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Linked to new UV account. Why no movies?

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    Linked to new UV account. Why no movies?

    I unlinked all of my accounts from my original UV account and cancelled it.

    I created a new UV account and linked all of my other accounts to it, including Vudu. Well, my Flixster account movie shows up everywhere just like it should. My Vudu account shows the Flixster movie in "My collection", but my Vudu movies do not show up in my UV account. Same situation with my paramountmovie.com account. It shows what is in my UV account, but does not forward movies into it. This has been 3-4 days now that nothing has occurred.

    Anyone else switch UV accounts successfully? I don't want to lose my access to all of my various code redemptions. That's kind of the point of having one central UV locker, right??

    #2
    Re: Linked to new UV account. Why no movies?

    If you delete your UV account, your movies go with it. Why did you delete your UV account?

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      #3
      Re: Linked to new UV account. Why no movies?

      Some "freebie" movies that were dumped in my account were not films that I permanently wanted in my collection. So I deleted the "offending" acccount, but the movies still resided in my UV account. So I cancelled that UV account as well.

      I know this is all "licensing" issues, but if the original UV account does not exist anymore, seems like they should be able to tie the licenses to an existing account. Especially since they claim they cannot remove a movie from your UV account once it is in there.

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        #4
        Re: Linked to new UV account. Why no movies?

        Yes, you cannot move movies from one UV account to another, so it seems like you have lost your movies. The movies will stay in your Flixster and vudu accounts, if they were added through those sites, but they will not be playable from those accounts, until you tie it to a new ultraviolet account. You might be able to talk to customer support to see if they can restore it. I think UV will add a deletion option for movies we don't want, but for now we have to live with unwanted films.

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          #5
          Re: Linked to new UV account. Why no movies?

          Customer support hooked me up. All fixed on Vudu's side. The movies now appear in the new UV library.

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