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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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UV PORTING PROBLEMS - VUDU accounts ALL over the place

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    #1

    UV PORTING PROBLEMS - VUDU accounts ALL over the place

    I own a total of approximately 4,770 films in my main VUDU account (mostly UV, some non-UV, 100+ DMA), and about 160 TV shows/seasons.

    Right now - my main VUDU account reads 1,545 movies. TOTAL.

    All settings are to "any" (no filtering is taking place). Yes, my UV account is linked.

    I also checked this on every subaccount : linking AND filtering. I have one UV locker that all my accounts are linked to.

    VUDU now says I don't own many movies that I do own; same with UV TV shows.
    I went to watch an episode of MR. ROBOT, Season 1 - and it says I have to buy it! I OWN IT in UV!

    My other VUDU sub-accounts read all over the place ...

    288
    892
    869
    4,331 (this one is actually correct - being a sub-account - that's probably how many UV movies I own - not showing all the non-UV stuff

    What the hell is going on? This doesn't even have anything to do with the weird DMA movies popping in and out - suddenly I own Iron Man 3 in 3D, or Maleficient in 3D, then I don't the next day.
    Tags: None
    #2
    Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

    Why do you need so many sub-accounts? Curious...

    Comment

      #3
      Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

      For family members to watch and do D2D of their owned movies into our shared UV library.

      Comment

        #4
        Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

        Originally posted by Rex Strother View Post
        For family members to watch and do D2D of their owned movies into our shared UV library.
        Perhaps I am missing something, but I also don't understand either why you have multiple accounts that you are managing.

        I share with family members, but they have their own accounts.

        Comment

          #5
          Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

          Originally posted by timshel View Post
          Perhaps I am missing something, but I also don't understand either why you have multiple accounts that you are managing.

          I share with family members, but they have their own accounts.
          You use the "Share My Movies" feature so family members who aren't under the same roof can share your UV library. They have their own accounts, and aren't HIS accounts per se, but it sounds like he has access to them...

          Comment

            #6
            Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

            Not sure how and why I share my UV library is relevant to the issue at hand - which is that the UV library is being delivered piecemeal and broken to various VUDU accounts - when it should be a steady number ... the total number of UV movies/TV that are in the library.

            This is concerning because ... for all of us that buy digital licenses of movies ... we'd like them to "be there" because that's what these UV and DMA lockers ... promise us when we buy/redeem them.

            Comment

              #7
              Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

              Originally posted by Rex Strother View Post
              Not sure how and why I share my UV library is relevant to the issue at hand - which is that the UV library is being delivered piecemeal and broken to various VUDU accounts - when it should be a steady number ... the total number of UV movies/TV that are in the library.

              This is concerning because ... for all of us that buy digital licenses of movies ... we'd like them to "be there" because that's what these UV and DMA lockers ... promise us when we buy/redeem them.
              have you tried unlinking and relinking the sub accounts?

              Comment

                #8
                Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

                Originally posted by Rex Strother View Post
                Not sure how and why I share my UV library is relevant to the issue at hand - which is that the UV library is being delivered piecemeal and broken to various VUDU accounts - when it should be a steady number ... the total number of UV movies/TV that are in the library.

                This is concerning because ... for all of us that buy digital licenses of movies ... we'd like them to "be there" because that's what these UV and DMA lockers ... promise us when we buy/redeem them.
                Agreed that it may not be relevant. However, am assuming you are looking for input on why your VUDU library is incomplete. Is there some chance that the issue is tied to the fact that you are managing your library through multiple accounts?

                Comment

                  #9
                  Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

                  UV seems to be having another communication issue. I'm missing 146 titles on my primary vudu account, the same that went missing the last time. My family accounts are worse, one account is missing a thousand.

                  Comment

                    #10
                    Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

                    Originally posted by timshel View Post
                    Is there some chance that the issue is tied to the fact that you are managing your library through multiple accounts?
                    No - this shouldn't be an issue. Once a title ports to the UV library - whether from a main or a subaccount - it's ... "in the UV library" and thus visible to any VUDU (or other provider) account which is linked to that UV library.

                    Until about a week ago - my main account showed all my UV titles (4,300+) plus any non-UV titles (MGM, Criterion, Hallmark, etc.) and my DMA titles. My subaccounts showed all the UV titles (4,300+) plus any non-UV titles they had.

                    Now - the subaccounts show vastly different amounts. MAIN shows 1,546, SUB 1 shows 898, SUB 2 shows 296 ...

                    I was told by a VUDU rep on the phone that it appeared as if "part" of my UV library somehow got unlinked. As if you could partially unlink a library (shouldn't even be possible).

                    They also said it appeared as if I had deleted the titles ... about 3,000+ UV titles in one minute. Not possible. Also - they don't show as deleted at MYUV ... so I passed that VUDU "guess" over to UV.

                    UV says this is "related" to an "issue" they are aware of ... but ... whatever that means. I can't see/watch over 3,000 titles that this whole locker ("locker" - like locked up safe) should be showing me.

                    Comment

                      #11
                      Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

                      I had a similar issue with Disney not showing. Disney not VUDU or UV had cut off my account(once in the locker as you suggest is wrong)and I was asked to call them.
                      I use two emails of the same name different .coms and I had accidentally made a new account when I redeemed a movie
                      They said it's an easy fix, all they had to do was merge my accounts and all was well again. Maybe you've made two master/main accounts and...?

                      Comment

                        #12
                        Re: UV PORTING PROBLEMS - VUDU accounts ALL over the place

                        FYI - been reviewing what's missing.

                        Aside from stuff that is clearly not porting in that was purchased on other accounts, many titles which I either purchased in my main account (STOP OR MY MOM WILL SHOOT - 8/23/16) or redeemed using UV (Mr. Right, A Royal Night Out, etc.) are also missing FROM my main account.

                        Again, 3,000+ movies missing.

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