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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Movies Anywhere vs Vudu video quality

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    #1

    Movies Anywhere vs Vudu video quality

    There's Something In The Barn - several spots with quick video breakup - This movie joins a growing list of movies that I own that have errors in them on Vudu but play perfectly fine on Movies Anywhere.

    Granted, the breakups are only a fraction of a second, and there is only a couple of them, but it is still annoying.

    There's Something In The Barn
    Scooby Doo and the Monster of Mexico
    The Spirit of 76
    Battle of the Bulge
    Cats & Dogs
    It Came From Beneath The Sea
    Lover Come Back
    National Lampoon's Christmas Vacation 2

    All 8 of these movies have quick little errors in them, some more than others, and it is prevalent on Vudu's Roku app, their AppleTV app, and the website. All of them are Movies Anywhere compatible and play perfect on Movie Anywhere.

    Also, the non-Movies Anywhere movie Scared Stiff (Lewis/Martin) has a bad spot in it on Vudu, but plays perfectly fine, error free, in iTunes (I own both the Vudu and the Apple/iTunes version).

    So my question...how come the transfers that Movies Anywhere gets seem to consistently have less errors in them?

    Is there any way for Vudu to start using the same source?
    Tags: None
    #2
    From what I can tell Movies Anywhere has different digital prints in many cases. There are several titles on VUDU in the wrong aspect ratio (panned and scanned) that are CORRECT on Movies Anywhere. You would think the prints would be universal across all streaming platforms based on resolution (i.e. SD, HDX or 4K).

    Comment

      #3
      Some of the Vudu streams are VERY old and since Movies Anywhere came to be in more recent years they can often have newer master files for catalog titles.

      Comment

        #4
        Originally posted by diamond204 View Post
        Some of the Vudu streams are VERY old and since Movies Anywhere came to be in more recent years they can often have newer master files for catalog titles.
        While this may be true for some titles, "There's Something in the Barn" is a brand new release. I just purchased this over the weekend, but have yet to give it a view. There is no excuse for a new release to be flawed, and if there is an issue, it needs to be fixed.

        I also noticed a brief digital "glitch" (pixilates for a second) in the new UHD transfer of Sleepy Hollow. It only happens once, but shouldn't happen at all.

        Comment

          #5
          Originally posted by mrewster View Post

          While this may be true for some titles, "There's Something in the Barn" is a brand new release. I just purchased this over the weekend, but have yet to give it a view. There is no excuse for a new release to be flawed, and if there is an issue, it needs to be fixed.

          I also noticed a brief digital "glitch" (pixilates for a second) in the new UHD transfer of Sleepy Hollow. It only happens once, but shouldn't happen at all.
          I agree. Have you verified the glitches on different devices?

          Comment

            #6
            FelipeF could someone check on these issues in the OP?

            Comment

              #7
              Originally posted by diamond204 View Post

              I agree. Have you verified the glitches on different devices?
              I have verified all of the glitches I've reported happen on my Apple TV Vudu app, my Roku Vudu app, and from the website.

              When the glitch is on a Movies Anywhere compatible title, Vudu and iTunes will both have the same glitch, while Movies Anywhere plays it perfectly.

              I tried to upload a picture here to show the glitch from the latest one, but either the forum or my phone keeps rejecting it saying file type not supported.





              Comment

                #8
                Originally posted by mrewster View Post

                While this may be true for some titles, "There's Something in the Barn" is a brand new release. I just purchased this over the weekend, but have yet to give it a view. There is no excuse for a new release to be flawed, and if there is an issue, it needs to be fixed.

                I also noticed a brief digital "glitch" (pixilates for a second) in the new UHD transfer of Sleepy Hollow. It only happens once, but shouldn't happen at all.
                Exactly.

                I tried to upload an image to show it here but it wouldn't let me, I'll try again when I'm in front of my computer. It is a very quick and brief glitch, but like you said, it shouldn't happen at all. And it doesn't happen on Movies Anywhere.

                I know the TV series The Librarians had so many of these glitches that I actually stopped watching it.

                Comment

                  #9
                  Just FYI - but most issues reported on this forum are rarely ever acted upon, since FelipeF seems to be a one-man show and can't possibly handle everything posted here.

                  Comment

                    #10
                    Originally posted by mrewster View Post

                    While this may be true for some titles, "There's Something in the Barn" is a brand new release. I just purchased this over the weekend, but have yet to give it a view. There is no excuse for a new release to be flawed, and if there is an issue, it needs to be fixed.

                    I also noticed a brief digital "glitch" (pixilates for a second) in the new UHD transfer of Sleepy Hollow. It only happens once, but shouldn't happen at all.
                    Agreed, just as there is no excuse for a relatively new title released in the last few years (Christopher Robin from 2018) to be on Vudu in the wrong aspect ratio when every other retailer has it in the correct aspect ratio.

                    Comment

                      #11
                      Originally posted by Toddwrtr View Post
                      Just FYI - but most issues reported on this forum are rarely ever acted upon, since FelipeF seems to be a one-man show and can't possibly handle everything posted here.
                      I've honestly never had any luck getting these kind of issues taken care of by opening support tickets. Whenever I open a support ticket and supply screenshots and time stamps, I always seem to get put into a loop of the general checklist questions and they don't seem to listen to me when I explain that it has nothing to do with my internet service or the individual device I'm using.

                      I know Felipe has managed to get done more than anyone ever has using the support email.

                      Comment

                        #12
                        There have been encode updates. The original 9 1/2 Weeks was once a horrid full screen encode. About 2 years ago they updated it. This a and many others have been updated.

                        Comment

                          #13
                          Can anyone tell me why when I try to redeem my digital copy of marvel Gaurdians of the galaxy vol 3 it says there is a problem. I've tried multiple times but won't go. I just joined vudu and have 5 movies so far this would be 6 if I could figure it out.

                          Comment

                            #14
                            Originally posted by Knarfenots View Post
                            Can anyone tell me why when I try to redeem my digital copy of marvel Gaurdians of the galaxy vol 3 it says there is a problem. I've tried multiple times but won't go. I just joined vudu and have 5 movies so far this would be 6 if I could figure it out.
                            What error are you encountering?

                            Comment

                              #15
                              Just says something went wrong try again

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