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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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My Lists Broken?

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    #1

    My Lists Broken?

    ***** Resolved (stable for several days as of 125/2024)**********

    When I go to My Lists I can see the thumbnail versions of the lists I've created but when I click on some of them, its now saying "List not Found" "This list no longer exists." This would be relatively catastrophic if the lists have actually been removed. I have ~10k+ movies assigned to ~98 lists. When I try to assign a movie to a list, my lists never load to pick from. Then sometimes if I refresh the list will show up. Overall it just seems really unstable. After restarting browser, seems to be stabilizing. But I was having problem on both Android Vudu and Windows Vudu. So I'm not sure if whatever it was has been resolved.
    Tags: None
    #2
    Hi,

    Lists are working fine on the Roku so the underlying mechanism is ok (I use lists exclusively). I don't have access at the moment to a browser that properly supports shows/movies so I can't test lists via a browser right now, but I can tell you that many web sites are very picky about browser support so you may want to try a different or newer browser version if you have one available (maybe try a cell phone if you are using a computer or visa versa). If restarting the browser is helping, that is even more evidence that this could be a browser issue. It could be a matter of clearing the browser cache. You may also want to consider that it could also be a network lag issue or memory issue on the device given it has to load very large lists.

    I hope that helps

    Comment

      #3
      I am having the issue on all devices in my house. It is happening on the PS3, PS4, PS5, and the Xbox 1.

      The PS4 is having an even worse issue where the app will load But then it's just a blank blue background and says vudu in the top right corner.

      The PS3 will let you go to the list Screen, but nothing populates. This has been going on for a couple weeks. I hope they get it fixed soon.

      Comment

        #4
        Perhaps you can try to log out on the console then go to the Vudu hardware list and delete that old console entry then try to login again 'fresh'

        Comment

          #5
          I've tried uninstalling and reinstalling on all of the consoles. I even went to the vudu website and unregistered and reregistered all the consoles.

          Comment

            #6
            Its not just list performance. I've been noticing on Vudu Windows that sometimes I just see a big add across the page instead of seeing all the normal menu options (things like "Movies", "TV", "Free", and "My Library". I have to refresh the page repeatedly (many times more than once) again to try to get these menu items to show. Sometimes I do watch the add for awhile to see if they would finally show up but they don't. I actually have to refresh the page to get them to work. I suppose its entirely possible that my own movie library has reached some sort of straw that broke the camels back. This would make sense if it was a problem with only lists but this front page loading issue would have nothing to do with my own library size. I suspect something is overall a performance issue. In technology support lingo, I would initiate "an unplanned outage" as users are reporting substantial loss of services and degraded performance. Bear in mind that with lots of browser refreshes I can generally force everything to eventually work but this platform was working for YEARS before anything this bad ever happened. Sure, various issues no doubt came up from time to time but this seems pervasive, repeatable, and persistent across a number of days now. Its time to raise the alarm. Thanks!

            Comment

              #7
              Things have stabilized and all is good with the world again. Thanks to whomever got VUDU back on track. I can use lists and have no issues with the main browser page loads (as of 1/25/2024 and its been stable for several days).

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