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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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UHD No Longer An Option On Xbox One Update

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    UHD No Longer An Option On Xbox One Update

    Today, Microsoft released a new software update to the Xbox One S.

    Before the update I could stream in UHD. Now the option is no longer available to stream in UHD. It just defaults to HDX. I have a Xbox One S. Will this be fixed in a later software update?

    Thanks!

    #2
    Re: UHD No Longer An Option On Xbox One Update

    Originally posted by dunnvudu View Post
    Today, Microsoft released a new software update to the Xbox One S.

    Before the update I could stream in UHD. Now the option is no longer available to stream in UHD. It just defaults to HDX. I have a Xbox One S. Will this be fixed in a later software update?

    Thanks!
    Could you try the following:

    - start the VUDU app
    - wait in the home screen for a while (10-15 seconds?)
    - go to your movies to see if UHD is shown

    If this works, then it is known and we are working on a fix (is related to HDCP negotiation sometimes taking longer with the new Xbox firmware, and UHD isn't supported unless HDCP 2.2 is enabled).

    Comment


      #3
      Re: UHD No Longer An Option On Xbox One Update

      Originally posted by dunnvudu View Post
      Today, Microsoft released a new software update to the Xbox One S.

      Before the update I could stream in UHD. Now the option is no longer available to stream in UHD. It just defaults to HDX. I have a Xbox One S. Will this be fixed in a later software update?

      Thanks!
      Hi Dunn,

      What version were you updated to? I tested with 10.0.14393.2152; and as Jake mentioned, after loading VUDU, UHD content will take around 10 seconds before it shows as available.

      Comment


        #4
        Re: UHD No Longer An Option On Xbox One Update

        Originally posted by Jake View Post
        Could you try the following:

        - start the VUDU app
        - wait in the home screen for a while (10-15 seconds?)
        - go to your movies to see if UHD is shown

        If this works, then it is known and we are working on a fix (is related to HDCP negotiation sometimes taking longer with the new Xbox firmware, and UHD isn't supported unless HDCP 2.2 is enabled).
        Hello Jake,

        Thank you for your response. I waited as mentioned and it still only shows HDX.

        Comment


          #5
          Re: UHD No Longer An Option On Xbox One Update

          Originally posted by DanielH View Post
          Hi Dunn,

          What version were you updated to? I tested with 10.0.14393.2152; and as Jake mentioned, after loading VUDU, UHD content will take around 10 seconds before it shows as available.
          Below is the version I was updated to. I am on the preview Xbox One builds. I've been on the preview builds since they started rolling them out.

          Version: 10.0.15055.1000

          Comment


            #6
            Re: UHD No Longer An Option On Xbox One Update

            Edit: Removed.

            Comment


              #7
              Re: UHD No Longer An Option On Xbox One Update

              got my xbox one s update today and i ,too, didnt see the option for UHD (Star Trek Beyond) . only options were the sd/hdx. checked my xbox setting and all were correct for 4k HDR content. Im on a Vizio M series TV.

              Comment


                #8
                Re: UHD No Longer An Option On Xbox One Update

                Originally posted by artawesome View Post
                got my xbox one s update today and i ,too, didnt see the option for UHD (Star Trek Beyond) . only options were the sd/hdx. checked my xbox setting and all were correct for 4k HDR content. Im on a Vizio M series TV.
                Future Xbox One S updates have resolved it. Star Trek Beyond was only UHD for the Vizio redemption and it's not UV enabled.

                Comment


                  #9
                  Re: UHD No Longer An Option On Xbox One Update

                  I've checked multiple movies and only show HDX as the highest setting on my One S as well. Any fixes coming?

                  Comment


                    #10
                    Re: UHD No Longer An Option On Xbox One Update

                    Originally posted by Jake View Post
                    Could you try the following:

                    - start the VUDU app
                    - wait in the home screen for a while (10-15 seconds?)
                    - go to your movies to see if UHD is shown

                    If this works, then it is known and we are working on a fix (is related to HDCP negotiation sometimes taking longer with the new Xbox firmware, and UHD isn't supported unless HDCP 2.2 is enabled).
                    This fix works perfectly, thank you vudu customer support!!!

                    Comment


                      #11
                      Re: UHD No Longer An Option On Xbox One Update

                      Is there a fix for this yet. I know this was working before as I bought and watched Suicide Squad in uhd but just picked up Fate of the Furious in uhd and been trying to watch it all week with no luck. It does take quite awhile for it load if I go right into my movies they all show as needing to be purchased. Tried waiting at home screen as suggested and that did work for it to show that I had it in n uhd but it still only plays in hdx and only shows sd as option to switch it too.

                      Comment


                        #12
                        Re: UHD No Longer An Option On Xbox One Update

                        Originally posted by bigbadwolfe911 View Post
                        Is there a fix for this yet. I know this was working before as I bought and watched Suicide Squad in uhd but just picked up Fate of the Furious in uhd and been trying to watch it all week with no luck. It does take quite awhile for it load if I go right into my movies they all show as needing to be purchased. Tried waiting at home screen as suggested and that did work for it to show that I had it in n uhd but it still only plays in hdx and only shows sd as option to switch it too.
                        I fixed it on by my tv , LG UH8500, and a friends who has a Sony not sure which model. Quit the Vudu app than go to the Xbox setting. Display and video. Change the color dept to which ever you are not on at the moment. Myine has to go from 30bit to 36bit. My friends when from 36bit to 30bit. Doing that for UHD showing up in Vudu for the both of us. Remember to quit the Vudu app if you need to try another color setting. Good luck

                        Comment

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