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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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CinemaNow & Ultraviolet Link - When?

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  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by NWRushing View Post
    I think what is going on is that the SD copies had the UV script but not the HD... I do not yet know if that is a tecnical oversite or if they are not yet able to sell the UV rights for those films in HD... but I am in the same boat on 7 films... I already filed a ticket... which was kind of funny... it said some one would respond with in 24 hours... someone did... but only to say they were re-assigning the ticket and some one would respond within 72 hours
    I checked that and both were removed. Sd and hd. There's not even a symbol on the movies pages anymore. I checked yesterday too and even though they had the uv symbol it did not show in the cart regardless of hd or sd. One of my missing movies is sd only. Changeling.

    Leave a comment:

  • ydkjman
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by madmod20061 View Post
    Well this sucks. I just checked and all those movies I (and others here) purchased that had UV symbols and did not transfer have now had the UV symbol removed. Hopefully it's just temporary. It's not the end of the world I guess. I'd just like to have my movies under one provider.
    I can reproduce what was talked about earlier by logging out of my account and searching for one of the same movies I bought and it shows up with UVVU icon but then when I log into my account it's not showing up so I'm guessing that it really isn't / wasn't UVVU.
    I've submitted a ticket to see if they would issue a refund and take the movie out.

    Leave a comment:

  • NWRushing
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by madmod20061 View Post
    Well this sucks. I just checked and all those movies I (and others here) purchased that had UV symbols and did not transfer have now had the UV symbol removed. Hopefully it's just temporary. It's not the end of the world I guess. I'd just like to have my movies under one provider.
    I think what is going on is that the SD copies had the UV script but not the HD... I do not yet know if that is a tecnical oversite or if they are not yet able to sell the UV rights for those films in HD... but I am in the same boat on 7 films... I already filed a ticket... which was kind of funny... it said some one would respond with in 24 hours... someone did... but only to say they were re-assigning the ticket and some one would respond within 72 hours

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Well this sucks. I just checked and all those movies I (and others here) purchased that had UV symbols and did not transfer have now had the UV symbol removed. Hopefully it's just temporary. It's not the end of the world I guess. I'd just like to have my movies under one provider.

    Leave a comment:

  • ydkjman
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by E55KEV View Post
    Cool. That's a 2010 Costco/Sams Club model. My BDP-S580 is a 2011 model. Get this - I had to send Sony support a bunch of emails this year because the CN app did not work on any 2011 BD Players. CN worked fine on 2010 models like yours but strangely it did not work on 2011 BD Players nor PS3 until very late in the year.

    Please send a support ticket to Sony so we can get this resolved asap. Thanks.
    You are correct, it was purchased from Sams Club. I'll go looking for an email address to send a support ticket about this.

    Leave a comment:

  • E55KEV
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by ydkjman View Post
    I have the BDP-BX57
    Cool. That's a 2010 Costco/Sams Club model. My BDP-S580 is a 2011 model. Get this - I had to send Sony support a bunch of emails this year because the CN app did not work on any 2011 BD Players. CN worked fine on 2010 models like yours but strangely it did not work on 2011 BD Players nor PS3 until very late in the year.

    Please send a support ticket to Sony so we can get this resolved asap. Thanks.

    Leave a comment:

  • ydkjman
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by E55KEV View Post
    Do you have a BDP-S580 like me? I believe Sony BD players need a firmware update. I posted this on bluray.com S580 owners thread yesterday:
    I have the BDP-BX57

    Leave a comment:

  • E55KEV
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by ydkjman View Post
    One question I have with this is, is this "Rental Expired" message affecting them showing up on your playable device?

    I have my UVVU account linked in my CN account but when I log on my Sony Blu-ray player and go to my library none of the movies show up?
    Do you have a BDP-S580 like me? I believe Sony BD players need a firmware update. I posted this on bluray.com S580 owners thread yesterday:

    Originally posted by E55 KEV
    Anyone tried the CinemaNow (CN) app since they went Ultraviolet (UV) 2 days ago? All I get is empty icons. My LG device with CN works fine and all my UV movies load. I have current firmware from 8/8/12. If u also have errors please send a support ticket to Sony as I did. Thanks.

    Leave a comment:

  • ydkjman
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    I just tried calling Customer Support for CN and they can't even find my user information so yeah probably going to be a little bit before the bugs are all worked out.

    I don't see how hard it would be for Vudu to implement taking Gift Card say from Wal-mart as a form of payment. Maybe now that CN is on the scene this change on Vudu might happen

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by johnmccann1976 View Post
    I am having the same problem dude. I do not think that they are going to say only SD are ultraviolet that would not make any sense because once the studio has added that movie to their UV catalog it really would not matter what format it is. I think that they are just working out the bugs. I think there official roll-out of UV for CN is when the new Batman movie gets released. I am sure it will be fine but it is frustrating but hey we got some good deals. Vudu will not price match and I was really disappointed when they told me that they would not even give me refund of the difference for a movie I bought, within 24 hours after buying the price dropped 5 bucks and it was 9 bucks cheaper on CN. I have spent a lot of money on Vudu I have a little over 600 movies so to not even give me a refund of the difference of a movie that I had just purchased the night before the movie went on sale is really not cool.
    I think it's just first week bugs in their system. Anyone who was here when Vudu first linked to Ultraviolet will remember it wasn't a perfect transition with missing movies and libraries not showing up (plus the Walmart D2D fiasco). I really like Vudu and hope this makes them a little more competitive. They have a much better selection here, but I just can't see myself paying the prices they charge for some movies. Plus, CN does giftcards, whereas Vudu does not.

