Alphabetize

[jeffpn]

Re: Alphabetize

There are many companies who will not share release dates or schedules with the public. That doesn't mean they don't communicate within their own company. Why would a company publicize a release date, only to hit a snag, and have to push it back? That's just one reason why not to send memos to customers.

[tfisher]

Re: Alphabetize

Thanks for sharing that with us RandomNinjaAtk! That sounds good, but it doesn't sound like they communicate within their own company if their engineers cannot tell the rest of us what they are working on for us and when they plan to deliver.

Actually, what would be COOL is if they would implement sorting and filtering for My Movies, My TV, and My Wish List. If we could sort each by title, by date added to our list, by date available for D2D, or by release date then I think this would also give us the most flexibility.

Think about this...if you could sort your wish list by "date available for D2D" then you would see movies recently made available (most recent to oldest) and any movie not available for D2D would be filtered.

Based on their reply it at least sounds like they still have some sort of development team. That much is at least encouraging. I guess I will enter a new case since I haven't done that in a while.

[RandomNinjaAtk]

Re: Alphabetize

Response [VUDU Employee Name] via Email 10/23/2012 12:34 PM
Hello [My Name],

I am really really hoping that VUDU can roll out something like this soon. I've been bugging our engineering team for quite a while, and notifying the team each time a customer writes in with this same request. I hope we implement alphabetical sorting of My Movies, or something similar, soon but I don't have a timeline for that.

Best Regards,
[VUDU Employee Name]
VUDU Customer Care
Follow us: blog.vudu.com
www.twitter.com/vudufans
www.facebook.com/vudufans

Customer [My Name] (#######) via CSS Web 10/22/2012 12:13 PM

Are there any future plans for this? This happens to be a very hot topic on the forums and you already have this feature technically implemented but only for browsing for movies. This page specifically: http://www.vudu.com/movies/#browse/

Thanks,
[My Name]

Customer [My Name] (#######) via CSS Web 10/17/2012 07:05 AM
Much needed sorting options for my own movies, Alphabetically, genre, purchase date, release date and etc. It is impossible to navigate large selections to find the title I want to watch via the website or a Vudu enabled player with no sorting options...

Thanks,
[My Name]

So I received a response from my case, I've included my entire case above for everyone to read. Seems like they are indeed passing the suggestions on, I don't know if they read the forum though. I would recommend that everyone at least opens an official support ticket like I did to address the issue. However, I would not open multiple tickets to be respectful. I do think everyone should at least raise the issue through official means so it's on record.

This ticket was originally closed after my first message (categorized it as Site Feedback), so that is why I sent the second message to pry some more information....

[tfisher]

Re: Alphabetize

nycomet
I do know that they have added some new movies for D2D because I have had some in my collection that were not available for D2D a few months ago that were available a month or so ago.

I think I read that they added closed captioning recently, but I have not checked that out to see if we subtitles or not. I would like to see Spanish substitles added, but not all movies have subtitles in Spanish, French, etc.

Maybe their entire staff is busy working on their Andriod interface and/or other new features. Maybe they have all found new jobs and nothing much is happening in the way of delivering new functionality to the customer. Maybe they are waiting to see what Disney is going to do. Who the heck knows?

[nycomet]

Re: Alphabetize

I wonder why none of the Vudu moderators seem to offer any feedback on our feature requests?

I can't help but wonder if Walmart is considering selling off Vudu to another company. I only say his because there doesn't seem to be much going on as far as adding new features and the D2D conversion library is stagnating.

I would like to SORT my movie collection (I have more than 200 movie files), It would be wonderful to see more D2D titles added, Vudu should offer an option to upgrade our SD files to HDX, I would like to see closed captioning on all movies/TV shows, I would like to be able to create playlists that will automatically play the entire sequence of the titles I put on the playlist, and last but not least, Vudu should establish a rewards system so we can earn points and redeem them for movies files.

