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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Disney movies downgraded to SD

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  • Cranston37
    replied
    Re: Disney movies downgraded to SD

    Originally posted by theogeek_nola View Post
    Is someone from VUDU contacting DMA about the issue?
    DMA already knows about it.

    Leave a comment:


  • theogeek_nola
    replied
    Re: Disney movies downgraded to SD

    Same experience here.

    This morning when I logged into my VUDU account, I noticed that many of my previously purchased DMA titles had gravitated toward the top of the "Recently Purchased" list, which was an indication something happened in the export process. The problem was that all of these titles that reappeared suddenly changed their status from owning HDX to owning SD with an option to purchase HDX.

    It affected the following titles:

    Alice in Wonderland (2010 live action)
    Bolt
    Captain America: The First Avenger
    Cars 2
    The Chronicles of Narnia: Prince Caspian
    Finding Nemo
    The Nightmare Before Christmas
    Peter Pan (1953)
    Prince of Persia: The Sands of Time
    Race to Witch Mountain (2009)
    Tangled
    Thor (2011)
    Tron: Legacy
    Up

    Is someone from VUDU contacting DMA about the issue?

    Leave a comment:


  • billt-928
    replied
    Re: Disney movies downgraded to SD

    I had 21 titles redeemed on iTunes downgrade to SD on VUDU yesterday. redemption of some of these titles date back to 2015

    they all still show HD owned on iTunes

    Leave a comment:


  • damonwhaley
    replied
    Re: Disney movies downgraded to SD

    Same crap happened to me.... Man I was livid before I came across this post. I hope to hell they fix it. I've spent a ton of money with Vudu and Disney to its only fair.

    Leave a comment:


  • qazzaq
    replied
    Re: Disney movies downgraded to SD

    Originally posted by dunnvudu View Post
    The movies I redeemed on iTunes aren't even showing on Vudu anymore.
    vudu treats DMA kind of like a UV library and changes to the DMA library affect your vudu account (it wasn't always this way though).

    Because your linked DMA library changed, the HDX movies phased out from vudu. If you give it some time, the SD versions will resync on their own, or you can force it by relinking your DMA account, or making another change to your DMA library such as redeeming a new code or making a new purchase.

    Leave a comment:


  • dunnvudu
    replied
    Re: Disney movies downgraded to SD

    The movies I redeemed on iTunes aren't even showing on Vudu anymore.

    Leave a comment:


  • lujan
    replied
    Re: Disney movies downgraded to SD

    See this thread:

    https://forum.vudu.com/showthread.ph...Movies-on-Vudu

    53 UHD
    787 HDX
    2 SD

    Leave a comment:


  • Jake
    replied
    Re: Disney movies downgraded to SD

    For some reason Apple/iTunes re-exported the titles redeemed with them as SD to DMA. In the end they will need to fix it.

    Leave a comment:


  • Cranston37
    replied
    Re: Disney movies downgraded to SD

    It's a known issue that is getting a lot of discussion both here and on other forums. In short, they know about it and are working on it...

    https://forum.vudu.com/showthread.ph...Movies-on-Vudu

    Leave a comment:


  • six1776
    started a topic Disney movies downgraded to SD

    Disney movies downgraded to SD

    I just had 13 of my Disney movies downgraded from HDX to SD. Now that upsets me! All my movies were bought and redeemed from a blu ray or 3-D blu ray digital copy code. They've been in my Vudu library since the day DisneyMoviesAnywhere and Vudu were linked. All of these movies are still HD in my itunes library. So why have they been downgraded in my Vudu library?

    Brave
    Captain America: the First Avenger
    A Christmas Carol
    Chronicles of Narnia: Prince Caspian
    Frankenweenie
    Iron Man 2
    Lion King
    Mars Needs Moms
    Monsters Inc.
    the Muppets
    Thor
    Toy Story 3
    Tron: Legacy

    Thank you
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