    Leave a comment:

  • johnmccann1976
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by madmod20061 View Post
    I see where the problem is with these movies not showing in UV. They have UV symbols on them on the CN page, but if you add them to your cart the cart does not reflect them as UV. I added a bunch of the sale movies to my cart and some (Mr and Mrs Smith, The Transporter, etc...) don't show as UV in the cart while others (Fletch, Uncle Buck, Bridge on the River Kwai) do. It doesn't matter is SD or HD are added to the cart. The symbol doesn't show in the cart. Hopefully they fix this soon. I'd like to watch some of these movies I bought, but CN still won't show me my library.
    I am having the same problem dude. I do not think that they are going to say only SD are ultraviolet that would not make any sense because once the studio has added that movie to their UV catalog it really would not matter what format it is. I think that they are just working out the bugs. I think there official roll-out of UV for CN is when the new Batman movie gets released. I am sure it will be fine but it is frustrating but hey we got some good deals. Vudu will not price match and I was really disappointed when they told me that they would not even give me refund of the difference for a movie I bought, within 24 hours after buying the price dropped 5 bucks and it was 9 bucks cheaper on CN. I have spent a lot of money on Vudu I have a little over 600 movies so to not even give me a refund of the difference of a movie that I had just purchased the night before the movie went on sale is really not cool.

    Leave a comment:

  • ydkjman
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by sbuberl View Post
    Mine showed up on my PS3 and LG Smart TV. They get marked all Unavailable on those but still watchable for me.
    It took a few times of clicking ok and it telling me that it wasn't available to play and then it started working.

    Leave a comment:

  • ydkjman
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by NWRushing View Post
    ...After purchasing them the UV logo disappered from the rest... so I logged out and looked at them again... and its still there just not when I am looking at my library... I filed a ticket but I think what they are going to tell me is that only the SD versions of those 7 movies are UV.... at which point I am going to be very very unhappy.
    This happened with me on 2 movies that I saw that the UVVU logo:
    Everyone's Hero
    Napoleon Dynamite

    I saw the same thing, when logged into my account the UVVU logo is gone.
    I just checked my Vudu and neither of them have transferred over into there. But 2 other movies I have purchased on CN have. But the UVVU logo still shows up when I'm logged into my CN account.

    I do have a Sony Blu-ray that can link a CN account and if I can get the movies that are only available through their service to work, I might not worry about getting rid of them since I have a way to watch them on one of my TV's. It's just taking to long for that to even happen.

    Leave a comment:

  • madmod20061
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    I see where the problem is with these movies not showing in UV. They have UV symbols on them on the CN page, but if you add them to your cart the cart does not reflect them as UV. I added a bunch of the sale movies to my cart and some (Mr and Mrs Smith, The Transporter, etc...) don't show as UV in the cart while others (Fletch, Uncle Buck, Bridge on the River Kwai) do. It doesn't matter is SD or HD are added to the cart. The symbol doesn't show in the cart. Hopefully they fix this soon. I'd like to watch some of these movies I bought, but CN still won't show me my library.

    Originally posted by NWRushing View Post
    Bought 10 movies on their black Fri Sale all in HD and all with the UV logo:
    Fight Club $9.99
    The Big Lebowski $6.99
    Date Night $7.99
    Mr. and Mrs. Smith $7.99
    Dodgeball: A True Underdog Story $7.99
    Scott Pilgrim vs The World $6.99
    Office Space $7.99
    Jumper $7.99
    X-Men Origins: Wolverine $9.99
    Uncle Buck $5.99
    Only 3 Went to my UV locker Lebowski Scott Pilgrim and Uncle Buck.
    After purchasing them the UV logo disappered from the rest... so I logged out and looked at them again... and its still there just not when I am looking at my library... I filed a ticket but I think what they are going to tell me is that only the SD versions of those 7 movies are UV.... at which point I am going to be very very unhappy.

    Leave a comment:

  • sbuberl
    replied
    Re: CinemaNow & Ultraviolet Link - When?

    Originally posted by ydkjman View Post
    One question I have with this is, is this "Rental Expired" message affecting them showing up on your playable device?

    I have my UVVU account linked in my CN account but when I log on my Sony Blu-ray player and go to my library none of the movies show up?
    Mine showed up on my PS3 and LG Smart TV. They get marked all Unavailable on those but still watchable for me.

    Leave a comment:

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