But it seems as if nothing is going on to improve Vudu. It's stuck in a holding pattern in which no additions or improvements are being developed. I find this disturbing.

[jeffpn]

Re: Alphabetize

jeffpn

I can tell you are not an IT guy, I am thinking you are not even a customer of VUDU since you seem to be fighting against the rest of us customers who are trying to bring about change.

I guess you have indirectly answered my question from my last post. You don't have a point to make, for some reason you are just being a jerk. I now know that I can ignore anything posted by you in the future.

Yes, I am a Vudu customer. I don't know why you would assume otherwise.

You made a brilliant deduction that I am not an IT guy, the fact that I stated so myself notwithstanding.

Why do you assume I am not for improving Vudu's service? I would love to see a sort feature added. It would help others out more than it would help me. That's just my altruistic side kicking in. I only have about 15 movies that I've bought on Vudu.

I don't feel the need to explain to Vudu how easy my suggestion/request "should" be to implement, nor do I feel the need to suggest that their future profitability would be increased by taking my advice.

Congratulations on getting through an entire post without getting censored!

[tfisher]

Re: Alphabetize

lujan

You are correct! It's nice to call VUDU and speak to someone here in the US and someone you can understand over the phone. They have been helpful with the one or two issues I've had in the past. But it's the Walmart folks that need help. I have had them even tell me that they have called VUDU and VUDU wont help them when they have problems. I don't understand this since Walmart owns VUDU. I also feel that a couple of my tickets were closed without my questions being both understood and answered (even if the answer is we have considered your request, but we are not going to do it).

The other area where I feel their customer service could improve is with keeping their customers informed with what they are working on. We were told SEVERAL months ago that an app was being worked on for Andriod, but where are they with this? How can we find out and when will it be delivered to their customers? These are valid questions for a customer to ask. These are questions I get asked here and we have to keep our customers informed with our progress.

[tfisher]

Re: Alphabetize

jeffpn

I can tell you are not an IT guy, I am thinking you are not even a customer of VUDU since you seem to be fighting against the rest of us customers who are trying to bring about change.

I guess you have indirectly answered my question from my last post. You don't have a point to make, for some reason you are just being a jerk. I now know that I can ignore anything posted by you in the future.

[lujan]

Re: Alphabetize

...I hate calling a CS line and ending up training the rep on their own product. I like being able to call Vudu and speaking to a human, rather quickly, and being able to speak to a native English speaking American...

I have to agree about the customer service. It has been really good with Vudu and being able to speak and understand them in English is a real plus. I think that it's the other parts (engineering, content and especially the studios themselves) that keep improvements from being made or content from being corrected. We better watch out because one of these days, Vudu may decide to outsource these jobs?

[jeffpn]

Re: Alphabetize

You're an IT guy, eh? I've helped plenty of you with other software I've used, and I'm not an IT guy. Ironically, the trouble they had involved networking. Forgive me if your 30 years' IT experience means nothing to me. It doesn't take an IT guy to point out that sorting would be easy. My kids all new their ABCs at 4 years old. Anyone who's ever seen a list on a computer knows the importance of sorting. Claiming to have 30 years experience doesn't make sorting more important. *

* That was the only use of an asterisk I could think of using. I wanted to speak in language you could understand, since I see you and others here like asterisks.

[tfisher]

Re: Alphabetize

jeffpn,

WalMart (or any other company) is not going to turn away easy money. If they can do something, I'm sure they will. Telling them something "should be easy" is not going to influence their decision. You're just a customer. You don't see the full picture. Make your suggestions, give them your wish lists. Just stop pretending you know the inner workings of Vudu.

You are correct! I am a customer, which is why they better be listening. After all, why does this forum even exist? Someone there had a good idea when they established this forum, but they need to monitor it and be aware of what we (their customers) are wanting. They are selling more than just movies here...we are also paying for their systems and computer processes. Their systems and processes must continue to evolve if they wish to grow, or even hold their current position in their market segment.

