at FN)
                        • Man Without a Face (MA)
                        • Monte Walsh (Purchased HD at FN)
                        • Supergirl (MA)
                        • Time Machine (1960) (MA)
                      • 20210814-5AHFS4 : Lorax 1972 which was HD at FandangoNOW is nowhere to be found at VUDU
                        • While I have the Lorax 1972 Deluxe Edition MA shown as purchased HDX at VUDU it only plays SD, my FandangoNOW account had a separate Lorax 1972 which was HD at FN. This does not show up in my VUDU account.
                      • 20210814-IFI80D : 2 UHD Demos from FandangoNOW did not port into VUDU
                        • Standard Everest
                        • Standard Voyage of Time
                      An update on these would be highly appreciated. Thank you.

                      Comment

                        #26
                        Add another ticket to these FN issues.

                        20220711-5MURB4 : Deadliest Catch: Season 12, Episode 1: Carpe Diem that should have ported in from FN either didn't port in to VUDU or is now missing.

                        Comment

                          #27
                          Originally posted by B2Net View Post
                          Add another ticket to these FN issues.

                          20220711-5MURB4 : Deadliest Catch: Season 12, Episode 1: Carpe Diem that should have ported in from FN either didn't port in to VUDU or is now missing.
                          Finally heard back on this one and was told that there is no record of me owning this title and that the records from FandangoNOW are not able to be seen by support or me. I was asked to provide proof and am unable to do that because, as they pointed out, I am unable to see my FN purchase history.

                          Comment

                            #28

                            Been another number of weeks.

                            Look up in the Sky, Gaslight, Coma, Man without a Face, Monte Walsh, Brainstorm, the Lorax 1972 Deluxe Edition, Last Stand at Saber River, which were all HD at FN finally play HD. So those titles are now solved yet the rest from that ticket are still issues as shown below.
                            • 20210814-PQXWCN : Property Brothers At Home Drew's Honeymoon House: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                            • 20210814-SQA059 : Lawn & Order: Season 1, Episode 1 from FandangoNOW did not merge into VUDU
                            • 20210814-CCVUEO : Best Thing I Ever Ate: Season 9, Episode 4 from FandangoNOW did not merge into VUDU
                            • 20210814-8ZAQ04 : 10 movies (all MA) that were HD at FandangoNOW only have SD encodes at VUDU
                              • Supergirl (MA)
                              • Time Machine (1960) (MA)
                            • 20210814-5AHFS4 : Lorax 1972 which was HD at FandangoNOW is nowhere to be found at VUDU
                              • While I have the Lorax 1972 Deluxe Edition MA shown as purchased HDX at VUDU it only plays SD, my FandangoNOW account had a separate Lorax 1972 which was HD at FN. This does not show up in my VUDU account
                              • Now plays HD
                            • 20210814-IFI80D : 2 UHD Demos from FandangoNOW did not port into VUDU
                              • Standard Everest
                              • Standard Voyage of Time
                              • I do have email confirmations for both of these.
                            An update on these would be highly appreciated. Thank you.

                            Comment

                              #29
                              I still have a handful of titles that still haven’t been fixed over a year later. This is ridiculous!

                              Comment

                                #30
                                Oh, good, someone removed that imposter who had claimed he was taking over this issue.

                                Comment

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