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Lost Movies on Vudu

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  • ksk4au
    replied
    Re: Lost Movies on Vudu

    This also affects Disney digital codes that came with DVD's (Iron Man 3 DVD + Digital Copy, Many Adventures of Winnie the Pooh DVD + Digital Copy, Tigger Movie DVD + Digital Copy, etc.) that were redeemed at DMA and have nothing to do with iTunes. I suspect all of this was done by Disney, not iTunes. They are reverting things that were upgraded to HD back to SD. I just hope that all of the Digital copy disc codes from 3d Blu-ray sets (released 2010-2013) that were upgraded from SD to HD are not going to be next to be reverted back to SD.

    Leave a comment:


  • GOBUCKZ
    replied
    Re: Lost Movies on Vudu

    Issue is specific to Disney movies redeemed on iTunes. All other Disney material purchased on VUDU or redeemed via DMA seems fine. All SD iTunes Disney movies are showing a Purchase Date of today. Hope this is resolved quickly.

    Leave a comment:


  • FelipeF
    replied
    Re: Lost Movies on Vudu

    We are already investigating this issue from our end and working with Disney to see what's going on.

    Leave a comment:


  • lujan
    replied
    Re: Lost Movies on Vudu

    Originally posted by lujan View Post
    Yes, exactly the same thing happened with me when unlinking and then relinking. Fortunately, we can watch these in HD on iTunes. Amazon is now showing them in SD as well. I guess it's time to call DMA?

    53 UHD
    786 HDX
    2 SD
    Called DMA and they say it's an issue with the vendor (iTunes) so if you redeemed your digital copy with iTunes then you may have this issue where it's now showing up as SD instead of HD. They said they would email me when the issue is fixed.

    53 UHD
    786 HDX
    2 SD

    Leave a comment:


  • lujan
    replied
    Re: Lost Movies on Vudu

    Originally posted by LEADFARMER View Post
    I noticed I lost five as well. Luckily I have a notepad of all my digital movies for just this occasion and was able to locate which five. All Disney/Marvel movies. I unlinked and re-linked my VUDU/DMA account together and they reappeared, but now those five movies are only showing as "SD" instead of HDX as they were prior. So frustrating and this better be corrected.
    Yes, exactly the same thing happened with me when unlinking and then relinking. Fortunately, we can watch these in HD on iTunes. Amazon is now showing them in SD as well. I guess it's time to call DMA?

    53 UHD
    786 HDX
    2 SD

    Leave a comment:


  • jsmiddleton4
    replied
    Re: Lost Movies on Vudu

    When that's happened to me I've fixed it by reconnecting my link to UV and to VUDU on MYUV.

    Leave a comment:


  • LEADFARMER
    replied
    Re: Lost Movies on Vudu

    I noticed I lost five as well. Luckily I have a notepad of all my digital movies for just this occasion and was able to locate which five. All Disney/Marvel movies. I unlinked and re-linked my VUDU/DMA account together and they reappeared, but now those five movies are only showing as "SD" instead of HDX as they were prior. So frustrating and this better be corrected.

    Leave a comment:


  • lujan
    started a topic Lost Movies on Vudu

    Lost Movies on Vudu

    I just recently lost 8 movies on Vudu. Are they having technical issues again?

    53 UHD
    786 HDX
    2 SD
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