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Any advice how to get a reply from VUDU support?

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    Any advice how to get a reply from VUDU support?

    For years it has been a consistent black hole, you open a ticket and no response. Same thing recently, I see the support tools have changed which gave me optimism someone was working on it, but it's the same old thing, a month after opening my first ticket, they have ignored the first one and the 2 followup tickets as well. Anyone have the magic solution?

    #2
    FN support was amazing. They had a live chat 24/7 which it appears most people never knew about. They were quick and pleasant to work with. In most cases they resolved my problems while I was in chat. Otherwise I got it resolved with email response from then within 24 hours.


    Vudu has been okay but never really that great. After the transition it’s not so great.

    Bu yeah you can only tickets and constantly follow up if you don’t get responses. Try the 800 lines. And of course post here. There are no tricks.

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      #3
      Fandangonow live support was infamous for 'escalation' of your issue which was the equivalent of filing paper in the 'vertical file'.

      My experience with vudu live support has been much better.

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        #4
        No one from Vudu support really checks things on this forum on any kind of regular basis. The only thing you can really do is call the 800 number and sit on hold for whatever the wait time currently is (it was several hours at one point right after the FN shutdown).

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