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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Roku app refresh is a UI Failure and will lose money for Vudu

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    #1

    Roku app refresh is a UI Failure and will lose money for Vudu

    This app update is garbage. I loved the previous version of the app.
    1. You can't easily see what is on sale in your lists.
    2. When doing mix and match you have to add a movie to see if you own it..
    3. It is less user intuitive to find items on sale or make impulse buys.
    This update is terrible from a money making perspective.

    I routinely spend money on vudu for movies on sale, now, why bother. It is too hard to just drop 5 or 15 bucks. I'll only use it on my smart TV that hasn't updated.

    I'd roll it back or get some quality of life UI fixes out there to keep customers you have.
    Tags: None
    #2
    Originally posted by Reoiv View Post
    This app update is garbage. I loved the previous version of the app.
    1. You can't easily see what is on sale in your lists.
    2. When doing mix and match you have to add a movie to see if you own it..
    3. It is less user intuitive to find items on sale or make impulse buys.
    This update is terrible from a money making perspective.

    I routinely spend money on vudu for movies on sale, now, why bother. It is too hard to just drop 5 or 15 bucks. I'll only use it on my smart TV that hasn't updated.

    I'd roll it back or get some quality of life UI fixes out there to keep customers you have.
    Great points. So far Fandango hasn't done anything to address all the bad things about this new app or even bother to respond to our complaints. I don't think they care, maybe they are trying to sabotage Vudu purposely, such a shame. All they need to do is roll it back to the previous superior Roku app version and we'd be fine.

    Comment

      #3
      For 12 years now, I’ve been firing up Vudu every time I turn my TV on checking for new movies, sales and free TV episodes (I’ve picked up every single one of those.) If the new interface becomes standard, I will no longer do that. I have already stopped purchasing anything on Vudu that doesn’t port to Movies Anywhere since I don’t want to be forced to watch anything through that new interface. The real deal-breaker is the forced onscreen time and title display with the darkened screen at the beginning. You can call that nit-picky but if I’m paying for something I don’t want any displays on top of it (that also makes trailers less enjoyable.)

      Comment

        #4
        Originally posted by Alan Smithee View Post
        The real deal-breaker is the forced onscreen time and title display with the darkened screen at the beginning. You can call that nit-picky but if I’m paying for something I don’t want any displays on top of it (that also makes trailers less enjoyable.)
        That is absolutely positively NOT nitpicky! It's totally unacceptable! The screen being darkened with player control overlays covering the top and bottom of the screen for the beginning of every single video for 5 seconds (and again if you resume from PAUSE, RWD/FF) is a total slap in the face! It's worse for TV episodes because they begin immediately and don't have 6 logos like movies do at the start, so you are literally getting a portion of your show blocked every time you play an episode!

        This completely shows that Fandango doesn't give a damn about the viewer experience at all if they are going to force this. There is absolutely no benefit at all to the forced overlay controls, the people who designed and approved this should be fired immediately! It doesn't matter whether you are renting, purchasing, or watching something for free, this is insane to have to put up with! This is an absolute deal breaker and I won't give Fandango a single cent towards future purchases until this ridiculous overlay is gone! The player controls should NEVER appear onscreen unless the user calls for the overlay with a button press and it should be easily dismissed with that same button press when you want it gone!

        Speaking of trailers, you can't even find the TV show trailers anymore because the trailer button is on the details page for each episode, which you can no longer access from the season vertical column! Before you could select the episode and it brought you to a details page with the full into text and the Play Trailer as well as Play Episode buttons. Now all we get is a Watch button in the season list! The only way to access the details page with the trailer buttons is if the episodes happen to be in the continue watching section, what a JOKE this app is!

        I've sent two support ticket complaints to Vudu about this matter, it's been over a week for the first and about three days for the second. Not a single response! Before Fandango took over, Vudu always responded in a timely manner, their new policy seems to be pretending that complaints don't exist, so they can keep doing what everybody hates and patting themselves on the back for their design!

        Comment

          #5
          Originally posted by Reoiv View Post
          This app update is garbage. I loved the previous version of the app.
          1. You can't easily see what is on sale in your lists.
          2. When doing mix and match you have to add a movie to see if you own it..
          3. It is less user intuitive to find items on sale or make impulse buys.
          This update is terrible from a money making perspective.

          I routinely spend money on vudu for movies on sale, now, why bother. It is too hard to just drop 5 or 15 bucks. I'll only use it on my smart TV that hasn't updated.

          I'd roll it back or get some quality of life UI fixes out there to keep customers you have.
          ^^ This. Absolutely This! ^^
          Instead of purchasing ~25 things each week from sales (because 'oh someone will watch that' or 'ratings seems good' or 'oh that looks fun')... I've probably bought like... 2 movies... because... I've... stopped looking... each week since the UI rolled out.

          PC shows SALE banners on everything... even if you own the movie... and with the amount of movies I own, PC is not viable for searching. The app has always been great.

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