I have seen many companies step over a dollar just to pick up a penny. Don't assume that they have a clue what is needed to keep their existing customers long term and what they need to attract new customers.

And I am not pretending to know their "innter workings", didn't you read where I said that it SHOULD be easy? I was speaking to their systems, not license and agreements with networks who own the rights to television shows. Being in IT myself for over 30 years I think I know when functionality would be fairly easy or hard to add, and adding sorting would be VERY easy and if networks are willing to allow television shows to be converted to digital (like we currently can do with movies) then I don't see that as requiring much effort on their part. Should be low hanging fruit for them.

Why is it that you feel the need to attack other customers who are trying to make things better? My comments have been directed towards VUDU and my desire to see them continue to evolve and my desire for them to communicate with us as to what they are doing and plan to do. Do you have a point to make, or are you really just an *** (because that is what it sounds like from my end)?

[jeffpn]

Re: Alphabetize

D2D for television shows should be easy for them to add. They already do this. You can purchase a single episode or an entire season. If I own seasons 1 and 2 of the television show "24" then I should be able to take them to Walmart and they should be able to handle this like they do today with movies.

WalMart (or any other company) is not going to turn away easy money. If they can do something, I'm sure they will. Telling them something "should be easy" is not going to influence their decision. You're just a customer. You don't see the full picture. Make your suggestions, give them your wish lists. Just stop pretending you know the inner workings of Vudu.

[tfisher]

Re: Alphabetize

Nygiantsfan3342,

I realize that some, maybe many, of the Walmarts know how to do the Disc to Digital. But out of 4 local Walmarts here, only 1 can do it.

I also understand how VUDU's current Parental Controls work. What I am saying is that I think I know better that the movie industry what my kids should and should not watch. I think we should be able to override the Parental Controls at the movie-level. For example, I think that even though Iron Man and Sherlock Holmes are both PG-13 movies that I would like to remove the restriction for these two movies. There may also be PG movies that I want to restrict.

D2D for television shows should be easy for them to add. They already do this. You can purchase a single episode or an entire season. If I own seasons 1 and 2 of the television show "24" then I should be able to take them to Walmart and they should be able to handle this like they do today with movies.

[Nygiantsfan3342]

Re: Alphabetize

1. We need the ability to sort our video library (?My Movies? and ?My TV? under the ?My Vudu? tab). This is functionality that should already be there, and as pointed out by others, it's functionality that can easily be added. As a software developer I know that this functionality could quickly and easily be added.

2. The Disc to Digital service at Walmart is really nice, but television shows are missing. It would be nice if we could convert many of our television shows so we could watch them in the cloud also.

4. More control over which movies can be viewed on devices in our home. Some PG-13 movies may be okay for children while others are not. I think we should be able to pick and choose which movies can be viewed on the various televisions and devices. I have this same issue with Netflix. I want to be able to have control over what my kids are watching.

7. We need a way to view new releases for Disc to Digital. That is, we need a way to view what movies have been made available and the list should be sorted by the date it was made available for Disc to Digital.

Excellent post tfisher, and excellent points. I somewhat disagree with the customer service point, since I've always received great CS. Every rep has always been friendly and polite. The problem is that the CS rep doesn't always have the answer, which is a lack of TRAINING that they receive. I hate calling a CS line and ending up training the rep on their own product. I like being able to call Vudu and speaking to a human, rather quickly, and being able to speak to a native English speaking American.

As for your 4th point, I have Vudu apps enabled on 5 devices in my home, and all of them require 4 digit passcodes before someone can watch a PG-13 or higher movie.

As for your other points, I full agree.

-Sorting one's collection is MANDATORY.
-D2D with TV shows will be tricky, since there are several episodes per disc.
-It would be so easy for them to keep a list of movies that were included in the D2D program, they just have to WANT to do it.

[RandomNinjaAtk]

Re: Alphabetize

I updated my Support Case in regards to this. Hopefully they will enlighten me with some information that I can provide everyone.