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Jaws and The Lorax UV redemption only in HD

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    Jaws and The Lorax UV redemption only in HD

    Jaws and The Lorax both come up as HD and not HDX after redeeming my UV code. I've opened a ticket days ago but haven't heard anything back.

    Ticket# 120809-000174

    #2
    Re: Jaws and The Lorax UV redemption only in HD

    Originally posted by bbyers70 View Post
    Jaws and The Lorax both come up as HD and not HDX after redeeming my UV code. I've opened a ticket days ago but haven't heard anything back.

    Ticket# 120809-000174
    We'll take a look at the case. Apologies for the delay.

    Comment


      #3
      Re: Jaws and The Lorax UV redemption only in HD

      there is several movies that do that if you redeem them on vudu and not from universal. I dunno why that is the case but i have 7 movies that are hd but not hdx

      Comment


        #4
        Re: Jaws and The Lorax UV redemption only in HD

        I also got HD copy when I redeemed Lorax thru Vudu. Doesn't make much sense if redeeming thru Universal gets HDX.

        Comment


          #5
          Re: Jaws and The Lorax UV redemption only in HD

          It has to be in error... I just redeemed my Lorax UV and got HD on my main VUDU account but got HDX on my 2ndary account ( I have two accounts so that I can keep my movies in alphabetical order)

          Comment


            #6
            Re: Jaws and The Lorax UV redemption only in HD

            Originally posted by mgfloy03 View Post
            there is several movies that do that if you redeem them on vudu and not from universal. I dunno why that is the case but i have 7 movies that are hd but not hdx
            Yes. This is correct. Always redeem directly through Universal if they offer it. I have both these movies and both are in HDX and I redeemed them through Universal.

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              #7
              Re: Jaws and The Lorax UV redemption only in HD

              How does having two accounts help you keep them in order?

              Comment


                #8
                Re: Jaws and The Lorax UV redemption only in HD

                I redeemed "The Lorax" first through Vudu's redemption page first and noticed it was HD and not HDX. So then I decided to uses UniversalDigitalCopy.com page for "Jaws" and select Vudu for my redemption. Their also I've only received a HD version of the movie.

                Vudu customer services said that it should have been HDX and not HD. He is forwarding the case on to the proper personnel.

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