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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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The Scorpion King movies wrong sale price (not $5)

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    #1

    The Scorpion King movies wrong sale price (not $5)

    Hi,

    These movies are listed in a $5 sale category but are $8, please fix so they are correctly $5 - thank you

    Note that this is with respect to the 3rd-5th movies - I haven't checked the first 2 since I already own those

    Thank you
    Tags: None
    #2
    I just got off a chat and they said that it is a glitch in the system and they will not honor the advertised price.

    Comment

      #3
      Originally posted by knightwolf313 View Post
      I just got off a chat and they said that it is a glitch in the system and they will not honor the advertised price.
      The new regime never honors their errors, unless it benefits them.

      Comment

        #4
        Originally posted by knightwolf313 View Post
        I just got off a chat and they said that it is a glitch in the system and they will not honor the advertised price.
        Thanks

        I think the chat agent was probably mistaken because it turns out another service has them at that price ($5). And happens to qualify for Movies Anywhere, by the way ... since it would benefit them to at least price match, that way they get the money instead of a competing company, that is even more reason to suspect that the particular chat agent was likely simply mistaken.

        These things seem to happen with a lot of companies. I had a similar problem happen with Apple a while back - a series I wanted was $25, I bought it (and the cell phone program displayed a dialog box saying that it had been purchased), but unlike another title I bought at the same time, I later never got an email receipt (and I hadn't thought to immediately check it had shown up in my library). So I called them up and the agent (again, meaning Apple) was very nice but still refused to honor the $25 price which had since suddenly jumped up to $50. He said the price must have been a mistake at the $25 price and his "computer wouldn't let him give me the other price" (always a bit of a ridiculous excuse - then have someone fix it!), but I later realized that he had almost certainly been making an incorrect assumption because they started doing more temporary half price sales around that same time. He should have honored the $25 price but refused to even try. So not making excuses for them, but it would seem that many companies have a disconnect with some of their support staff properly understanding the sale prices. It is a shame that they don't at the very least check with the people who set the sale prices.

        Comment

          #5
          The agent wasn't mistake. Over the last two months, I've seen several movies that I wanted to purchase that were advertised as $5, but when I went to purchase, it had a higher price. I took a screen shot all three times this occurred and reached out to a customer service rep via chat two times and over the phone one time. All three times they would not honor their advertised prices, and only apologized for the error. I certainly miss when VUDU honored their errors with a credit.

          Comment

            #6
            > The agent wasn't mistake

            Thanks for your reply

            I completely understand what you are saying and agree overall, but my point was that in this particular case there were other companies advertising it for $5 (with it qualifying for Movies Anywhere), it was in a $5 category, and I've even had a customer service agent (from Apple) make the error of not understanding nor honoring an actual and correct sale price, thus quite a bit of evidence that in this particular case it was more likely the agent who was mistaken rather than the person who put it in the $5 category.

            In those other cases you mentioned I agree that it would have been more likely that the person who put it in the $5 category was mistaken than the agent.

            But whatever the case, my suggestion for not only Vudu, but also other streaming companies, as well, would be that if they are not already doing so (and maybe Vudu is, I don't know), to make sure when a customer reports a sale price problem that the customer service representatives are able to check with the people who set up the sales to find out definitively which price is correct. I do know the Apple agent I dealt with certainly didn't check (he even told me he didn't have a way to do so).

            Comment

              #7
              Originally posted by ag-87 View Post
              But whatever the case, my suggestion for not only Vudu, but also other streaming companies, as well, would be that if they are not already doing so (and maybe Vudu is, I don't know), to make sure when a customer reports a sale price problem that the customer service representatives are able to check with the people who set up the sales to find out definitively which price is correct. I do know the Apple agent I dealt with certainly didn't check (he even told me he didn't have a way to do so).
              Fandango at Home reps are in the same boat - they have no way of contacting anyone outside of their department other than opening a ticket and escalating it to the (hopefully) correct department.

              Comment

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