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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Lionsgate UHD titles

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    #46
    Re: Lionsgate UHD titles

    Latest "update" email from Lionsgate


    From: sender@orderassistance.com On Behalf Of Lions Gate Shop
    Sent: Monday, May 1, 2017 9:37 AM
    To: Rex Strother
    Subject: RE: Redeeming 4K UV UHD codes from Lionsgate titles?

    Dear Rex,

    Thank you for your request for an update. We apologize; however, at this time we have been provided no additional details on when VUDU expects the UHD redemption/versions to be available for these or any other LionsGate titles.

    While the 4K Blu-ray releases from LionsGate indicate both on the packaging and the insert they include a Digital - HD (DHD) transfer, and not a Ultra High Definition transfer (UHD), LionsGate will be supporting the UHD transfer once available for redemption through the VUDU service.

    Until that time you are receiving the HD version as advertised on the packaging and insert.

    We appreciate your comments, but do not have any additional information to provide at this time.

    Thank you,
    LionsGate Shop Customer Service

    Comment

      #47
      Re: Lionsgate UHD titles

      So does that mean if we don't the UV slip from the UHD package until Vudu gets the titles in UHD then it will automatically redeem as UHD, "OR" do you still have to contact Lionsgate regardless.

      I'm wondering if it's better to just sit on the slips until Vudu adds the titles in UHD, or is better to redeem them now and have them only appear as HD (which I already have from older Blu-Ray).

      Thoughts ?

      Comment

        #48
        Re: Lionsgate UHD titles

        Felipe or someone from VUDU can answer this?
        Expendables 2 shows available in UHD in VUDU. But yet I've been told that the Expendables 2 code that came with the 4K bluray only redeems in HD. Is that a glitch? Or will that be fixed

        Comment

          #49
          Re: Lionsgate UHD titles

          Exactly

          I got Expendables 1, 2 and 3 today on UHD disc.

          For Expendables 1 unrated it redeemed correctly as UHD in my UV locker but doesn't show in Vudu. For the theatrical I couldn't redeem at all, just for a weird error. I contact Lionsgate and they got back to me immediately and said they show code was redeemed and in my UV locker. I sent them screenshots showing that want the case so they again got back to me and said they need to research as HD wasn't in my locker.

          FYI titles were redeemed as directed in the Excel file as discussed in the forums.

          Now I'm sitting on Expendables 2 & 3 until things get more cleaned up with Lionsgate.

          Comment

            #50
            Re: Lionsgate UHD titles

            Lionsgate just added the missing Expendables 1 theatrical in UHD to my UV.

            Now back to the previous question. What to do about redeeming 2 & 3 from UHD combo packs.

            Comment

              #51
              Re: Lionsgate UHD titles

              Originally posted by jeremymc7 View Post
              Exactly

              I got Expendables 1, 2 and 3 today on UHD disc.

              For Expendables 1 unrated it redeemed correctly as UHD in my UV locker but doesn't show in Vudu. For the theatrical I couldn't redeem at all, just for a weird error. I contact Lionsgate and they got back to me immediately and said they show code was redeemed and in my UV locker. I sent them screenshots showing that want the case so they again got back to me and said they need to research as HD wasn't in my locker.

              FYI titles were redeemed as directed in the Excel file as discussed in the forums.

              Now I'm sitting on Expendables 2 & 3 until things get more cleaned up with Lionsgate.
              Where did you redeem Expendables 1 to get UHD in your UV locker?

              Comment

                #52
                Re: Lionsgate UHD titles

                Originally posted by dunnvudu View Post
                Where did you redeem Expendables 1 to get UHD in your UV locker?
                I didn't Lionsgate added to my UV locker directly since I couldn't get it to work.

                See last entry in photo 5/2/2017 for UHD.

                Comment

                  #53
                  Re: Lionsgate UHD titles

                  Also looks like they added Expendables 3 UHD for me as well. Now if I could just get Expendables 2 and be able to watch them on Vudu.

                  Comment

                    #54
                    Re: Lionsgate UHD titles

                    I already had the Expendables 3 and it redeemed in UHD via Flixster. I'm assuming that it's best to redeem the UV codes for Expendables 1 & 2 there as well to get the UHD digital copy?

                    48 UHD
                    777 HDX
                    2 SD

                    Comment

                      #55
                      Re: Lionsgate UHD titles

                      Originally posted by Jeshu View Post
                      Felipe or someone from VUDU can answer this?
                      Expendables 2 shows available in UHD in VUDU. But yet I've been told that the Expendables 2 code that came with the 4K bluray only redeems in HD. Is that a glitch? Or will that be fixed
                      Where are you seeing that it's available on Vudu in UHD? I only see available up to HDX...

                      48 UHD
                      777 HDX
                      2 SD

                      Comment

                        #56
                        Re: Lionsgate UHD titles

                        Anything new on this? Getting tired of sitting on my Lionsgate UHD codes

                        Comment

                          #57
                          Re: Lionsgate UHD titles

                          I'm honestly surprised it's taking this long.

                          Comment

                            #58
                            Re: Lionsgate UHD titles

                            Yeah. I want to say that the whole SD/HD UV issue got sorted out much quicker then this HD / UHD issue is.

                            Oh well got to wait.

                            Comment

                              #59
                              Re: Lionsgate UHD titles

                              Originally posted by jeremymc7 View Post
                              Yeah. I want to say that the whole SD/HD UV issue got sorted out much quicker then this HD / UHD issue is.

                              Oh well got to wait.
                              this is ridiculous. loinsgate has put out John wick 1 and 2, power rangers , La La land, ex machina , patriots day ,Snitch this year all high profile films out in 4k. A problem that started back in January or Feb and its almost july now and we still don't have the right to stream it in 4k. whats going on!

                              Comment

                                #60
                                Re: Lionsgate UHD titles

                                Originally posted by filmguy128 View Post
                                this is ridiculous. loinsgate has put out John wick 1 and 2, power rangers , La La land, ex machina , patriots day ,Snitch this year all high profile films out in 4k. A problem that started back in January or Feb and its almost july now and we still don't have the right to stream it in 4k. whats going on!
                                Don't forget Hacksaw Ridge

                                Comment

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