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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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FelipeF, Please help me get a title deleted from my library!

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    FelipeF, Please help me get a title deleted from my library!

    Hey, Last Saturday I opened a ticket to have 15 titles deleted from my library. 14 were deleted and I was told that the last title could not be deleted as there was no delete option. I opened a NEW ticket just to have the last title deleted.

    It's ticket 20221209-7K723O. Can you please help? I called Movies Anywhere and they confirmed that the title was purchased through Vudu and that only Vudu can remove it for me.

    #2
    So I got a reply saying it was being escalated but the last escalation ended with me being told they couldn’t remove it

    Comment


      #3
      What movie is it? I have a couple that were said they were unable to delete, one finally got removed. The other is the animated Lion King. HDX and then UHD I believe. Back with MA was DMA. The older one MA and Vudu are not able to "see" in my account at all.

      Comment


        #4
        Originally posted by Wasteland View Post
        What movie is it? I have a couple that were said they were unable to delete, one finally got removed. The other is the animated Lion King. HDX and then UHD I believe. Back with MA was DMA. The older one MA and Vudu are not able to "see" in my account at all.
        Jo Jo Dancer Your Life Is Calling. I thought I got it through D2D because I did own the DVD (although I have since sold it to a local used media store) but according to my purchase history, I paid 7 bucks for it. Were it D2D it would have only cost 5.00, so I don't remember how I bought it.

        I'm trying to clean Up my collection and remove movies I will never watch again because every now and then I need to do an inventory of the movies in my collection and removing superfluous titles makes it easier.

        Comment


          #5
          Originally posted by Capt-Cupcake View Post

          Jo Jo Dancer Your Life Is Calling. I thought I got it through D2D because I did own the DVD (although I have since sold it to a local used media store) but according to my purchase history, I paid 7 bucks for it. Were it D2D it would have only cost 5.00, so I don't remember how I bought it.

          I'm trying to clean Up my collection and remove movies I will never watch again because every now and then I need to do an inventory of the movies in my collection and removing superfluous titles makes it easier.
          The other ones I can't remove are Power Ranger volumes. Was the movie UV by chance? If so, they can never remove it. They say when they remove a UV title, it comes right back in from UV... which I always thought was odd since UV is dead and gone...

          Comment


            #6
            Vudu Support hasn't responded to this ticket in over two weeks.

            Comment


              #7
              Originally posted by Capt-Cupcake View Post
              Vudu Support hasn't responded to this ticket in over two weeks.
              Wait until you get to the 5, 6 month mark with no response.

              Comment


                #8
                I emailed them well over a month ago to delete duplicate shows from when I purchased the bundle and they never responded. They just need to give us the option to delete them ourselves.

                Comment


                  #9
                  This has been resolved! Thank you

                  Comment


                    #10
                    Originally posted by Capt-Cupcake View Post
                    This has been resolved! Thank you
                    Now, if only I could get some crap removed, but even Felipe said it's impossible due to UV. Glad you got yours taken care of.

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