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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
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Underworld Awakening

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    #1

    Underworld Awakening

    This won't show up in my vudu account for some reason. Anyone else redeem their code through flixster and not having it show up here?
    Tags: None
    #2
    Re: Underworld Awakening

    Originally posted by madmod20061 View Post
    This won't show up in my vudu account for some reason. Anyone else redeem their code through flixster and not having it show up here?
    How long has it been? It may take a few hours from time you redeemed it on Flixster.

    Comment

      #3
      Re: Underworld Awakening

      It's been about 3 hours. Usually they show up right away.

      Comment

        #4
        Re: Underworld Awakening

        That movie may not be set up for UV yet or set up incorrectly.

        2D version has no UV logo: http://www.vudu.com/movies/#!content...orld-Awakening
        3D version does: http://www.vudu.com/movies/#!content...d-Awakening-3D

        I don't know if this is a mistake or everyone gets a 3D copy (which I doubt). I would put in a ticket (or Support -> Ask a Question) and see what they say.

        Let us know how it goes cause that movie will be waiting for me when I get home, so I'm curious as well.

        Comment

          #5
          Re: Underworld Awakening

          I submitted a ticket. Let's see what they say. It's definitely a UV copy since that's how I redeemed it. It would be odd if they started limiting the UV movies that can be viewed. That would make the linking of accounts less worthy.

          Comment

            #6
            Re: Underworld Awakening

            I submitted redemption code for Underworld Awakening and then for The Vow and The Vow has shown up took like 30 minutes.... But yet Underworld Awakening hasn't shown up :'(

            Comment

              #7
              Re: Underworld Awakening

              Got a response to my ticket and it's not good. They basically said even though it's a UV movie it's not going to be available because Sony said no. They said it's not a D2D movie so it won't be showing up, which makes no sense because i have plenty of other movies that aren't on the disc to digital list that show up there (Harry Potter 7.1 and 7.2, Harold and Kumar, etc...).

              Comment

                #8
                Re: Underworld Awakening

                Originally posted by madmod20061 View Post
                Got a response to my ticket and it's not good. They basically said even though it's a UV movie it's not going to be available because Sony said no. They said it's not a D2D movie so it won't be showing up, which makes no sense because i have plenty of other movies that aren't on the disc to digital list that show up there (Harry Potter 7.1 and 7.2, Harold and Kumar, etc...).
                Does it show up on your Ultraviolet account?

                Comment

                  #9
                  Re: Underworld Awakening

                  Originally posted by Starkenator View Post
                  Does it show up on your Ultraviolet account?
                  Yes. That's where I redeemed it at. I double checked and it's on flixster and UVVU.com, just not Vudu.

                  Comment

                    #10
                    Re: Underworld Awakening

                    Originally posted by madmod20061 View Post
                    Yes. That's where I redeemed it at. I double checked and it's on flixster and UVVU.com, just not Vudu.
                    Does it show on your account on Sonypictures.com/uv? Sorry but for some reason I don't trust registering my movies through Flixster and always do it on the Studio site, unless its Warner of course. It just occured to me that I looked at both The Vow and Underworld Blu-rays today at Walmart and they both have a reference to being able to be played on Vudu on the Ultraviolet sticker. Therefore they should be playable on Vudu (as EVERY UV movie should) and I think the person who received your ticket is probably mislead. I know some of the Vudu CSRs have been a lot more on the ball than others.

                    Comment

                      #11
                      Re: Underworld Awakening

                      It's definitely a vudu thing. They told me so. Plus the guy a few posts above said the same thing.
                      Some other forums are reporting the same problems with Sony titles. Sony movies had a similar problem when D2D started. I wonder the problem was ever fixed completely or if this something new. You'd think with the negative response UV has gotten they'd want to make things easier for people.

                      Comment

                        #12
                        Re: Underworld Awakening

                        Originally posted by madmod20061 View Post
                        It's definitely a vudu thing. They told me so. Plus the guy a few posts above said the same thing.
                        Some other forums are reporting the same problems with Sony titles. Sony movies had a similar problem when D2D started. I wonder the problem was ever fixed completely or if this something new. You'd think with the negative response UV has gotten they'd want to make things easier for people.
                        Yes at first no Sony titles were showing up on Vudu then they fixed it so they all were. This is probably just another glitch as they all should play on Vudu.

                        Comment

                          #13
                          Re: Underworld Awakening

                          Originally posted by Starkenator View Post
                          Yes at first no Sony titles were showing up on Vudu then they fixed it so they all were. This is probably just another glitch as they all should play on Vudu.
                          I don't know how they will fix it though if they are denying there is a problem when contacted. I contacted Sony digital also. Hopefully they can sort it out.

                          Comment

                            #14
                            Re: Underworld Awakening

                            Originally posted by madmod20061 View Post
                            I don't know how they will fix it though if they are denying there is a problem when contacted. I contacted Sony digital also. Hopefully they can sort it out.
                            Well at first they were not acknowledging the fact that Warner titles were not syncing in HDX across 2 Vudu accounts linked to the same Ultraviolet account. The guy even wanted me to scan the receipts for the original purchase, then he got back to me and said he just found out about that glitch and said that they were working on it, so I wouldn't put all my trust in one Vudu rep.

                            Comment

                              #15
                              Re: Underworld Awakening

                              It could be that they have not just updated it yet to add UV. It still says Digital Exclusive for the title when that's definitely not true anymore.

                              We'll see.

                              Comment

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