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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Movie not porting to Vudu

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    #1

    Movie not porting to Vudu

    So I've had the Smurfs in my UV locker for a while. I've had an open support ticket with Vudu for over 3 months. Is there anything I can do to get the move ported to Vudu?
    Tags: None
    #2
    Re: Movie not porting to Vudu

    Originally posted by Stanng243 View Post
    So I've had the Smurfs in my UV locker for a while. I've had an open support ticket with Vudu for over 3 months. Is there anything I can do to get the move ported to Vudu?
    Same thing with me. I have Splendor in the Grass in my UV locker but not on Vudu.

    Comment

      #3
      Re: Movie not porting to Vudu

      I'm starting to think all of Vudu support died or something. I updated the ticket on the 11th. I've had 0 response.

      Comment

        #4
        Re: Movie not porting to Vudu

        Originally posted by IPhoneUser View Post
        Same thing with me. I have Splendor in the Grass in my UV locker but not on Vudu.
        I have Splendor in the Grass in my UV locker and it ports between vudu accounts.

        Did you purchase it or d2d it on vudu?

        If you got it from another provider and it is not importing, it is likely a UV ALID issue where the behind the scenes ID # of the movie is mismatched between providers, thus preventing it from importing in to vudu as you don't own the vudu version of the film.

        Comment

          #5
          Re: Movie not porting to Vudu

          Phone support was no help either. It's been over 3.5 months, and they have no idea if there is any progress or when it will be resolved.

          Comment

            #6
            Re: Movie not porting to Vudu

            Originally posted by qazzaq View Post
            I have Splendor in the Grass in my UV locker and it ports between vudu accounts.

            Did you purchase it or d2d it on vudu?

            If you got it from another provider and it is not importing, it is likely a UV ALID issue where the behind the scenes ID # of the movie is mismatched between providers, thus preventing it from importing in to vudu as you don't own the vudu version of the film.
            I redeemed it through Flixster. This is the only instance I can recall where the film didn't port to Vudu.

            Comment

              #7
              Re: Movie not porting to Vudu

              The ALID used by these providers are invalid. You will need to contact them directly and ask them to update the ALID for this movie. Once that's done on their end, the movie should them import into Vudu.

              Comment

                #8
                Re: Movie not porting to Vudu

                Originally posted by FelipeF View Post
                The ALID used by these providers are invalid. You will need to contact them directly and ask them to update the ALID for this movie. Once that's done on their end, the movie should them import into Vudu.
                So it shows up in my uv library, every other site I use, and they're the ones with an invalid ALID? Especially since it's a sony movie and it was purchased from the sony picture store.

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                  #9
                  Re: Movie not porting to Vudu

                  Originally posted by Stanng243 View Post
                  So it shows up in my uv library, every other site I use, and they're the ones with an invalid ALID? Especially since it's a sony movie and it was purchased from the sony picture store.
                  That is correct, believe it or not.

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                    #10
                    Re: Movie not porting to Vudu

                    Originally posted by Stanng243
                    Funny thing is Vudu finally responded to me. They said they had the needed to get a new Alid code, and had to request it from the studio. Once they did, everything worked. So, no I don't believe you. If the issue was with someone else, Vudu wouldn't have needed to update their ALID code.
                    I don't think Flixster offers any support for D2D any more and Cinemanow is gone. So unless Vudu does something, that title will just take up space in your UV library.

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