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Outlander Season 6 Digital

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    #1

    Outlander Season 6 Digital

    Outlander Season 6 came out on disc today, says digital copy, but I'm assuming that's only for Apple TV. Will Outlander Season 6 ever be available on Vudu?
    Tags: None
    #2
    Season 6 was released this morning (21st) on Vudu and I'm guessing iTunes.

    Comment

      #3
      The blu-ray set came with a Vudu code. I redeemed the code and it gave a credit for "100% off my next purchase". I then purchased Outlander season 6, but the credit was NOT applied, and my card was charged.
      I'll try customer support as soon as they open...

      Comment

        #4
        Customer Support tells me the Outlander Season 6 offer will be available later today. Meanwhile, they have cancelled my purchase and refunded the money. I'll try to get it later today, and hopefully, it will accept the credit/discount.

        Comment

          #5
          I bought my copy on release day 9/20. I was so happy that it had a digital copy. Code didn’t work and I have been in contact with vudu customer service and they escalated it. As of right now, I have no resolution to the issue and hopefully will hear in the next 24-72 hours. It has been incredibly frustrating.

          Comment

            #6
            FelipeF - can VUDU look into this issue. The VUDU code for OUTLANDER, SEASON 6 is a 100% discount coupon code, but while the code redeems, it is NOT applied to your order and people are being charged when they have redeemed the code for this use.

            Comment

              #7
              I'm having someone look into this right now.

              Comment

                #8
                This happened to me as well, but I can't reach support. I have been sitting in a chat for nearly 2 hours today and tried for over an hour yesterday. No one answers the chat. However in recent months I sent a support email (with numerous shows not working) and I finally got a response after nearly 3 months. So I am not keen to email and wait 2-3 months to get my promised digital copy. I have tried to get the 100% off code to apply various ways but it does not work. It was supposed to redeem for the digital copy of season 6 anyway. This is not the first time I have had an issue with a digital copy of Outlander on Vudu and the last time, I provided proofs they requested and they never resolved the issue. I am deeply concerned and if you happen to find out what to do, please come back and post as clearly Vudu support is not able to handle the request for help.

                Update: Just after 2 hours they answered the chat, the agent was stupid and rude. She asked the same question three times despite I already answered her and refused to help because I TOLD her I just answered that and then just told me to call. What on earth has gone wrong at VUDU?! It was never THIS bad.

                Update 2: Been on the phone now for just shy of 30 minutes (call, they answer faster) HOWEVER they can not fix this. They want you to send details. This is a known problem but they will not resolve. They will "escalate" if you send all the proof. They will escalate, you can't talk to them in the escalation department and they will give no time frame.

                Copy of the email:
                I apologize for the issues you are having with the redemption process. For us to assist you further, we will need a legible photo of the entire promotional code, including the redemption site, title, and expiration date. Please also include a photo of your receipt, showing when and where you made the purchase of the disc. To add attachments, please reply to this email with the necessary image(s). Also, please also specify if you purchased the DVD or Blu-Ray of the title in question. Once we receive the documentation, we will escalate your case to our higher level of support for further review. If you have any additional questions or concerns, please do not hesitate to contact us.

                Sincerely,

                Comment

                  #9
                  Originally posted by mrstank View Post
                  Update: Just after 2 hours they answered the chat, the agent was stupid and rude. She asked the same question three times despite I already answered her and refused to help because I TOLD her I just answered that and then just told me to call. What on earth has gone wrong at VUDU?! It was never THIS bad.
                  Customer Service went downhill when FNOW merger happened. Emails use to be answered within a day. Chat worked. I can't even get chat to do anything and emails go 3-4 months with no response.

                  Comment

                    #10
                    Code still doesn’t work. No resolution as of yet.

                    chat doesn’t work..spent an hour on it earlier and no response..had to call them. We will see if they fix it

                    Comment

                      #11
                      I sent all the hoop jumping proof they asked for (and more) while on the phone with CS yesterday afternoon. I still have no working code or solution. No reply to the email to confirm that they received it and are working on it, nothing.

                      Comment

                        #12
                        Nothing here either except that I have a case # and said it would 24-72 hours. We will see if it is resolved by tomorrow or Monday. Not holding my breath.

                        first time we have had issues with redemption codes.

                        Comment

                          #13
                          Originally posted by FelipeF View Post
                          I'm having someone look into this right now.
                          Do you have any follow up information? I can't imagine how many people are having to send in their proof of ownership right now and it seems WILD to me that VUDU is leaving all of us just waiting to get access to something we already own. Any suggestions on what people should do? Will VUDU actually fix this? They do not have a good track record for these types of issues.

                          Comment

                            #14
                            The codes should now offer a 100% discount for Outlander: Season 6 at checkout. Please let me know if this is still an issue for you.

                            Comment

                              #15
                              Still not working..just tried my code and still gives me sn error message

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