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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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ATTN: VUDU ENGINEERS

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    #1

    ATTN: VUDU ENGINEERS

    I have visited Walmart twice this week thus far, and both have resulted in currently unresolved issues. The first time, I converted 50 movies, but they misspelled my email address, and therefore, I paid $100 for zero movies since they ended up in a non-existant account. The second time, the Walmart associate formulated a list of the rest of our 250 or so movies only to be confronted with an error during the final step of the process. We aren't sure why the order wouldn't properly process, but all we could come up with was that it may be due to the first problem.

    My question is two-fold, do any of your engineers know how to take the first 50 movies from the incorrect account and place them in the proper account? I've spoken to two Vudu representatives in addition to a level 3 representative, and all of them were unsure of how they were going to resolve this issue. Until it's fixed, I've spent $100 for no product and seemingly can not convert any more until then.

    The second part is, do you know why the second order wouldn't go through, and is it possible that issue will resolve itself if somebody can find a solution to the first problem?

    Thanks in advance, I hope somebody has some idea of how to fix this. So far, most of the representatives I've spoken to said they really haven't been given any proper information on how any of the disc-to-digital program works, and didn't seem to be able to tell me anything other than what I already know. I figure somewhere, somebody has to know something about how this service can be troubleshooted.
    Tags: error, problem, support
    #2
    Re: ATTN: VUDU ENGINEERS

    I have not done this yet so I have not seen a Disc to Digital receipt yet, but does the one you have list the incorrect email account? If so, can you provide your correct email account and ask for an in-store refund and then process again?

    I have had 2 unsuccessful trips to Walmart. The last one the Photo Center guy says he can not locate my Vudu account.

    Comment

      #3
      Re: ATTN: VUDU ENGINEERS

      Originally posted by E55KEV View Post
      I have not done this yet so I have not seen a Disc to Digital receipt yet, but does the one you have list the incorrect email account? If so, can you provide your correct email account and ask for an in-store refund and then process again?

      I have had 2 unsuccessful trips to Walmart. The last one the Photo Center guy says he can not locate my Vudu account.
      Just a guess but I know you signup with vudu with an e-mail address and a phone#. Could they locate it by the phone#? My receipt showed my e-mail and phone#

      Comment

        #4
        Re: ATTN: VUDU ENGINEERS

        Thanks for the responses, but no, there was no simple or textbook workaround. They accidentally put the movies in a non-existant account, and I thought, like the first response, a refund would be the simple thing to do. Well, I was told VUDU handles the refunds, so I called them multiple times and they had no clue how to handle it and said the refunds have to come from Walmart. So, I headed back to Walmart, where I was promptly told what I already knew....disc to digital conversions can not be refunded, literally. They can try scanning the receipt all day to process a refund, but it won't work.

        The solution, which is absolutely absurd, was to have the manager override the register and take $100 off of my next disc to digital order. I can't believe how terribly unprepared Walmart and VUDU are for this. I easily knew more about the entire service, including the technical aspects, than anybody I spoke to throughout the entire week. I even spoke to level 3 VUDU support twice and Walmart sent an email to a regional manager (!?).

        Long story short, yes, it's a convenient service and yes, it's fairly simple, but if you have a large collection of movies, or if something goes wrong any step of the way, it's clear that on most occasions they will have no idea how to help you other than continuously sending it to the next highest in the pecking order and prolonging the resolution.

        What I learned:

        1. Be VERY careful about making sure the person helping you pays attention to unrated vs. theatrical versions, I still have an unresolved issue an once again, VUDU was not willing to add the proper unrated versions to my account. Expect the finger to be pointed right back at your local Walmart for almost all complaints or issues. VUDU will likely not be of help, even if they have a viable solution.

        2. Make sure they take their time when putting in your account, and spell your information out for them. One typo could mean a world of issues.

        Anyways, thanks for the responses. I can't believe that I'm the only one this happened to, so I'm sure complaints will continue to roll in until things are handled in a more professional manner.

        Comment

          #5
          Re: ATTN: VUDU ENGINEERS

          I almost got caught with this when they were trying to find my account and thought I didn't have one because of my e-mail address (To their defense, it is a little abnormal). I peaked around the counter to see how it was being typed in and noticed they were spelling it wrong so I showed them what was printed on the slip needed for the process that says the movies you want done and your account info (Why they are so reluctant to look at it is beyond me) and they found it right away.

          As for fixing the issue, I say take the receipt back to wal-mart and have them refund you and try it again. Not sure how easy the refund process will be though with this kind of service

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